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Zenfire no more?
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Zenfire no more?

  #461 (permalink)
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timefreedom View Post
And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.

IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

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  #462 (permalink)
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kamicrazy View Post
IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

Your technical perspective is completely flawed. API components has absolutely nothing to do with the outage of the Zen-Fire network. The outage was a result of an overloaded network.

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  #463 (permalink)
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kamicrazy View Post
IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

Just throwing it out there but @NinjaTrader is the only party here who has been communicative and supportive throughout this whole thing. They have to support their data providers by writing to the API, that's just their responsibility as an ISV.

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  #464 (permalink)
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WolfieWolf View Post
Just throwing it out there but @NinjaTrader is the only party here who has been communicative and supportive throughout this whole thing. They have to support their data providers by writing to the API, that's just their responsibility as an ISV.

Well said Wolfie. Why is Ninja fighting Mirus's corner when Mirus are nowhere to be seen?

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  #465 (permalink)
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tradersimon View Post
Well said Wolfie. Why is Ninja fighting Mirus's corner when Mirus are nowhere to be seen?

They are doing what's right because they have a sense of duty and responsibility to their mutual clients. At least that's my take on it. I needed my license key migrated from zen-fire to Vision today and sales@ninja had it done for me in less than five minutes. How can anyone complain about customer support like that?

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  #466 (permalink)
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WolfieWolf View Post
They are doing what's right because they have a sense of duty and responsibility to their mutual clients. At least that's my take on it. I needed my license key migrated from zen-fire to Vision today and sales@ninja had it done for me in less than five minutes. How can anyone complain about customer support like that?

I think they could have just told their customers to move to a different backend system from I don't know... day 3 of the issues?

Thats real customer service, going beyond expectations. Just simply doing what you ask? Thats the basics.

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  #467 (permalink)
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Server side OCO on Mirus/Rithmic?

Will it be available on the upcoming R19 per NinjaTrader advisory 22?

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  #468 (permalink)
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Seahn View Post
Will it be available on the upcoming R19 per NinjaTrader advisory 22?

No. At this time, NinjaTrader through Rithmic will not support server side OCO.

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  #469 (permalink)
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NinjaTrader View Post
Your technical perspective is completely flawed. API components has absolutely nothing to do with the outage of the Zen-Fire network. The outage was a result of an overloaded network.

API components may have not caused the outage directly but you cannot deny that because of the change in API there have been issues.

I was inferring that if you had not supported the new API, you would have avoided this debacle.

However I do agree with others that NinjaTrader communication has been better than Mirus and this deserves recognition.

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  #470 (permalink)
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tradersimon View Post
Well said Wolfie. Why is Ninja fighting Mirus's corner when Mirus are nowhere to be seen?

@tradersimon


I am not well heeled enough to be a son of a wealthy backer or parent and own or sponsor or be a chief principle at a brokerage firm, and I respect those who have achieved that status, by whatever means legally done...

evidently, this type of stress test was not prepared and drilled into the ethos of the firms in question, other than NT, and as such we are all witness to the cracks in their corporate facades...

to their credit, I would guess that Mirus is throwing as much weight into fire fighting (finding either a solution to Zen or a replacement of Zen and restoration of their ability to manage risk over their customer accounts AND provide a viable execution platform services again) and not brush fire fighting (customer complaints and frustrations with lack of communication and unanswered emails, and rollover to voicemail phone lines)

just my impression.

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