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Zenfire no more?
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Zenfire no more?

  #371 (permalink)
Elite Member
@ Germany
 
Futures Experience: Beginner
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: FDAX
 
Posts: 439 since Nov 2011
Thanks: 253 given, 367 received


lugopt View Post
I am a Mirus Futures customer and today I received my daily account statement and I discovered I have an open position (1 contract). I run a strategy that crashed yesterday and for some reason the email was not sent warning me.

I tried to connect with NinjaTrader and I was not able to. I tried to connect using Mirus Futures but it is down as they are performing maintenance on the system.

I called the Emergency Trading Desk and they are unable to close my position because the system is down!!! *PANIC*

I do not know what kind of insurances they have to cover this kind of situation but I have an open position that I cannot close because the system is down including the Emergency Trading Desk, and it is down not just a coupple seconds or minutes but lots of hours!!!

Does anyone has experience with similar situations like this?

Thank you.

Please read the recent ZenFire threads again and ask yourself if this is a good time for live trading. I can say to all Traders: Don't trade till the zenfire engine works properly for 2 weeks.
Good Luck!

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  #372 (permalink)
Elite Member
Lisboa, Portugal
 
Futures Experience: Beginner
Platform: TradeStation, NinjatTrader
Favorite Futures: ES, EURUSD
 
Posts: 31 since Mar 2012
Thanks: 7 given, 36 received


Koepisch View Post
Please read the recent ZenFire threads again and ask yourself if this is a good time for live trading. I can say to all Traders: Don't trade till the zenfire engine works properly for 2 weeks.
Good Luck!

Hi Koepisch,

Last Sunday the email I received from Mirus Futures said "ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th." They warned that "instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including" but having the Emergency Trading Desk down is a complete different story.

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  #373 (permalink)
Elite Member
Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NTB / Continuum
Favorite Futures: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 507 given, 1,625 received



lugopt View Post
I am a Mirus Futures customer and today I received my daily account statement and I discovered I have an open position (1 contract). I run a strategy that crashed yesterday and for some reason the email was not sent warning me.

I tried to connect with NinjaTrader and I was not able to. I tried to connect using Mirus Futures but it is down as they are performing maintenance on the system.

I called the Emergency Trading Desk and they are unable to close my position because the system is down!!! *PANIC*

I do not know what kind of insurances they have to cover this kind of situation but I have an open position that I cannot close because the system is down including the Emergency Trading Desk, and it is down not just a coupple seconds or minutes but lots of hours!!!

Does anyone has experience with similar situations like this?

Thank you.

Try to call Dorman or RCG (your clearing house).

Maybe they can close your position.

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  #374 (permalink)
Elite Member
Belgium
 
Futures Experience: Intermediate
Platform: ninja
 
Posts: 142 since Jun 2009
Thanks: 297 given, 277 received


sharmas View Post
Sierra Chart
Thank you so much and totally agree with you.

Lack of leadership from NT is the worst i have seen. NT need to demand a resolution and should have done and demanded resolution by cob Sunday period

This is where large organisations have fallen on their sword and never recovered. Lets hope NT doesn't get killed by being seen as sleeping in the same bed with Mirus.

Mirus have been disgustingly useless in their customer care and customer communication.


sharmas


In my humble opinion you are shooting at the wrong compagny.

NT is, in my eyes, also a victim of the failure from zenfire/Mirus to handle the situation properly
.
There is no lack of leadership, on the contrairy. NT is monitoring the situation closely i think and they are helping where they can.

They are also victim of what's happening.

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  #375 (permalink)
Elite Member
@ Germany
 
Futures Experience: Beginner
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: FDAX
 
Posts: 439 since Nov 2011
Thanks: 253 given, 367 received


lugopt View Post
Hi Koepisch,

Last Sunday the email I received from Mirus Futures said "ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th." They warned that "instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including" but having the Emergency Trading Desk down is a complete different story.

