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Zenfire no more?
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Zenfire no more?

  #1091 (permalink)
Elite Member
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NYSE TICK


buum08 View Post
Hi, does anyone know if Continuum (Mirus/Dorman) contains Nyse TICK ($tick)? Or if it is available as some kind of additional paid subscription?

Thank you and sorry if it is offtopic.
Martin

◦If you wish to receive index data (TICK, TRIN etc…) enable "Include index data" checkbox
List of all currently supported Indexes

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  #1092 (permalink)
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I have not yet understood which exchanges supports Continuum at no additional cost.

CME - ICE - COMEX - EUREX... ????

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  #1093 (permalink)
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merzoil View Post
I have not yet understood which exchanges supports Continuum at no additional cost.

CME - ICE - COMEX - EUREX... ????

Please take ALL of the CQG Continuum questions to the appropriate thread:

https://futures.io/brokers-data-feeds/30143-continuum-cqg.html

This thread is reserved for Zen Fire/Mirus issues only.

Mike

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  #1094 (permalink)
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khaled514 View Post
January 14, 2014
Dear Mirus Futures Customer:
As you are aware, your account was introduced to Rosenthal Collins Group ("RCG"), by Mirus Futures LLC ("Mirus"), a registered independent introducing broker which is located at 215 W. Ohio, Chicago, IL (312) 262-1227 (Contact: Eliot Wickersheimer). As an independent introducing broker Mirus cleared its accounts through several registered futures commission merchants ("FCMs"), including RCG and Dorman Trading LLC ("Dorman"). However, Mirus is now a guaranteed introducing broker of Dorman, and so must clear all of its accounts through Dorman.
Mirus plans to move your account from RCG to Dorman on or around close of business January 21, 2014. If your account moves to Dorman, then Mirus would continue to be your broker and would service your account, but your account would now be cleared by Dorman, which is located at 141 West Jackson Blvd., Chicago IL 60604, (312) 341- 7041( Contact: Daniel Dorman).
If this is acceptable to you, you do not have to do anything. Your account will move to Dorman and your account statements will be furnished by Dorman.
If you want your account to remain at RCG, transferred to another FCM, or closed, you must notify RCG (located at 216 West Jackson Blvd., Chicago IL 60606) either by email at complianceofficers@rcgdirect.com or by calling Heather Krakora at (312) 873- 0727 prior to the close of business on Tuesday January 21st. We will then assign you to an RCG broker who will service your account or, if you choose, we will move or close your account.
We invite you to call our office at (312) 795-7545 at any time with questions you may have regarding this change.
Sincerely,
RCG Compliance

Last year MIRUS was still an "independent introducing broker".

Now Mirus is a so called "guaranteed introducing broker" of Dorman.

I would very much appreciate a discussion and comments on this new situation.

What does that really mean for the business of Mirus and their customers?

What are the disadvantages and advantages for the customers of Mirus in this new situation?

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  #1095 (permalink)
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DrE6 View Post
What are the disadvantages and advantages for the customers of Mirus in this new situation?

Here is one comparison from the viewpoint of an FCM:

Vision Financial Markets - Futures, Securities & Options | Brokerage, Clearing & Technology

Mike

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  #1096 (permalink)
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FCM Account Transfer Notifications

FCM Account Transfer Notifications
January 15th, 2014 - 5:30 pm CT (6:30 pm ET)


--------------------------------------------------------------------------------

Dear Traders,

As announced last week, we have entered into an exclusive clearing relationship with Dorman Trading as a Guaranteed Introducing Broker. Mirus and Dorman will continue to provide traders with the advanced solutions and services you have come to expect.

As a Mirus account holder clearing through a different firm, you will be receiving a transfer notification in the mail over the coming days from your current FCM.

This notification will outline the following process which will transfer your current account to clear through Dorman Trading:

Letter sent from current FCM detailing pending account transfer received
by client.
Opportunity for client to cancel account transfer as outlined in the letter.
Account transferred at the close of business on Tuesday, January 21st
Ability to resume trading your Mirus account clearing through Dorman
begins on Thursday, January 23rd

As a Mirus client, we thank you for the opportunity to assist you in your trading and look forward to continuing this relationship in the future.

We have a number of solutions available for Mirus clients clearing through Dorman Trading including:

NinjaTrader on Continuum
Sierra Charts on T4
MarketDelta Trader on CQG
InsideEdge Trader on CQG or T4


You can also fill out a new application through Dorman to fund an account separately from the transfer here.

