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Zenfire no more?
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Zenfire no more?

  #791 (permalink)
Market Wizard
Las Vegas, NV
 
Futures Experience: Advanced
Platform: Abacus, Slide Rule, HP-65, Metastock, TOS, NT
Favorite Futures: Futures
 
aligator's Avatar
 
Posts: 3,424 since Aug 2010
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@NinjaTrader;

Hi Ray, Thanks for all you do.

Is there a Ninja/Rithmic option under considered at Dorman? Are you developing the required API?

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  #792 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Posts: 1,252 since May 2010
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DionysusToast View Post
You know what sucks Ray?

Us little guys reporting issues to your team. Not minor issues - I mean REAL issues that affect people that actually trade live accounts.

- eSignal data issues
- IB market depth feed showing incorrect numbers in Ninja
- IB market depth connections not dropping when using onMarketDepth

And you know what the answer has been for the last 6 months? None.

If you do push for an answer and all you get is "we'll look at this in NT8".

This is the NT8 that you guys were talking about being out at the end of 2013. Right now you have no planned date - not even a planned year.

So here I am with a medium sized user community - most of them on your platform, many of them using Ninja because I convinced them to. Here we are, reporting bugs, then getting the mushroom treatment from your organisation.

Then this Zenfire thing happens, and your team jumps all over it. All of a sudden it's FIX NT7 time.

How about you put your balls on the line and commit to a release date?

Either that or get people working on quality issues that still exist in NT7. With NT8 not even in beta yet, you must be at least 12 months away from production product - you can't possibly ignore all 'small guy' issues till then.

NT7 is frozen code, no improvements being made that being said, we are making changes and "jumping" all over it since we have thousands of affected customers. My focus and attention is on getting my users up and running, nothing else. I doubt anyone would disagree with my priority right now. We can take up the issues you raised privately through my business development team.

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  #793 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
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aligator View Post
@NinjaTrader;

Hi Ray, Thanks for all you do.

Is there a Ninja/Rithmic option under considered at Dorman? Are you developing the required API?

Rithmic development is already done and available at FCM's that support Rithmic. As of this post here is what I know -

- Dorman working on technical testing for Rithmic
- Agreement in principal is in place (nothing signed)
- It is unclear if former Mirus clients will have access to this at Dorman (I asked specifically and they could not give me answer)

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  #794 (permalink)
Elite Member
Naperville IL
 
Futures Experience: Intermediate
Platform: ninjatrader
Broker/Data: NT broker
Favorite Futures: NQ ES 6E GC CL
 
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NinjaTrader View Post
NT7 is frozen code, no improvements being made that being said, we are making changes and "jumping" all over it since we have thousands of affected customers. My focus and attention is on getting my users up and running, nothing else. I doubt anyone would disagree with my priority right now. We can take up the issues you raised privately through my business development team.

Hi, Ray, let's ignore those nonsense, we appreciate all your help on current issue and you are the only vendor that try to provide solutions, not like other brokerage that try to sell their service on Mirus issue.

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  #795 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
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DionysusToast View Post
You know what sucks Ray?

yes, while a man is down on the ground, kick in the balls just to make a point! I am YET to meet as a broker a responsive team like Ninja when I issues. I am not downplaying your issues, but I have to give my friend a little help here.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #796 (permalink)
Elite Member
Haifa,,,
 
Futures Experience: Intermediate
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Broker/Data: CQG
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NinjaTrader View Post
Hi All,

I do realize how frustrating and confusing Zen-Fire/Mirus issue has been for you. A few things...

First, I am going to try and create a webinar later today to provide our clients at Mirus/Zen-Fire with an account of the situation and options for continued use of NinjaTrader

Second, and this is an important one... We are going to update the Continuum adapter to remove the requirement of Kinetick. What this means is that Continuum will provide both market data services and order routing services. Continuum is a division of CQG and the technology is solid and has been in use for many years by thousands of clients.

This new update (R20) It will be available at ALL FCM's that offer Continuum (which is a lot) excluding Dorman. Dorman will have access to R19 and earlier which requires Kinetick. Why is that you ask? Not my decision, a lot of behind the scenes deals being made.

For RCG users being asked to switch to Dorman, you will not have to change if you wish to continue using NinjaTrader with a solid solution.

Using R20 version with continuum-CQG, is TF instrument (ICE US) is available for live trading?

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  #797 (permalink)
Elite Member
Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NTB / Continuum
Favorite Futures: FDAX and CL
 
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NinjaTrader View Post
Rithmic development is already done and available at FCM's that support Rithmic. As of this post here is what I know -

- Dorman working on technical testing for Rithmic
- Agreement in principal is in place (nothing signed)
- It is unclear if former Mirus clients will have access to this at Dorman (I asked specifically and they could not give me answer)

@NinjaTrader

Sounds good. What license do you need to have?

Or is it possible to switch the Zen-Fire license key to Rithmic?

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  #798 (permalink)
Market Wizard
Bangkok
 
Futures Experience: Intermediate
Platform: MultiCharts.NET, S5, Ninj
Broker/Data: AMP, S5, IB
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NinjaTrader View Post
NT7 is frozen code, no improvements being made that being said, we are making changes and "jumping" all over it since we have thousands of affected customers. My focus and attention is on getting my users up and running, nothing else. I doubt anyone would disagree with my priority right now. We can take up the issues you raised privately through my business development team.

NT7 is your production product.

It is what pays for your staff.

It is what you advertise and what you sell.

It should therefore be supported, which means fixing things that are wrong with it. Especially data issues that will cause people to make decisions base on erroneous information.

As for addressing this with your team - I have done that over & over again. I did it this morning in fact. Ask Ryan, ask Matthew.

The bottom line with the Mirus issues is that they somehow didn't ensure continuity for their customers when their agreement with Rithmic expired. A last minute 'all hands on deck' solution was then rushed out that didn't work. Such things rarely work.

Lots of my customers got screwed by that, many of them losing money. None of these customers were warned about the risks they were taking. They all presumed Zenfire wasn the same Zenfire.

So you can understand how annoying all this is to us that just want an NT7 with no data issues for feeds that are less important to you that Zenfire.

If you have any questions about the products or services provided, please send me a Private Message or use the futures.io "Ask Me Anything" thread
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  #799 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
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Erez View Post
Using R20 version with continuum-CQG, is TF instrument (ICE US) is available for live trading?

Yes.

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  #800 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
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Balanar View Post
@NinjaTrader

Sounds good. What license do you need to have?

Or is it possible to switch the Zen-Fire license key to Rithmic?

You send in a request to my support team along with your license key to switch to Rithmic.

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