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My Ping to a random Chicago server was 157ms.... usable for me.
speed is not my issue, however.
AJ
Nashville, Tennessee
"Life On The Edge of SR"
xiaosi
Brisbane, Queensland, Australia
Market Wizard
Experience: Advanced
Platform: JIGSAW/SIERRA CHART
Broker: MacQuarie Futures/AMP Clearing/CQG
Trading: HHI, HSI, FDAX
Posts: 502 since Feb 2012
Thanks Given: 448
Thanks Received: 535
I can't stay connected either, even after switching ISPs. My new connection is a faster 20 mb and still drops out from time to time. Sometimes it's the price feed and then sometimes it's the broker connection. AMP was useless in trying to resolve the issue, Ninjatrader were helpful and interested, even got kinetic involved...IQFEED was better in that it stayed connected but it would lag and the level II would go out of sync....
I've quit intraday trading until I can fix it.
XS
shanemcdonald28
new york
Posts: 355 since Mar 2012
Thanks Given: 665
Thanks Received: 582
I also have these problems with live amp/ cqg and demo cqg/amp on separate computer.
Direct line with DSL, I cant remember the speeds right now.
I also use multicharts on another computer with cqg and amp, and that never disconnects. If it does, it connects again immediately.
Amp support ? I dont bother.
Ninja support ? send us your log and trace files
Multicharts support is very good for me
xiaosi
Brisbane, Queensland, Australia
Market Wizard
Experience: Advanced
Platform: JIGSAW/SIERRA CHART
Broker: MacQuarie Futures/AMP Clearing/CQG
Trading: HHI, HSI, FDAX
Posts: 502 since Feb 2012
Thanks Given: 448
Thanks Received: 535
Thats interesting that MC isn't much of an issue. As i understand all price feeds go through NTs server first, that where i keep getting disconnected, according to when i do a "traceroute".
This is not true, all feeds do not go through our servers first, they connect directly to the source. For CQG, we connect directly to CQG streaming data servers but connect to NinjaTrader managed servers co-located in CQG data centers for historical data.
With respect to tderrick, his connection issue stems from the fact that he is using an iPhone through Verizon mobile carrier for his internet connection which is a less than desirable set up.
I am not aware of any such alternate connection, all CQG users through NinjaTrader are routed to the same CQG global network.
If you are having connection issue, please send email to our support attention to RayD referencing this post, I can have CQG to a traceroute to look at your connection.
