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Zenfire no more?
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Zenfire no more?

  #311 (permalink)
Survivor
Helsinki, Finland
 
Futures Experience: Advanced
Platform: NT8
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Hammerhorn View Post
Interesting GC movement on Mirus Trader, can anybody confirm, barchart.com does not
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  #312 (permalink)
Market Wizard
Columbus, OH
 
Futures Experience: None
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@NinjaTrader

it looks like zen-fire and big tick have a connection somehow. but I don't believe that zen-fire = big tick.

a short answer would be great, don't need any details.

thank you

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  #313 (permalink)
Market Wizard
Houston, TX
 
Futures Experience: Intermediate
Platform: NinjaTrader
Broker/Data: Optimus Futures
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Can anyone recommend a Futures trading account broker?

I just submitted a withdrawal request to close my Mirus account.

After all, it's what you learn AFTER you know it all, that counts!
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  #314 (permalink)
Elite Member
Austin, TX
 
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TheWizard View Post
Can anyone recommend a Futures trading account broker?

I just submitted a withdrawal request to close my Mirus account.

@TheWizard My recommendation would be Optimus Trading. You can use rithmic directly which imo has always been more reliable than the zenfire variant even before these problems. I was on zenfire for years up until a couple of years ago and kept having disconnects during live trading. These disconnects were not as bad as what people are experiencing with zenfire now. But once I moved I never regretted it.

Seems to me they should stop using live customers as testers on zenfire and take the feed down until it can be fixed. I am amazed they are allowing live trades to be executed on it with all these issues. Kind of like flying an airplane and knowing the engine is malfunctioning.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."

Last edited by liquidcci; January 6th, 2014 at 12:19 PM.
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  #315 (permalink)
Elite Member
San Diego area, CA
 
Futures Experience: Advanced
Platform: NinjaTrader, Excel
Broker/Data: Interactive Brokers, Stage5/Rithmic, Oanda
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Not closing mirus

Going to keep Mirus open, but moving my execution to Interactive Brokers and will now use Mirus as the backup. Was using IB as the primary for equities / ETFs, and as a backup futures, because I needed a faster feed for futures trading that IB cannot offer.

Now going to use a third party feed, DTN IQFeed, for charting through NT7, with primary execution through IB and backup execution through Mirus. Either way, Mirus has lost a lot of business from me as well. Too bad, because they do provide good customer service when their feed isn't blowing up.

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  #316 (permalink)
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Morning Update from Mirus... https://www.mirusfutures.com/emails/Client_ZenFire_Trading_Update_1.6.14.htm

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  #317 (permalink)
Elite Member
Belgium
 
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2 Hours ago my connection was broken with zenfire. Again. Even if connection is coming good, i still wil have doubts if the connection wil hold when trading.

The mirus web based application went also down.

Now you have to Phone....Good luck with your position when you have 10 clients waiting before you can say somthing........

Looking after another provider will be my next step.

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  #318 (permalink)
Market Wizard
Las Vegas, NV
 
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To leave or not to leave ZenFire? Consider this top ten possibilities:

1. ZenFire owned by Mirus' mother company
2. Most likely Mirus knew they will be dropped by Rithmic so they started the new Big Tick (or the other way)
3. But they could not get Big Tick going on time with their resources
4. They did little knowing they will be dropped by Rithmic by the end of December 2013
5. They did not communicate to customers and used live accounts as beta testers
6. They don't seem to know how to fix things and are handling this situation chaotically in an ad hoc manner
7. They are aware of a possible accounts drain and transfers already taking place
8. The overhead is remaining the same while revenues will shrink, financially not favorable
9. Will there be other potential weaknesses to surface
10. And here is the worst; drop in the towel (God protect customers).

So far, nothing to make people comfortable with their accounts. One must be crazy to place live trades using ZenFire under these circumstances.

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  #319 (permalink)
Elite Member
san francisco, ca
 
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NinjaTrader View Post
Your connection issues has nothing to do with NinjaTrader version 18. Connection issues are at Zen-Fire, independent of NinjaTrader.


Ray,

As others have commented, thank you very much for the one party that is actively updating and keeping the user based informed. As I have done with messages to support (and error logs/windows error reports), the only consistent issue I have with v18, is that when a hard disconnect from ZenFire happens, that event is causing Ninjatrader to completely crash.

It never happened in prior versions (Been very stable for me). Something in the error handling of the new ZenFire connection code / API wrappers is letting some event slip through and crash NT - as above, disconnects under the old Rithmic ZenFire never caused an Ninjatrader crash.

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  #320 (permalink)
Elite Member
san francisco, ca
 
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aligator View Post
To leave or not to leave ZenFire? Consider this top ten possibilities:

1. ZenFire owned by Mirus' mother company
2. Most likely Mirus knew they will be dropped by Rithmic so they started the new Big Tick (or the other way)
3. But they could not get Big Tick going on time with their resources
4. They did little knowing they will be dropped by Rithmic by the end of December 2013
5. They did not communicate to customers and used live accounts as beta testers
6. They don't seem to know how to fix things and are handling this situation chaotically in an ad hoc manner
7. They are aware of a possible accounts drain and transfers already taking place
8. The overhead is remaining the same while revenues will shrink, financially not favorable
9. Will there be other potential weaknesses to surface
10. And here is the worst; drop in the towel (God protect customers).

So far, nothing to make people comfortable with their accounts. One must be crazy to place live trades using ZenFire under these circumstances.

The BigTick project has been underway for a while though, so I belief is that this was a planned migration that has just not panned out for them. I think that the error they have clearly made is not having a backout plan in place. For me I would have either tried the migration earlier (2 months earlier) with the option to drop back to the Rithmic in a heartbeat, or extended the Rithmic contract as a safety measure. It now seems that they are stuck "up the creek with no paddle" and I am sure it is absolute chaos over there as they have to bleeding revenue, cash, and resources.....

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