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Zenfire no more?
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Zenfire no more?

  #931 (permalink)
Elite Member
Germany
 
Futures Experience: Intermediate
Platform: Ninjatrader
Broker/Data: IB and zen-Fire
Favorite Futures: NQ
 
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cunparis View Post
I didn't trade over Christmas and didn't mind missing out the first part of January, but I was being naf and just assumed Mirus and Zenfire would get it worked out. But now it doesn't seem like that's the case.

Mirus now has an alternative provider with Dorman. Unfortunately I'm with RCG. I'm wondering if I should convert to Dorman or if I should go to a new broker. What is the best option right now? I've always liked zenfire data. I did extensive comparisons with iqfeed and the bid/ask was nearly identical. My concern about other datafeeds is that the bid/ask might not be as accurate and that's important for my tools.


I am with Mirus and RCG, and i could switch to RCG direct. I am going to get QCG tomorrow. It went easy just a Mail to RCG.

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  #932 (permalink)
Elite Member
Canada
 
Futures Experience: Intermediate
Platform: Qtrader,NT8,Sierra
Broker/Data: Dorman/CQG
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I switched to Dorman, was previously with Mirus/Dorman but Mirus won't even answer emails or call back.

Dorman is easy to deal with an provides solid daily reports. They are rolling out their Rithmic feed as of tomorrow if accounts are funded, according to their weekend email update

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  #933 (permalink)
Trade with the flow
Paris, France
 
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Japhro View Post
I switched to Dorman, was previously with Mirus/Dorman but Mirus won't even answer emails or call back.

Dorman is easy to deal with an provides solid daily reports. They are rolling out their Rithmic feed as of tomorrow if accounts are funded, according to their weekend email update

My main criteria is I want something that's not expensive because I don't trade that much. with Mirus I was happy because I just needed 5 trades and there was no fee so that was easy to do.

so you're now with Dorman directly? what a pain this has been and it looks like Mirus may not survive. It's interesting that Velocity got out of the retail business last year and I wonder if that's a coincidence. Kind of strange. so my velocity account got closed and now I just have mirus and IB but IB's data feed isn't good..

if I can i'd like something with no monthly fee, low minimum trade requirement and a bid/ask that's good (doesn't have to be perfect).

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  #934 (permalink)
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cunparis View Post
My main criteria is I want something that's not expensive because I don't trade that much. with Mirus I was happy because I just needed 5 trades and there was no fee so that was easy to do.

so you're now with Dorman directly? what a pain this has been and it looks like Mirus may not survive. It's interesting that Velocity got out of the retail business last year and I wonder if that's a coincidence. Kind of strange. so my velocity account got closed and now I just have mirus and IB but IB's data feed isn't good..

if I can i'd like something with no monthly fee, low minimum trade requirement and a bid/ask that's good (doesn't have to be perfect).

For some reason I always thought Dorman costs and fees were high as compared to Mirus. This may just be a misconception on my part. Guess I will give Dorman a call tomorrow and see what I can find out on the cost side.

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  #935 (permalink)
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Bosch777 View Post
Hard to see how they will go on. My view is when any front line provider (data feed or broker) take a hit like this the people will run a mile. As youve heard before.... it takes years and years to build up a rep and only a very short time to wreck it. Its a shame this happened and a part of me feels sorry for the dudes in the broker house but with todays tech there should have been a rake of redundancy humming away on standby and ready to swing into action when this happens. Also its not like they couldnt afford to have such redundancy so thems the breaks buddy. Its an almighty mess for ALL involved and thats that so lets all move on and get back to trying to make a few quid.

I am honestly amazed at how incompetent the top management at Mirus/Zen have been throughout this fiasco. How can the same people who built such a great reputation over a number of years not realize the importance of a backup plan, or what would happen to their business when the data feed didn't work? How could they not know about problems of this magnitude? This isn't some small bug in the feed, it has essentially been down for weeks. Not to mention the unbelievably unprofessional way they treated their customers once the problems started occurring: not giving faster updates, ignoring emails and phone calls, and so on.

One thing I can say: I doubt that Zen-Fire is going to be 100% problem-free even when it does re-launch. How you trust people that were willing to go live with this type of buggy code and lack of fail-over capability? Can you trust them when they tell you that all the problems are now fixed, in a couple more weeks? It's too bad for the industry, because we always could use more competition, and Mirus used to be a great alternative. I hope other brokers learn some lessons from this, and that this kind of fiasco is never repeated by anybody. In any case, I feel zero sympathy for the top management at Mirus/Zen... they definitely brought this on themselves, no question.

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  #936 (permalink)
Just a boy
Auckland, New Zealand
 
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cunparis View Post
My main criteria is I want something that's not expensive because I don't trade that much. with Mirus I was happy because I just needed 5 trades and there was no fee so that was easy to do.



so you're now with Dorman directly? what a pain this has been and it looks like Mirus may not survive. It's interesting that Velocity got out of the retail business last year and I wonder if that's a coincidence. Kind of strange. so my velocity account got closed and now I just have mirus and IB but IB's data feed isn't good..



if I can i'd like something with no monthly fee, low minimum trade requirement and a bid/ask that's good (doesn't have to be perfect).


