Zenfire no more? - Reviews of Brokers and Data Feeds | futures io social day trading
futures io futures trading


Zenfire no more?
Updated: Views / Replies:213,436 / 1,210
Created: by MeanBean Attachments:13

Welcome to futures io.

(If you already have an account, login at the top of the page)

futures io is the largest futures trading community on the planet, with over 90,000 members. At futures io, our goal has always been and always will be to create a friendly, positive, forward-thinking community where members can openly share and discuss everything the world of trading has to offer. The community is one of the friendliest you will find on any subject, with members going out of their way to help others. Some of the primary differences between futures io and other trading sites revolve around the standards of our community. Those standards include a code of conduct for our members, as well as extremely high standards that govern which partners we do business with, and which products or services we recommend to our members.

At futures io, our focus is on quality education. No hype, gimmicks, or secret sauce. The truth is: trading is hard. To succeed, you need to surround yourself with the right support system, educational content, and trading mentors Ė all of which you can find on futures io, utilizing our social trading environment.

With futures io, you can find honest trading reviews on brokers, trading rooms, indicator packages, trading strategies, and much more. Our trading review process is highly moderated to ensure that only genuine users are allowed, so you donít need to worry about fake reviews.

We are fundamentally different than most other trading sites:
  • We are here to help. Just let us know what you need.
  • We work extremely hard to keep things positive in our community.
  • We do not tolerate rude behavior, trolling, or vendors advertising in posts.
  • We firmly believe in and encourage sharing. The holy grail is within you, we can help you find it.
  • We expect our members to participate and become a part of the community. Help yourself by helping others.

You'll need to register in order to view the content of the threads and start contributing to our community.  It's free and simple.

-- Big Mike, Site Administrator

Reply
 13  
 
Thread Tools Search this Thread
 

Zenfire no more?

  #131 (permalink)
Elite Member
Hawaii
 
Futures Experience: None
Platform: NinjaTrader
Broker/Data: CQG
Favorite Futures: GC, CL, NG
 
neko333's Avatar
 
Posts: 80 since Aug 2010
Thanks: 103 given, 33 received

I trade with Mirus for years. System started freezing up early yesterday only when executing a live ATM order. Only the workspace and instrument the live order was executed in would freeze. PnL and stop orders still execute through the control panel but cant edit orders.

Left a message for my account rep yesterday morning no call still heading into close today. Trade desk communication was unreal:

"my workspace is freezing anytime placing a live ATM order."
TD "what do you want me to do?"
"uhhh..help? you're my broker and I have my equity with you"
TD "turn off your security system"
"what? I have all my personal information and log on to financial accounts including Mirus/Zen for years without any trouble what kind of advice is that?"
TD "Well, what do you want me to do?"
"are you serious? provide support as my broker to address the issue caused by your data feed update. Is this something going on over there that I need to know about??"
TD "Transferring you to tech support"

Tech support does not answer and does not respond to voice mail I left yesterday. Finally get through to tech support who suggest soft reinstall of NT and restart account connection. Did both and no fix. In the meanwhile locked trades overall costing me equity. Very disappointed in how the update was coordinated but understand that problems happen. Most disappointed in the communication and support received. Completely uncalled for and unacceptable.

Reply With Quote
The following 3 users say Thank You to neko333 for this post:
 
  #132 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received


neko333 View Post
I trade with Mirus for years. System started freezing up early yesterday only when executing a live ATM order. Only the workspace and instrument the live order was executed in would freeze. PnL and stop orders still execute through the control panel but cant edit orders.

Left a message for my account rep yesterday morning no call still heading into close today. Trade desk communication was unreal:

"my workspace is freezing anytime placing a live ATM order."
TD "what do you want me to do?"
"uhhh..help? you're my broker and I have my equity with you"
TD "turn off your security system"
"what? I have all my personal information and log on to financial accounts including Mirus/Zen for years without any trouble what kind of advice is that?"
TD "Well, what do you want me to do?"
"are you serious? provide support as my broker to address the issue caused by your data feed update. Is this something going on over there that I need to know about??"
TD "Transferring you to tech support"

Tech support does not answer and does not respond to voice mail I left yesterday. Finally get through to tech support who suggest soft reinstall of NT and restart account connection. Did both and no fix. In the meanwhile locked trades overall costing me equity. Very disappointed in how the update was coordinated but understand that problems happen. Most disappointed in the communication and support received. Completely uncalled for and unacceptable.

Have you sent an inquiry to my support team? If not, please do and reference this post atten "Matthew" and we be sure to look into this.

Reply With Quote
 
  #133 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
Futures Experience: Advanced
Platform: Ninja
Broker/Data: Optimus - Rithmic
Favorite Futures: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 273 received


I have to say that wherever the responsibility is NinjaTrader, as a company, have been awesome throughout this situation. The communication has been prompt and forthcoming. I applaud NinjaTrader for their dealing with this.

Reply With Quote
The following 3 users say Thank You to WolfieWolf for this post:
 
  #134 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received

My update


steve2222 View Post
Connected at 10.25pm USA ET and have already had FIVE disconnects.

I would not be trusting this for Live trading.

My latest update as at 12.50pm 31 Dec USA ET (already 2014 where I am):

Further update.

