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Zenfire no more?
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Zenfire no more?

  #411 (permalink)
Elite Member
Florida
 
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Daytrader999 View Post
That's correct, with Kinetick you'll only get a reliable data feed, but Zen-Fire ist still needed to execute your orders.

I think the idea is to use Kinetic to drive the NinjaTrader charts, and something like R|Trader to place and manage orders.

Honestly we have become a bit spoiled by the NinjaTrader/Zen-Fire solution, we have to think old-school... anyone remember J-Trader ?

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  #412 (permalink)
Rristocrat
zurich
 
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sam028 View Post
...What's a bit weird in the story is that every exchange has very heavy compliance tests, this kind of problems should have been detected during the validation process.

@sam028

I am quite sure there will be a compliance backlash.


Last edited by puma; January 7th, 2014 at 10:55 AM.
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  #413 (permalink)
Elite Member
Germany
 
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Daytrader999 View Post
That's correct, with Kinetick you'll only get a reliable data feed, but Zen-Fire ist still needed to execute your orders.

True, but I hope that the alternative will be data AND execution like CQG offering.

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  #414 (permalink)
Elite Member
Indianapolis, IN USA
 
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SierraChart View Post
We cannot resist commenting on this. Ninja trader can correct us if we are wrong, but apparently they are interacting with the Zen-Fire in process API component upon start up of their program and that component is basically freezing while it is trying to connect to the backend and not returning preventing ninja trader from starting.

This is goes to the point of why these API components are such a problem. Look at how both the program and also users are getting victimized by this. We at Sierra Chart would never put up with this nonsense. We do not use these API components anymore. We are not trying to take away business from anyone, we are just trying to make a point of how troublesome these API components are.

Our competitors including Ninja trader, are very welcome to join us in our initiative to establish a standard communications protocol for market data and trading:
https://www.sierrachart.com/index.php?l=doc/doc_GeneralDataTradeServiceProtocol.php



And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.

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  #415 (permalink)
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Zenfire

Did anyone get an update from Mirus this morning? Nothing on my end.

Thanks
Rick

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  #416 (permalink)
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Happy Rick View Post
Did anyone get an update from Mirus this morning? Nothing on my end.

Thanks
Rick

Nope, still waiting.

It could happen that we are not going to receive any updates today because they said that they need 24 to 48 hours.

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  #417 (permalink)
Elite Member
Canada
 
Futures Experience: Intermediate
Platform: Qtrader,NT8,Sierra
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Mirus completely offline

Mirus's phone lines go to voicemail, of which all message boxes are full. No live support either. They haven't responded to emails either for 4-5 days. I'm sure that they are swamped due to these issues but this level of support (none) and lack of information is appalling. My last phone chat with their support was misleading as well, I asked the woman on the tech support line whether any other options for feeds were available, she bluntly said no. Now I find out through this forum that is not the case.

I have a terrible feeling that they are hiding something much worse now, because they are certainly acting like a company that is about to go under.

BTW I'm a new member and just purchased an elite membership. Thanks all for the helpful and informative posts. Cheers -

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  #418 (permalink)
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Mirus not picking up the phone. What's the betting they go bust by the end of the week?

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  #419 (permalink)
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For clarification:

- Zen-Fire infrastructure currently shut down, no one is able to connect or trade through it
- They will announce an alternate connection solution later today or tomorrow
- Mirus will communicate this to their clients and when I receive this information, I will post likely here and in the NinjaTrader support forum

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  #420 (permalink)
 Vendor: www.marketdelta.com 
Chicago IL/US
 
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Broker/Data: CQG and IQFeed
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Balanar View Post
True, but I hope that the alternative will be data AND execution like CQG offering.

I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.

One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.

CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.

The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.

Best regards,
Trevor Harnett
MarketDelta

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