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Zenfire no more?
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Zenfire no more?

  #91 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received

Hi All,

Here is an official statement from Zen-Fire:

Dear Traders,

We apologize for the technical issues many of our clients have been experiencing this morning. We are aware that a number of traders are encountering disconnects and the ZenFire technology team is working to fully resolve the issue.

The stability of your trading solution is our number one priority. As this technical issue is being addressed, we suggest our traders avoid live trading until connection stability is restored.

We greatly appreciate your patience as these items are resolved. Our traders trust in our services is paramount and we are working as quickly as possible to provide the level of responsiveness you are accustomed to.

Our support team has been receiving a number of inquiries and we apologize for any delay in a response. We are working to fully address each customer inquiry as it is received and will be responding to all in full.

Thank you again for your patience and we apologize for the interruption.

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  #92 (permalink)
Elite Member
Charlottetown, Prince Edward Island
 
Futures Experience: Advanced
Platform: Ninja
Broker/Data: Optimus - Rithmic
Favorite Futures: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 273 received

Thank you Mr. Deux. It's nice to finally get some information. Very much appreciated.

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  #93 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
Favorite Futures: NQ
 
Daytrader999's Avatar
 
Posts: 1,159 since Sep 2011
Thanks: 1,137 given, 1,565 received


Thanks for the statement @NinjaTrader, but for most of all retail traders any kind of live trading might have resulted in a kind of 'suicidal blind flying' most of the time today...so if this is meant as any 'official' comment, it's really a bit late though...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #94 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received


Daytrader999 View Post
Thanks for the statement @NinjaTrader, but for most of all retail traders any kind of live trading might have resulted in a kind of 'suicidal blind flying' most of the time today...so if this is meant as any 'official' comment, it's really a bit late though...

I understand and will not debate it. I can only provide information as it is given to me.

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  #95 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received

Hi All,

I have posted additional information on our forum:

R18 and Zen-Fire Status Update - NinjaTrader Support Forum

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  #96 (permalink)
Elite Member
Park City, Ut USA
 
Futures Experience: Advanced
Platform: NinjaTrader
Favorite Futures: CL, ZB
 
Posts: 27 since Feb 2013
Thanks: 4 given, 20 received

Cost me a nice short I had to exit on CL. Trading on IB today and I really cannot stand IB so I hope they get it back up fast.

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  #97 (permalink)
Elite Member
Birmingham, AL
 
Futures Experience: Intermediate
Platform: NinjaTrader
Favorite Futures: ES, YM, NQ
 
Posts: 34 since Apr 2012
Thanks: 17 given, 23 received


WolfieWolf View Post
With this debacle and the recent discrepancies in my account, with absolutely no communication from Mirus, I am strongly considering switching brokers. I understand that problems happen, but to leave your clients out in the cold without information is unacceptable. Can anyone recommend a better broker that supports Ninja without zen-fire?

WolfieWolf,
I'm use Optimus Futures. They support NT with Rithmic data. This morning was the first time I have ever had a problem that wasn't my own setup fault. They provided quick service and got to the root of the problem. The problem this morning was that I was missing all historical data from 0400 - 0825 CT. I called my broker (Matt), got his voice mail (it was early) and did not leave a message. Matt returned my call even though I had not left a message. He told me who to call in Optimus' tech support (John) and gave me the number.

I called John, he remotely logged on to my computer to make sure there were no problems on my end (which there were not). John then called Ninja for me to find out what the problem was (instead of telling me to call them). John called me back within 10 minutes to report on what Ninja said and what the solution was.

All this to say that I'd recommend that you talk with Matt at Optimus Futures and see what he and his team can do for you. They are responsive and give good customer service.

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  #98 (permalink)
Market Wizard
Las Vegas, NV
 
Futures Experience: Advanced
Platform: Abacus, Slide Rule, HP-65, Metastock, TOS, NT
Favorite Futures: Futures
 
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Posts: 3,424 since Aug 2010
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crossover View Post

For me its claer that the issue is made by mirus and, of course ninja will have also some angry mails about it.

I am pretty shure that next year all will be ok.

just my 2 cents

Thanks,

I have ZenFire but my broker is not Mirus, it is Dorman, one of the clearing brokers used by Mirus. But I still have the same problem.

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  #99 (permalink)
Market Wizard
Las Vegas, NV
 
Futures Experience: Advanced
Platform: Abacus, Slide Rule, HP-65, Metastock, TOS, NT
Favorite Futures: Futures
 
aligator's Avatar
 
Posts: 3,424 since Aug 2010
Thanks: 1,053 given, 5,822 received
Forum Reputation: Legendary


WolfieWolf View Post
I can confirm the same issues with the Ninjatrader update with Mirus. What's worse than the disconnects is the lack of communication on behalf of Mirus. I've been connected now for 30 minutes without a disconnect but I don't dare execute live because no one has informed us as to whether or not the issues have been resolved. Very disappointing.

Is this the end of Mirus? Hello PFG!!!

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  #100 (permalink)
Elite Member
Park City, Ut USA
 
Futures Experience: Advanced
Platform: NinjaTrader
Favorite Futures: CL, ZB
 
Posts: 27 since Feb 2013
Thanks: 4 given, 20 received


I will say by a mile I have had far less issues with Mirus than any other broker and I have used about 5 over the past 6 years. It has not been close either

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