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Zenfire no more?
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Zenfire no more?

  #241 (permalink)
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superpete View Post
What the hell does this all mean?
Ninja now says I have zero dollars in my account...
Is this all a game?


I thought I heard that if you place an order far away from PA ( so you won't get filled - You must not
trade under these conditions) that the account amount will magically appear...

That may have been a few incarnations ago...

I'm sure your money is fine. Everything else is not, it seems


AJ
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  #242 (permalink)
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It would be nice if Mirus could give us an update on the situation before Frankfurt opens tomorrow morning.

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  #243 (permalink)
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tradersimon View Post
It would be nice if Mirus could give us an update on the situation before Frankfurt opens tomorrow morning.

I hate to be a pessimist, but from the wide range of problems I have heard about, I would not trust the
feed / order processing for a few weeks.

If you must trade to earn a living, keep the account in place and open up another tomorrow first thing.
It's not such a bad idea to have multi brokers anyway...

$.02


AJ
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  #244 (permalink)
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Zen-Fire = BigTick


dsherman View Post
If I were wagering, I would bet that Zenfire is no more and what we are actually connecting to is a renamed BigTick system.

It would be unfair to bet on this. Here is what my Zen-Fire logs are telling me since Dec 27th.
"2013-12-27 10:25:58.689074 [BigTick.Session] trade date: 12/27/2013".

Reinhard

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  #245 (permalink)
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tderrick View Post
I thought I heard that if you place an order far away from PA ( so you won't get filled - You must not
trade under these conditions) that the account amount will magically appear...

That may have been a few incarnations ago...

I'm sure your money is fine. Everything else is not, it seems

That worked for me recently when my account was "blank" not showing zero dollars. There may be a difference.

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  #246 (permalink)
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If anyone at Mirus is reading this thread, I would suggest they get alternative feed up and running asap. Counting on a miraculous fix "by Sunday" to the numerous problems with BigTick is asking for too much at this point imho.

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  #247 (permalink)
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Update 3:46 PM Mountain Time:

Following is a copy of an email sent by Mirus Futures regarding the Zen-Fire system update.



Dear Traders,

ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th.

Although not expected, instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including, but not limited to, NinjaTrader. Should you experience an interruption, MirusTrader remains available to all ZenFire users and serves as an alternative platform to check your positions and manage your account. You can login with your ZenFire username and password to launch MirusTrader.

Significant progress has been made to restore connectivity following the service interruptions you have experienced over the past week.

On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening.

On Wednesday, January 1st, additional software upgrades were made by ZenFire to further expand risk management capabilities. This update uncovered a previously unknown bug which added tens of thousands of calculations per second to the system. This excessive system strain triggered a partial outage on Thursday, January 2nd, which disrupted API gateways causing the disconnects on NinjaTrader and other API platforms that many of you experienced.

Traders were still able to connect and manage their positions through MirusTrader as this gateway was less impacted, however many clients were unaware of this new capability. The calculation processes that initiated the excessive system strain have been significantly reduced and connectivity through these API gateways has stabilized.

Please be aware that delays are still being reported in market data for Eurex and ICE. ZenFire expects these delays to be further reduced in coming days, but has halted order execution in the interim to ensure these markets are not traded on delayed prices. Mirus clients with active positions have been enabled for order execution and have the ability to manage their positions in both NinjaTrader or MirusTrader.

The ZenFire team continues to work to fully restore performance and additional system maintenance can be expected in the coming days during off market hours. During these periods, traders may be unable to connect to ZenFire or access MirusTrader for short periods of time.

Thank you again for your continued patience as these issues are being resolved.

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  #248 (permalink)
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A hardware problem caused an outage yet now that it has been replaced redundancy has been restored? Where was the redundancy when the hardware failed in the first place. Do they think we're stupid? I'm sorry but this is such BS. Oh and they found a bug again proving that we were all beta testers.

/W


jsengxx2 View Post
Update 3:46 PM Mountain Time:

Following is a copy of an email sent by Mirus Futures regarding the Zen-Fire system update.



Dear Traders,

ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th.

Although not expected, instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including, but not limited to, NinjaTrader. Should you experience an interruption, MirusTrader remains available to all ZenFire users and serves as an alternative platform to check your positions and manage your account. You can login with your ZenFire username and password to launch MirusTrader.

Significant progress has been made to restore connectivity following the service interruptions you have experienced over the past week.

On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening.

On Wednesday, January 1st, additional software upgrades were made by ZenFire to further expand risk management capabilities. This update uncovered a previously unknown bug which added tens of thousands of calculations per second to the system. This excessive system strain triggered a partial outage on Thursday, January 2nd, which disrupted API gateways causing the disconnects on NinjaTrader and other API platforms that many of you experienced.

Traders were still able to connect and manage their positions through MirusTrader as this gateway was less impacted, however many clients were unaware of this new capability. The calculation processes that initiated the excessive system strain have been significantly reduced and connectivity through these API gateways has stabilized.

Please be aware that delays are still being reported in market data for Eurex and ICE. ZenFire expects these delays to be further reduced in coming days, but has halted order execution in the interim to ensure these markets are not traded on delayed prices. Mirus clients with active positions have been enabled for order execution and have the ability to manage their positions in both NinjaTrader or MirusTrader.

The ZenFire team continues to work to fully restore performance and additional system maintenance can be expected in the coming days during off market hours. During these periods, traders may be unable to connect to ZenFire or access MirusTrader for short periods of time.

Thank you again for your continued patience as these issues are being resolved.



Last edited by WolfieWolf; January 6th, 2014 at 12:37 AM.
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  #249 (permalink)
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tderrick View Post
I hate to be a pessimist, but from the wide range of problems I have heard about, I would not trust the
feed / order processing for a few weeks.

If you must trade to earn a living, keep the account in place and open up another tomorrow first thing.
It's not such a bad idea to have multi brokers anyway...

$.02

Agreed, if I was a Mirus/Zenfire client I would certainly not entertain trying to trade today, or any time over the next week or two. As a result, I would have likely moved brokers because:

A: I refuse to be used for public beta testing
B: I would not trust a company who sends out something like this: "On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening."
As @WolfieWolf mentioned, where was the redundancy in the first place?
C: There are enough challenges trading without having to worry about stuff like this

Diversification is the only free lunch
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  #250 (permalink)
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Hardware fault? What a joke!

I thought the benefits of Zenfire were a "ROBUST, MANAGED INFRASTRUCTURE" as quoted on their webpage.

Maybe time to start a new thread with alternatives to Mirus/Zenfire.

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