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Zenfire no more?
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Zenfire no more?

  #861 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
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NinjaTrader View Post
NinjaTrader TT does not support historical data, ICE (excluding TF) and no overnight positions. The feed however is unfiltered.

@NinjaTrader

Ray, what is the significance of the timestamp being 'local' for TT as opposed to 'native' for other feeds.

I know native is exchange and local is your PC - but what/how does it matter, especially if you have your PC clock updating with an atomic clock every hour?

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  #862 (permalink)
Elite Member
Charlotte NC
 
Futures Experience: Beginner
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Zen-fire no more

I have never really had a problem with Mirus. I have been following this thread. I haven't been able to trade since the new year started from the issues with Zenfire. After much consideration, I have decided to move money from Mirus to a new broker. I really appreciate all the posts and have learned so much from everyone. I am grateful. Many people have commented on how good Optimus is. I have yet to read anything negative about them, so I just called their customer service number to leave a message as it was late (9pm EST). To my surprise a gentlemen named Matt answered the phone. He was extremely helpful, professional and courteous. He addressed all of my concerns and exceeded my expectations. WOW!! Now I can relate to what others have been posting. Thank you all for sharing your experiences for others to learn from. I will be a new Optimus account holder soon! Customer service is truly the key. And Matt, if you are reading this, you are the best! Thank you so much for your time and wonderful assistance. God bless! Rick

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  #863 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
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steve2222 View Post
@NinjaTrader

Ray, what is the significance of the timestamp being 'local' for TT as opposed to 'native' for other feeds.

I know native is exchange and local is your PC - but what/how does it matter, especially if you have your PC clock updating with an atomic clock every hour?

Simple example:

- Your PC clock is a split second too slow, a tick comes in, makes a new high, let's say its the 9:00 AM 1 minute bar
- You now reload historical data (for some reason) and that tick was accurately time stamped and is actually part of the 9:01 AM 1 minute bar

Now you have a different looking chart.

I should also add that even if your PC is in sync, if you have (making up a number) 100 ms delay from the time the tick is sent to the time you receive it, you will have the delay built into your tick's time stamp. This also could cause the issue I demonstrated above.

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  #864 (permalink)
Elite Member
Houston, TX
 
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Happy Rick View Post
I have never really had a problem with Mirus. I have been following this thread. I haven't been able to trade since the new year started from the issues with Zenfire. After much consideration, I have decided to move money from Mirus to a new broker. I really appreciate all the posts and have learned so much from everyone. I am grateful. Many people have commented on how good Optimus is. I have yet to read anything negative about them, so I just called their customer service number to leave a message as it was late (9pm EST). To my surprise a gentlemen named Matt answered the phone. He was extremely helpful, professional and courteous. He addressed all of my concerns and exceeded my expectations. WOW!! Now I can relate to what others have been posting. Thank you all for sharing your experiences for others to learn from. I will be a new Optimus account holder soon! Customer service is truly the key. And Matt, if you are reading this, you are the best! Thank you so much for your time and wonderful assistance. God bless! Rick

Yes. Same here. Agree with every word you said. Have been with Mirus for a while. Never had a issue until this fiasco. PM'd Matt@Optimus last night at 11ET. He responded promptly in 10 minutes. I filled out my application today.

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  #865 (permalink)
Elite Member
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Dorman Rolling out Rithmic

I just got off the phone with Daniel Dorman of Dorman Trading and they are moving forward with Rithmic and plan to put an initial handful of traders on the system on Monday and slowly roll it out to more traders throughout the week. I am just passing on information from my conversation and have no more answers other than what I just posted above.

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  #866 (permalink)
Site Administrator
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NinjaTrader View Post
I just got off the phone with Daniel Dorman of Dorman Trading and they are moving forward with Rithmic and plan to put an initial handful of traders on the system on Monday and slowly roll it out to more traders throughout the week. I am just passing on information from my conversation and have no more answers other than what I just posted above.

Thanks for all your hard work and late nights at the office this week Ray.

Mike

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  #867 (permalink)
Banned: Rude and childish behavior
ny, ny
 
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I got my AMP TT_net + Sierra Charts up and running today. It was not a smooth sailing, made many calls to the trader support, funds support, and tech support, spent hours to had all the issues ironed out, they had to change my account/settings/authorizations/etc several times to finally got to the point of allowing me to placed the first trade successfully, but it is finally working!

The supports are doing their best to help, but they are overwhelmed by the flood of Mirus new accounts like myself who needed to transfer funds, setup platforms, get authorizations to platforms and instruments, etc.etc., there are some glitches in the process and it can be quite frustrating at times, and took 4 days for me to complete this process (initiated fund transfer on Tuesday, got platform up and running by late afternoon Friday).

I hope from here on everything would be on auto pilot just like with Mirus Zen-fire when it was working fine for more than 5 years, no need to place another call to tech support, I hate wasting time on the phone.

I will post my up coming new experience with AMP TT_net + Sierra Charts trading next week.


Last edited by user33; January 10th, 2014 at 11:54 PM. Reason: typo
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  #868 (permalink)
Elite Member
Canada
 
Futures Experience: Intermediate
Platform: Qtrader,NT8,Sierra
Broker/Data: Dorman/CQG
Favorite Futures: NQ, ES Options, VX, ES, ZB
 
Posts: 191 since Aug 2013
Thanks: 26 given, 165 received

I have learned a lot this week, mostly, don't take anything for granted. Have several accounts with different feeds and more than one platform ready to go potentially, or at least some form of backup. My Interactive Brokers acct has been so flawless over the years that it lulled me into a false sense of security when it came to having a futures specific account and platform.

Due to the Mirus/ZF issue, I have seen and experienced a lot of collateral damage, meaning all related industry providers be it platform people, IBs, FCMs etc are running on fumes trying to patch things together. Getting a backup system up and running has taken a long time and the situation at many firms is changing by the hour.

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  #869 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
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Japhro View Post
I have learned a lot this week, mostly, don't take anything for granted. Have several accounts with different feeds and more than one platform ready to go potentially, or at least some form of backup. My Interactive Brokers acct has been so flawless over the years that it lulled me into a false sense of security when it came to having a futures specific account and platform.

Due to the Mirus/ZF issue, I have seen and experienced a lot of collateral damage, meaning all related industry providers be it platform people, IBs, FCMs etc are running on fumes trying to patch things together. Getting a backup system up and running has taken a long time and the situation at many firms is changing by the hour.

Some of us have done things right the first time around. We have implemented Rithmic years ago, and had a smooth sailing ever since. The customers who have transitioned to us also are up and running, and while we waiting on setting up some more, we know it would work for them.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.

Last edited by mattz; January 11th, 2014 at 12:58 AM.
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  #870 (permalink)
 Vendor: www.sierrachart.com 
New Zealand
 
Futures Experience: Master
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user33 View Post
I got my AMP TT_net + Sierra Charts up and running today. It was not a smooth sailing, made many calls to the trader support, funds support, and tech support, spent hours to had all the issues ironed out, they had to change my account/settings/authorizations/etc several times to finally got to the point of allowing me to placed the first trade successfully, but it is finally working!

Any help you need with Sierra Chart other than getting connected to a broker/trading service, should be directed to Sierra Chart support. We prefer that use our Support Board. You can find this under the Help menu.

The main responsibility of the broker is to help you with the settings under File >>Data/Trade Service Settings for getting you connected to their server and doing whatever configuration they need to on the backend.

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