Please contact your broker here at Mirus or Mirus Support at 312.262.1288 with any questions you may have in the interim.

Sincerely,

Eliot Wickersheimer
CEO, Mirus Futures

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  #1097 (permalink)
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my 2 cents

Fast forward to the future, be it a few months or years down the road.

I envision an entirely different business model for Mirus, they will certainly lose most of their customer base over this debacle, but they have a few things going for them. Big Tick/Zenfire, if/when it gets ironed out, will be one of the few options with server side bracket and OCO order capabilities.

They also have a fair amount of goodwill by the sounds of it, but people were left with a sudden outage and few options, many of them poor options at the moment and combined with the lack of communication are left with little choice but to leave.

Mirus will reinvent itself as a feed provider/trading engine, and slowly people will come back to that.

Just a guess but I can see this playing out

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  #1098 (permalink)
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Japhro View Post

They also have a fair amount of goodwill by the sounds of it.

They stopped updating their Twitter account (https://twitter.com/MirusFutures), blog (https://www.mirusfutures.com/blog/) and seemingly disappeared from this forum when the matters were on the ZenFire fiasco issue. That in itself is poor customer care for something so critical. Total lack of leadership in a time of crisis.

Fucking up is OK, it happens. Keeping silent when shit hits the fan is not fine. That's what bothered me the most in this whole situation and it was something they could remedy: to be in touch with its customers, current ones and potential ones.

The only communication was through email and one thing changed to another almost instantly. One moment they tell you to use MirusTrader to manage your account. One moment it's supposed to be stabilized by Jan 5th, the next moment MirusTrader goes down and there is never any mention of it, nor updates. Next, they become a Guaranteed IB overnight and there is no more mention of ZenFire.

Also, some clients were forced to move their account out because Dorman only handles Canadian accounts based-off Ontario. And Mirus never offered to cover the fees for that. So much for goodwill.


Last edited by JustinIsHere; January 16th, 2014 at 09:19 AM.
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  #1099 (permalink)
TonyL
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JustinIsHere View Post
They stopped updating their Twitter account (https://twitter.com/MirusFutures), blog (https://www.mirusfutures.com/blog/) and seemingly disappeared from this forum when the matters were on the ZenFire fiasco issue. That in itself is poor customer care for something so critical. Total lack of leadership in a time of crisis.

Fucking up is OK, it happens. Keeping silent when shit hits the fan is not fine. That's what bothered me the most in this whole situation and it was something they could remedy: to be in touch with its customers, current ones and potential ones.

The only communication was through email and one thing changed to another almost instantly. One moment they tell you to use MirusTrader to manage your account. One moment it's supposed to be stabilized by Jan 5th, the next moment MirusTrader goes down and there is never any mention of it, nor updates. Next, they become a Guaranteed IB overnight and there is no more mention of ZenFire.

Also, some clients were forced to move their account out because Dorman only handles Canadian accounts based-off Ontario. And Mirus never offered to cover the fees for that. So much for goodwill.

In the not too distant past they used to call this "Loyalty". Now they call it "Greed". Some will forgive and forget. As a previous customer I would never do business with a company with such disregard towards its customer base. But there are choices. Just my 2 pennies worth.

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  #1100 (permalink)
Elite Member
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JustinIsHere View Post
They stopped updating their Twitter account (https://twitter.com/MirusFutures), blog (https://www.mirusfutures.com/blog/) and seemingly disappeared from this forum when the matters were on the ZenFire fiasco issue. That in itself is poor customer care for something so critical. Total lack of leadership in a time of crisis.

Fucking up is OK, it happens. Keeping silent when shit hits the fan is not fine. That's what bothered me the most in this whole situation and it was something they could remedy: to be in touch with its customers, current ones and potential ones.

The only communication was through email and one thing changed to another almost instantly. One moment they tell you to use MirusTrader to manage your account. One moment it's supposed to be stabilized by Jan 5th, the next moment MirusTrader goes down and there is never any mention of it, nor updates. Next, they become a Guaranteed IB overnight and there is no more mention of ZenFire.

Also, some clients were forced to move their account out because Dorman only handles Canadian accounts based-off Ontario. And Mirus never offered to cover the fees for that. So much for goodwill.

Totally agree and why I left. All emails with specific questions about my platform and or account have been ignored. They will end up being a feed provider if they are lucky. In time, some will forget or forgive others not. I moved on already.

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