Nothing has backed their statement. Don't trust anything that comes from mirus these days. Currently there are fighting at different fronts. They haven't the ressources to handle these kind of errors in an efficient manner. They should close down the data feed und working at the main issue full time. No distractions due to risk management or emergency desk tasks. But they decided to let their customers run into the storm. As an result of this, a lot of traders running away from mirus. But i think it's only a question of time till mirus get the things right. So keep calm and don't trade to avoid panic attacks.

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  #376 (permalink)
Elite Member
Auckland
 
Futures Experience: Advanced
Platform: Ninja Trader
Broker/Data: Zen-Fire
Favorite Futures: CL and ES
 
Posts: 710 since Apr 2010
Thanks: 3,720 given, 661 received

NT

May be i am shooting the wrong company here. However who holds the partnership agreement and where is the Service Level and accountability clause in the contract.

NT's helpdesk should be manned in this critical times and support should be offered with what ever resources.... Not there.. i am sorry who am i suppose to blame here.

In this critical times NT could have shown real ownership by looking after its own customer base and they have Lifetime customers, at least they should be treated with some respect by NT.

A change of this magnitude went without proper testing and UAT, where is there PVT.

We all got told that only a handful customers were impacted...Looks like that handful are futures.io (formerly BMT) members, Yeah Right.

Sharmas

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  #377 (permalink)
Trading's simple not easy
Adelaide Australia
 
Futures Experience: Intermediate
Platform: Ninja > MC
Broker/Data: AMPs
Favorite Futures: ES
 
Angelo1's Avatar
 
Posts: 99 since May 2011
Thanks: 1,419 given, 52 received

NT data to watch yr trade

Hi guys,

I'm also a victim in a way, but managed to end my trades, i agree go direct to your Dorman or RCG to execute your trades who actually execute for Mirus anyway,

This is what i did to at least see what the market was doing real time while i was flying blind with trades on, you will need to enter a new sim key into NT7 thats all and then change back once u sort out who gets your business

AMP's have free data to sim trade it takes about 15mins & you have instant data to NT7 and potentially an new broker

Ninja Trader Platform CQG Data Feed. AMP FUTURES TRADING free demo here!!

What i want to know is, do Dorman service the public direct?

if so can anyone chime in with a review or costs etc

i remember reading on this forum, where a trader had contingency plans that i thought were overkill,
2 networks, 2 pc's, 2 data providers, 2 brokers, 2 good luck charms,
this i a huge wake up for me, fortunately my trades were in profit but still made it's point very clear

cheers

"If you believe you CAN, or, you believe you CAN'T, you're RIGHT!"
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  #378 (permalink)
Elite Member
Tomsk, Russia
 
Futures Experience: Beginner
Platform: custom
Favorite Futures: gold
 
slickiam's Avatar
 
Posts: 253 since Dec 2010
Thanks: 131 given, 427 received

Guys!

Do you remember that AMP was banned by some reasons on this forum ?

Do you remember that Mirus was choosen as the Best Broker Company on this forum?

Give Mirus a chance and some time to solve the problem!

Scientia Libertas Prosperitas

Last edited by slickiam; January 7th, 2014 at 07:50 AM.
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  #379 (permalink)
Elite Member
russia
 
Futures Experience: None
Platform: NinjaTrader
Favorite Futures: CL, GC
 
Posts: 7 since Apr 2013
Thanks: 5 given, 3 received


slickiam View Post
Guys!

Are you remember that AMP was banned by some reasons on this forum ?

Are you remember that Mirus was choosen as the Best Broker Company on this forum?

Give Mirus a chance and some time to solve the problem!

Hello. Why AMP was banned in this forum? What are the reasons for this? Thanks

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  #380 (permalink)
Membership Temporarily Revoked
Portugal, Viana do Castelo
 
Futures Experience: Intermediate
Platform: ninjatrader
Favorite Futures: 6e
 
Posts: 358 since Sep 2011
Thanks: 187 given, 343 received


How can I manually remove the Mirus connection?

My NT cannot start up because of the automatic connection to Mirus

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