After my first message I fired up my trading machine and it managed to maintain a disconnect free period from 11.40pm 30 Dec (USA ET) to 10.53am on 31 Dec.

BUT then I had 35 disconnects in the period from 10.53am to 11.08 am - so definetley not fixed.

I now have the solid 'red' light saying disconnected yet I am still (at 12.50pm) receiving CL trade data.

I have rceived an email from Mirus telling me to run an NT program they have given me a link to so I will see what happens.

Reply With Quote
 
  #135 (permalink)
Elite Member
Hawaii
 
Futures Experience: None
Platform: NinjaTrader
Broker/Data: CQG
Favorite Futures: GC, CL, NG
 
neko333's Avatar
 
Posts: 80 since Aug 2010
Thanks: 103 given, 33 received


WolfieWolf View Post
I have to say that wherever the responsibility is NinjaTrader, as a company, have been awesome throughout this situation. The communication has been prompt and forthcoming. I applaud NinjaTrader for their dealing with this.

Just got off the phone with Matthew from Ninjatrader and he quickly resolved the issues I've been having since the update. Very helpful, peaceful and professional. A pleasure compared to the last 2 days of calls to broker.

Reply With Quote
The following 2 users say Thank You to neko333 for this post:
 
  #136 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received


neko333 View Post
Just got off the phone with Matthew from Ninjatrader and he quickly resolved the issues I've been having since the update. Very helpful, peaceful and professional. A pleasure compared to the last 2 days of calls to broker.

Glad we were able to resolve the issue.

The source of the problem was an Instrument Manager configuration issue within NinjaTrader not related to Zen-Fire.

Reply With Quote
The following 2 users say Thank You to NinjaTrader for this post:
 
  #137 (permalink)
Elite Member
London
 
Futures Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker/Data: AMP/CQG
Favorite Futures: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
Thanks: 21 given, 19 received

Connectivity was fine today, so a big thank you to Mirus and Ninjatrader for rectifying this.

Only one quibble... I cannot load my old account performance/stats. Basically the history only goes back to the date of the upgrade.

When I first upgraded, I notice there were 2 live account names and by querying on both of these, I had a complete picture of my statistics:
Mxxxx!dorman
Mxxxx

Now there is just Mxxxx and the history only goes back 2 days.

(note: substitute Mxxxx for Ninja account number)

Reply With Quote
 
  #138 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
Futures Experience: Advanced
Platform: Ninja
Broker/Data: Optimus - Rithmic
Favorite Futures: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 273 received

Disconnected New Year

So I've been disconnected from Mirus since shortly after the close yesterday, I assumed they were doing some work on the system. The night session will open in about an hour and forty minutes and I am not able to connect. Anyone else having this issue?

Reply With Quote
 
  #139 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received


WolfieWolf View Post
So I've been disconnected from Mirus since shortly after the close yesterday, I assumed they were doing some work on the system. The night session will open in about an hour and forty minutes and I am not able to connect. Anyone else having this issue?

System is currently down for maintenance but will be back online before market open.

Reply With Quote
The following 2 users say Thank You to NinjaTrader for this post:
 
  #140 (permalink)
Elite Member
desert CA
 
Futures Experience: Intermediate
Platform: NT7, TOS
Broker/Data: AMP/wCQG, TDA
Favorite Futures: CL,YM
 
Posts: 2,027 since Jul 2011
Thanks: 2,211 given, 1,551 received


Glad I got out of Mirus/Zenfire when I did, about 2 months ago. I have no issues using Ninjatrader
with CQG and now I can also use MD Trader alongside with it too. I hope NT8 or a future version
will have built in volume profile and volume profile tools like the RanchoDinero set.
(as well as MP, footprint , etc. )

Reply With Quote

Reply



futures io > > > > Zenfire no more?

Thread Tools Search this Thread
Search this Thread:

Advanced Search



Upcoming Webinars and Events (4:30PM ET unless noted)

Jigsaw Trading: TBA

Elite only

FuturesTrader71: TBA

Elite only

NinjaTrader: TBA

Jan 18

RandBots: TBA

Jan 23

GFF Brokers & CME Group: Futures & Bitcoin

Elite only

Adam Grimes: TBA

Elite only

Ran Aroussi: TBA

Elite only
     

Similar Threads
Thread Thread Starter Forum Replies Last Post
Zenfire Brokerage record100 Reviews of Brokers and Data Feeds 8 January 7th, 2014 10:57 AM
Issue With Zenfire Nyati Reviews of Brokers and Data Feeds 21 January 2nd, 2014 12:05 PM
Frequent disconnections from zenfire asiaexpat Reviews of Brokers and Data Feeds 35 November 26th, 2013 10:19 PM
Rithmic vs Zenfire liquidcci Reviews of Brokers and Data Feeds 42 September 1st, 2013 03:28 AM
Hi, need zenfire java aAPI atas1 Reviews of Brokers and Data Feeds 2 March 22nd, 2013 07:32 PM


All times are GMT -4. The time now is 11:53 PM.

Copyright © 2017 by futures io, s.a., Av Ricardo J. Alfaro, Century Tower, Panama, +507 833-9432, info@futures.io
All information is for educational use only and is not investment advice.
There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
no new posts
Page generated 2017-12-15 in 0.15 seconds with 20 queries on phoenix via your IP 54.163.210.170