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Zenfire no more?
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Zenfire no more?

  #471 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
Futures Experience: Advanced
Platform: Ninja
Broker/Data: Optimus - Rithmic
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kamicrazy View Post
I think they could have just told their customers to move to a different backend system from I don't know... day 3 of the issues?

Thats real customer service, going beyond expectations. Just simply doing what you ask? Thats the basics.


Dude...think about what you'r suggesting. You are implying that @NinjaTrader should have done something biased. We can't expect them to take a position against one of their partners, can we? We have to take responsibility for ourselves. personally, as a former IT professional I knew that if it wasn't resolved by Jan 1 night session that it wasn't going to be a quick fix. So I bailed on Mirus and moved my account. As of today I'm up and running at Optimus. I maintain that Ninja actually have done all and more than could be expected of them given their political position.

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  #472 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
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kamicrazy View Post
API components may have not caused the outage directly but you cannot deny that because of the change in API there have been issues.

Yes I can deny that. It was a change in back end that caused the issue. API components did not cause the outage directly or indirectly. The API has no relevance on what has happened. I don't think I can be any clearer.

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  #473 (permalink)
Trading for Fun
New Zealand
 
Futures Experience: Intermediate
Platform: Mac OS X
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NinjaTrader View Post
Yes I can deny that. It was a change in back end that caused the issue. API components did not cause the outage directly or indirectly. The API has no relevance on what has happened. I don't think I can be any clearer.

And how can I be any clearer?

A change in the backend has caused a change in the API components.

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  #474 (permalink)
Trading for Fun
New Zealand
 
Futures Experience: Intermediate
Platform: Mac OS X
Broker/Data: MB Trading/AMP/LMAX
Favorite Futures: SL-1210 M5G
 
Posts: 72 since Jun 2011
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WolfieWolf View Post
Dude...think about what you'r suggesting. You are implying that @NinjaTrader should have done something biased. We can't expect them to take a position against one of their partners, can we? We have to take responsibility for ourselves. personally, as a former IT professional I knew that if it wasn't resolved by Jan 1 night session that it wasn't going to be a quick fix. So I bailed on Mirus and moved my account. As of today I'm up and running at Optimus. I maintain that Ninja actually have done all and more than could be expected of them given their political position.

I work in IT as well, doing cloud services of all things.

And in my experience if stuff doesn't work because of a partner/supplier issue and you are not getting a good response you move your customers to an alternative service.

Your customer is happy you dealt with the problem.

You save face and do a good job for the customer.

The only people who lose out are the idiots who stuff it up for themselves in the first place.

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  #475 (permalink)
Elite Member
san francisco, ca
 
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kamicrazy View Post
And how can I be any clearer?

A change in the backend has caused a change in the API components.

Just to be technically clear and back up Ray here:

The API is the published public interface that supplies the "contract" between the service and the consumers of the service. The API should not be fundamentally tied to the layers below as the main function of good API's to abstract the actual layers below.

From my understand the Zenfire API has remained in place, but the layers/components providing the data and execution below it were completely changed (Rithimic / others to BigTick).

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  #476 (permalink)
Trading for Fun
New Zealand
 
Futures Experience: Intermediate
Platform: Mac OS X
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dnof View Post
Just to be technically clear and back up Ray here:

The API is the published public interface that supplies the "contract" between the service and the consumers of the service. The API should not be fundamentally tied to the layers below as the main function of good API's to abstract the actual layers below.

From my understand the Zenfire API has remained in place, but the layers/components providing the data and execution below it were completely changed (Rithimic / others to BigTick).

You are wrong.

The original zenfire API based on Rithmic backend was FIX. This was dropped when they moved to BigTick and a new API component was required.

EDIT: as further proof of my point, there was an update required to every trading program supporting Zenfire to continue to connect to Zenfire.


Last edited by kamicrazy; January 7th, 2014 at 08:06 PM.
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  #477 (permalink)
Trading for Fun
New Zealand
 
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Also when I refer to API component I am not talking about an API specification I am talking about integrating a 3rd party codebase into your application which essentially runs as a black box inside your app.

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  #478 (permalink)
Elite Member
san francisco, ca
 
Futures Experience: Intermediate
Platform: NinjaTrader
 
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kamicrazy View Post
Also when I refer to API component I am not talking about an API specification I am talking about integrating a 3rd party codebase into your application which essentially runs as a black box inside your app.

The API can only ever be Specification/interface, not the components that implement it - Hence the name!

So if you conjecture is that components in the behind the Mirus "Zenfire" API have changed and caused all of this - 100% agree with you....

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  #479 (permalink)
Trading for Fun
New Zealand
 
Futures Experience: Intermediate
Platform: Mac OS X
Broker/Data: MB Trading/AMP/LMAX
Favorite Futures: SL-1210 M5G
 
Posts: 72 since Jun 2011
Thanks: 2 given, 31 received


dnof View Post
The API can only ever be Specification/interface, not the components that implement it - Hence the name!

So if you conjecture is that components in the behind the Mirus "Zenfire" API have changed and caused all of this - 100% agree with you....

Zenfire doesn't have their own service they just relabel someone else's service. So when they changed from Rithmic to BigTick that required changing the whole system.

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  #480 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
Futures Experience: Advanced
Platform: Ninja
Broker/Data: Optimus - Rithmic
Favorite Futures: GC
 
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Posts: 232 since Jul 2010
Thanks: 100 given, 273 received



kamicrazy View Post
I work in IT as well, doing cloud services of all things.

And in my experience if stuff doesn't work because of a partner/supplier issue and you are not getting a good response you move your customers to an alternative service.

Your customer is happy you dealt with the problem.

You save face and do a good job for the customer.

The only people who lose out are the idiots who stuff it up for themselves in the first place.

Interestingly I was also a Cloud Service Provider but Ninja isn't. It wasn't Ninja's platform that failed. The infrastructure belongs to Mirus. Say you are hosting Microsoft Project Server for a client and your ISP's BGP goes south re-routing all your class "C"'s into outer space. From your customer's perspective it's your fault not the ISP and not Microsoft. You are the one providing an SLA on a service. It's up to you to either find a new ISP or work with the ISP to get the routing sorted out. Ninjatrader are like Microsoft in this instance. They are just the ISV.

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