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Zenfire no more?
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Zenfire no more?

  #481 (permalink)
Elite Member
Mossel Bay-South Africa
 
Futures Experience: Intermediate
Platform: Sierra - MetaTrader 5
Broker/Data: ActivTrades - Amp/Rithmic
Favorite Futures: Futures and FX
 
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NinjaTrader View Post
Following is our customer service advisory specific for Zen-Fire users.

NinjaTrader Advisory 22

When will Mirus users actually be able to use Rithmic?

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  #482 (permalink)
Elite Member
san francisco, ca
 
Futures Experience: Intermediate
Platform: NinjaTrader
 
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kamicrazy View Post
Zenfire doesn't have their own service they just relabel someone else's service. So when they changed from Rithmic to BigTick that required changing the whole system.

From the NT Forum:

Originally Posted by NinjaTrader_Ray View Post
Rithmic was one component of Zen-Fire. It also included Mirus's proprietary network and risk tools.

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  #483 (permalink)
Banned: trolling
NYC + NY / USA
 
Futures Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
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dnof View Post
From the NT Forum:

Originally Posted by NinjaTrader_Ray View Post
Rithmic was one component of Zen-Fire. It also included Mirus's proprietary network and risk tools.


Mirus too a massive hit, and a bruising blow to the gut on this whole fiasco, especially because when talking to any broker / salesman, they can not log into any client account, let alone verify balance online (perhaps from the last statement printout of the prior business day)

so not only are their risk management functions (which were highly automated) offline,
but their ability to see customer accounts (at least in the times that I called and asked those direct questions), and
they have put at risk quite a bit of their business strategy...

I hope Elliot W. and Mirus come out of this with minimal loss of base and still pose an ongoing challenge to other retail FCM's in the industry

after all, they weren't one of the largest firms for nothing...

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  #484 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
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Sad Planet View Post
When will Mirus users actually be able to use Rithmic?

I can't make an official statement to that yet but from what I am led to believe, in the next few days.

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  #485 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
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Posts: 2,059 since Sep 2010
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We have had Rithmic for years. We build our entire system around it, and if you want to test it just go to our site and you will receive demo credentials within seconds. We had customers with us for years, and all the testimonials we have received https://futures.io/brokers-data-feeds/4712-optimus-futures.html was due to the Rithmic support we provided.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #486 (permalink)
Trading for Fun
New Zealand
 
Futures Experience: Intermediate
Platform: Mac OS X
Broker/Data: MB Trading/AMP/LMAX
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WolfieWolf View Post
Interestingly I was also a Cloud Service Provider but Ninja isn't. It wasn't Ninja's platform that failed. The infrastructure belongs to Mirus. Say you are hosting Microsoft Project Server for a client and your ISP's BGP goes south re-routing all your class "C"'s into outer space. From your customer's perspective it's your fault not the ISP and not Microsoft. You are the one providing an SLA on a service. It's up to you to either find a new ISP or work with the ISP to get the routing sorted out. Ninjatrader are like Microsoft in this instance. They are just the ISV.

I'll just leave this last comment and we can agree to disagree...

Changing backend trading systems should not be a big deal. The customer funds remain with the same clearing house. The customer's introducing broker remains the same. The customer can often use the same trading software.

Mirus still gets the business, customers remain happy. I cannot see how Ninja Trader loses out by doing this or even appears as biased.

Other vendors have made this suggestion... post #420 of this very thread is from MarketDelta and suggests this change in backend can be done.

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  #487 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
Futures Experience: Advanced
Platform: Ninja
Broker/Data: Optimus - Rithmic
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kamicrazy View Post
I'll just leave this last comment and we can agree to disagree...

Changing backend trading systems should not be a big deal. The customer funds remain with the same clearing house. The customer's introducing broker remains the same. The customer can often use the same trading software.

Mirus still gets the business, customers remain happy. I cannot see how Ninja Trader loses out by doing this or even appears as biased.

Other vendors have made this suggestion... post #420 of this very thread is from MarketDelta and suggests this change in backend can be done.

Well we can agree on one thing, your handle. ;-)

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  #488 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
Futures Experience: Advanced
Platform: Ninja
Broker/Data: Optimus - Rithmic
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Posts: 232 since Jul 2010
Thanks: 100 given, 273 received

Cheers Ray ;-)

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  #489 (permalink)
Elite Member
Indianapolis, IN USA
 
Futures Experience: Advanced
Platform: Ninjatrader TOS Custom
Broker/Data: Several
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Posts: 370 since Dec 2009
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kamicrazy View Post
IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

If General Motors had told their customers the Edsel was not a good purchase, it would have saved their customers a whole lot of hurt. It makes no difference to me what Sierra Chart decides to support - I don't use that platform, and never will. I have used NinjaTrader for years and it consistently meets / exceeds my expectations. I do not use ZenFire, nor do I trade through Mirus. I do not consider it the responsibility of my trading platform provider to make me aware of potential alternatives. That is exclusively my responsibility. As for what @NinjaTrader deserves, based on their body of work and contributions both here and to the trading community in general, I'd say they deserve considerably more credit than I am able to provide.

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  #490 (permalink)
Trading for Fun
New York, USA
 
Futures Experience: Master
Platform: NinjaTrader
Broker/Data: Mirus/Continuum//FuturePath/Rithmic
Favorite Futures: Currency Futures, Treasury Futures
 
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Posts: 80 since Jun 2011
Thanks: 22 given, 78 received


I've seen people post blaming NT over at their support forum. I agreed with them & their venting. I didn't look much more to see if NT was shifting the blame, but It's taken me a lot of reading of this thread and searching to get an idea of wtf is going on, but I think I know now. This forum is all I've found on the subject, glad it's here.

If Rithmic will be the replacement for zen, it sounds like a good development. ...does that mean that Mirus also uses it for orders also? Or do they still have to add on their own functions to it like they did with zen? ...I'm just trying to get a handle on the time frame for this getting implemented.

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