Check AMP & Optimus. Pretty sure you will find neither have monthly or inactivity fees.

Prediction is very difficult, especially about the future - Niels Bohr, Danish Physicist
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  #937 (permalink)
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Japhro View Post
I switched to Dorman, was previously with Mirus/Dorman but Mirus won't even answer emails or call back.

Dorman is easy to deal with an provides solid daily reports. They are rolling out their Rithmic feed as of tomorrow if accounts are funded, according to their weekend email update

Do you know something about commissions, monthly fees and which exchanges they offer you?

Thank you.

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  #938 (permalink)
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Lehrte, Germany
 
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FBJS View Post
I am honestly amazed at how incompetent the top management at Mirus/Zen have been throughout this fiasco. How can the same people who built such a great reputation over a number of years not realize the importance of a backup plan, or what would happen to their business when the data feed didn't work? How could they not know about problems of this magnitude? This isn't some small bug in the feed, it has essentially been down for weeks. Not to mention the unbelievably unprofessional way they treated their customers once the problems started occurring: not giving faster updates, ignoring emails and phone calls, and so on.

One thing I can say: I doubt that Zen-Fire is going to be 100% problem-free even when it does re-launch. How you trust people that were willing to go live with this type of buggy code and lack of fail-over capability? Can you trust them when they tell you that all the problems are now fixed, in a couple more weeks? It's too bad for the industry, because we always could use more competition, and Mirus used to be a great alternative. I hope other brokers learn some lessons from this, and that this kind of fiasco is never repeated by anybody. In any case, I feel zero sympathy for the top management at Mirus/Zen... they definitely brought this on themselves, no question.

Well, I really second that, and there's not much to add...

I'm more than only deeply disappointed (to say the least) and fed up regarding the reaction, behavior and especially the 'non-information policy' of Mirus during this whole mess. I also missed some 'sign of life' or any kind of 'responsibility' from Dorman, because since they're holding my account I did expect some advice / suggestions on how to proceed for the short and long term...but there's nothing to find about it on their website nor on Mirus website.

So as a result of not taking ANY responsibility by both parties, I finally decided to transfer my account to Optimus today, and by the time I needed a quick helping hand while filling in the Online Account Application Form, @mattz supported me in a really great and lightning fast way...so the only question for me is: When does this guy ever get some sleep ?? Thanks a lot Matt, I haven't experienced that fast communication in the past.

Now I'm looking forward to my account approval and transfer of funds, so I eventually can draw a line under the 'Mirus / Dorman chapter'...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn

Last edited by Daytrader999; January 12th, 2014 at 04:01 PM. Reason: typo...
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  #939 (permalink)
Elite Member
desert CA
 
Futures Experience: Intermediate
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Favorite Futures: CL,YM
 
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FBJS View Post
I am honestly amazed at how incompetent the top management at Mirus/Zen have been throughout this fiasco. How can the same people who built such a great reputation over a number of years not realize the importance of a backup plan, or what would happen to their business when the data feed didn't work? How could they not know about problems of this magnitude? This isn't some small bug in the feed, it has essentially been down for weeks. Not to mention the unbelievably unprofessional way they treated their customers once the problems started occurring: not giving faster updates, ignoring emails and phone calls, and so on.

One thing I can say: I doubt that Zen-Fire is going to be 100% problem-free even when it does re-launch. How you trust people that were willing to go live with this type of buggy code and lack of fail-over capability? Can you trust them when they tell you that all the problems are now fixed, in a couple more weeks? It's too bad for the industry, because we always could use more competition, and Mirus used to be a great alternative. I hope other brokers learn some lessons from this, and that this kind of fiasco is never repeated by anybody. In any case, I feel zero sympathy for the top management at Mirus/Zen... they definitely brought this on themselves, no question.

I felt the same over a year earlier. Their desk was rude and one guy yelled at me when I politely asked about my stuck positions during a zenfire cutout over an hour long during prime trading hours . Another time, sounded like teenagers there (part-timers?). Would not be surprised if the IT staff have regular turnover and disgruntlement; would explain the shaky infrastructure. Notice the small font designed and pretty website with that annoying 3D building in the background of the front page which doesn't exist. (real building is red brick; Someone posted earlier in this thread Zenfire & Mirus were under the same roof and the pic seems to confirm it, literally i.e. note the flags. then I think of how I almost went with PFGBest which had just finished their new super cool looking office (videos ads of Wasendorf showing off the place) and was lucky (at the time) to have went with Mirus as I didn't like TradeNavigator which looked like made for win9x) The final straw for me was the new fee for inactivity. AMP has more tradeable instruments where the $TICK can be shown in NT.

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Last edited by Cloudy; January 12th, 2014 at 04:56 PM.
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  #940 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
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Broker/Data: PTP / Rithmic
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BTW, has ANYONE been able to get the 'interim' Continuum data feed up and running by now ??

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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