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Zenfire no more?
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Zenfire no more?

  #101 (permalink)
Market Wizard
Las Vegas, NV
 
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crossover View Post
Why dont we all ask for a compensation? After all its not our fault!!! And the next time they will take better precautions following this " adventure"

Read the fine print in their disclaimers. Neither the Broker or the Platform assume any fault, obligation, or promise compensation.

Let's hope there is not a fast drain of the account closures and funds evaporation at Mirus and other Zen pushers to cause one more PFG situation.

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  #102 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
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aligator View Post
Let's hope there is not a fast drain of the account closures and funds evaporation at Mirus and other Zen pushers to cause one more PFG situation.

...Don't push it my friend...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #103 (permalink)
Elite Member
London
 
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rleplae View Post
I made a trade today, which turned out to become quite a roller-coaster

I entered my order (using chart trader)
the order was executed, but the stop loss rejected (10 points) and the profit target accepted at 13794 without decimal

While i was analysing and looking at what happened, Zenn went down,
I was left exposed in the market 10 contracts 6E long with no stop loss and no connectivity...

I called mirus, the help desk told me they were working on it
I quit/re-start ninjatrader several times
was thinking for a plan B

and finally the connection came back and i closed my position with profit
end of year

still the bug on the ATM orders is there, development looking into that

guess/hope version 19 will be there in the next couple days

It's worth noting that Mirus's web platform is still working, so should be able to manage trades from there.

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  #104 (permalink)
Rristocrat
zurich
 
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aligator View Post
Thanks,

I have ZenFire but my broker is not Mirus, it is Dorman, one of the clearing brokers used by Mirus. But I still have the same problem.

Dorman is the Daddy (FCM ) - Mirus is the (independent) introducing broker to Dorman.

But Mirus is responsible for zenfire.

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  #105 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
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Platform: Ninja
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aligator View Post
Read the fine print in their disclaimers. Neither the Broker or the Platform assume any fault, obligation, or promise compensation.

Let's hope there is not a fast drain of the account closures and funds evaporation at Mirus and other Zen pushers to cause one more PFG situation.


Shame .... here's my sim P&L for the day.
Please register on futures.io to view futures trading content such as post attachment(s), image(s), and screenshot(s).

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  #106 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
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@NinjaTrader Mr. Deux, if you would be so kind, since you are the only source of information I have to ask you, how will Mirus inform us when it's safe to use the platform for live execution again? I missed a very good day in the market today and I would like to get back to business as usual as soon as possible. Many thanks for your attention on this matter.

Kind Regards

Wolfie

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  #107 (permalink)
Elite Member
Denver, CO
 
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WolfieWolf View Post
@NinjaTrader Mr. Deux, if you would be so kind, since you are the only source of information I have to ask you, how will Mirus inform us when it's safe to use the platform for live execution again? I missed a very good day in the market today and I would like to get back to business as usual as soon as possible. Many thanks for your attention on this matter.

Kind Regards

Wolfie

I suspect that they will provide an official statement once they are confident that the connection issues are resolved. I will pass along this information once it is available to me.

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  #108 (permalink)
Elite Member
Denver, CO
 
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I did post an update on our status page here - R18 and Zen-Fire Status Update - NinjaTrader Support Forum

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  #109 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
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NinjaTrader View Post
I did post an update on our status page here - R18 and Zen-Fire Status Update - NinjaTrader Support Forum

Thank you Sir. You have gone up and above what I feel is required of the CEO of any company. Wouldn't it be more effective for Mirus to implement a mechanism of informing clients about such things? I have not received a single email from them... a simple distribution list would suffice. Here we are on a private forum discussing commercial business that is proprietary to Mirus / Zen fire. I in no way wish to come across negative but something clearly needs to be done about communication at Mirus. I appeal to you to raise this issue to the highest levels. Thank you again for your ongoing communication and support.

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  #110 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
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IT Contingency Planning


I'm being verbose today because this situation really pisses me off. Before I was a full time trader I worked in IT Infrastructure for 20 years, a good number of those years providing high availability systems for traders among others including the UK Ministry of Defense, Oxford University, Microsoft, the list goes on. As a best practice, to avoid down time, when a major upgrade was required we would implement a new system in parallel to the original working system and slowly migrate users. If we encountered an issue during the migration then only a handfull of users would be effected and easily rolled back to the original platform with minimal service interruption. Eventually all users would be migrated and after a "run-in" period the old system would be taken off-line and decommissioned. This is IT best practice especially when dealing with mission critical systems. As a result we were able to maintain our 99.95% availability Service Level Agreement to our clients / end users. Does anyone know what the SLA is for the zen-fire platform? What about availability statistics? Has anyone over there even heard of ITIL? The fault here lies squarely on the shoulders of the IT organization that planned and implemented this change. Was there any change control? Were there any fallback contingency plans? Where is the communication plan? Hell, I didn't even know there was a mandatory upgrade until I reset Ninja on Sunday evening before the open and got the popup alert. This migration is amateur at best, I have seen better migrations carried out by small IT shops run out of people's living rooms. (Not kidding). IT as a profession has a bad name because of cowboy antics like this one. As a former IT professional I am offended by the blatant disregard that Mirus has had for it's end users; the people that pay their salaries. As a former IT Director for a multi million Euro company, Head of Infrastructure for two proprietary trading houses and Managing Director of my own Technology company I have to say that if I were the Managing Director / CEO at Mirus / Zen-Fire I would be firing the Head of IT. End of rant.

Wolfie

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