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AMP/CQG disconnects
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AMP/CQG disconnects

  #11 (permalink)
Elite Member
Nashville, Tennessee
 
Futures Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker/Data: AMP / CQG
Favorite Futures: NQ, YM and ES
 
tderrick's Avatar
 
Posts: 1,589 since Sep 2010
Thanks: 4,260 given, 2,527 received

What do you use to ping test?



dakine View Post
I am using a cable connection here locally 20m down 1m up. To Chicago 5m down 2m up. After reading the NT forums one thing concerned me.

A user there stated "AMP has $100 / month subscription available that's suppose to be a more direct route to the exchange, I have to wonder if they deliberately make a weak connection to force people into a paid connection?" Connection Problems AMP / CQG - anyone - NinjaTrader Support Forum

Has anyone contacted Amp and can confirm that they are pushing this? I have not received anything from them nor have I called, yet...



AJ
Nashville, Tennessee


"Life On The Edge of SR"
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  #12 (permalink)
~R!$K~
Volcano, HI
 
Futures Experience: None
Platform: Ninja
Broker/Data: AMP/CQG
Favorite Futures: Futura2000
 
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Posts: 187 since Dec 2009
Thanks: 379 given, 131 received


tderrick View Post
What do you use to ping test?

I used speedtest.net for up and down speeds. My windows ping to the cqg servers show 146ms, slow but data is coming across the pacific ocean...

We'll see how tomorrow goes and if I continue to disconnect I will be calling...

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  #13 (permalink)
Elite Member
Nashville, Tennessee
 
Futures Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker/Data: AMP / CQG
Favorite Futures: NQ, YM and ES
 
tderrick's Avatar
 
Posts: 1,589 since Sep 2010
Thanks: 4,260 given, 2,527 received


I am placing my connectivity problems squarely on my necessary use of a wireless connection
via iPhone / Verizon until proven other wise.

Old info is of no use.


AJ
Nashville, Tennessee


"Life On The Edge of SR"
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  #14 (permalink)
Elite Member
Nashville, Tennessee
 
Futures Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker/Data: AMP / CQG
Favorite Futures: NQ, YM and ES
 
tderrick's Avatar
 
Posts: 1,589 since Sep 2010
Thanks: 4,260 given, 2,527 received

My Ping to a random Chicago server was 157ms.... usable for me.

speed is not my issue, however.


AJ
Nashville, Tennessee


"Life On The Edge of SR"
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  #15 (permalink)
Elite Member
Brisbane, Queensland, Australia
 
Futures Experience: Advanced
Platform: NT8/JIGSAW
Broker/Data: MacQuarie Futures/AMP Clearing/CQG
Favorite Futures: ZB/FGBL/GC/CL/HG/6J/6M/6B/FDAX/NQ
 
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Posts: 481 since Feb 2012
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dakine View Post
I used speedtest.net for up and down speeds. My windows ping to the cqg servers show 146ms, slow but data is coming across the pacific ocean...

We'll see how tomorrow goes and if I continue to disconnect I will be calling...

I can't stay connected either, even after switching ISPs. My new connection is a faster 20 mb and still drops out from time to time. Sometimes it's the price feed and then sometimes it's the broker connection. AMP was useless in trying to resolve the issue, Ninjatrader were helpful and interested, even got kinetic involved...IQFEED was better in that it stayed connected but it would lag and the level II would go out of sync....

I've quit intraday trading until I can fix it.

XS

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  #16 (permalink)
Trading for Profit
new york
 
Futures Experience: Intermediate
Platform: X Trader, Sierra Charts, Multicharts
Broker/Data: AMP/TT, Vision/Rithmic, AMP/CQG
Favorite Futures: CL, NG, gold
 
Posts: 355 since Mar 2012
Thanks: 665 given, 569 received

I also have these problems with live amp/ cqg and demo cqg/amp on separate computer.

Direct line with DSL, I cant remember the speeds right now.

I also use multicharts on another computer with cqg and amp, and that never disconnects. If it does, it connects again immediately.

Amp support ? I dont bother.
Ninja support ? send us your log and trace files

Multicharts support is very good for me

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  #17 (permalink)
Elite Member
Brisbane, Queensland, Australia
 
Futures Experience: Advanced
Platform: NT8/JIGSAW
Broker/Data: MacQuarie Futures/AMP Clearing/CQG
Favorite Futures: ZB/FGBL/GC/CL/HG/6J/6M/6B/FDAX/NQ
 
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Posts: 481 since Feb 2012
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shanemcdonald28 View Post
I also have these problems with live amp/ cqg and demo cqg/amp on separate computer.

Direct line with DSL, I cant remember the speeds right now.

I also use multicharts on another computer with cqg and amp, and that never disconnects. If it does, it connects again immediately.

Amp support ? I dont bother.
Ninja support ? send us your log and trace files

Multicharts support is very good for me

Thats interesting that MC isn't much of an issue. As i understand all price feeds go through NTs server first, that where i keep getting disconnected, according to when i do a "traceroute".

XS


Last edited by xiaosi; August 6th, 2013 at 10:35 AM.
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  #18 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Thanks: 153 given, 1,888 received


xiaosi View Post
...all price feeds go through NTs server first, that where i keep getting disconnected, according to when i do a "traceroute".

XS

This is not true, all feeds do not go through our servers first, they connect directly to the source. For CQG, we connect directly to CQG streaming data servers but connect to NinjaTrader managed servers co-located in CQG data centers for historical data.

With respect to tderrick, his connection issue stems from the fact that he is using an iPhone through Verizon mobile carrier for his internet connection which is a less than desirable set up.

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  #19 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Posts: 1,257 since May 2010
Thanks: 153 given, 1,888 received


dakine View Post
I am using a cable connection here locally 20m down 1m up. To Chicago 5m down 2m up. After reading the NT forums one thing concerned me.

A user there stated "AMP has $100 / month subscription available that's suppose to be a more direct route to the exchange, I have to wonder if they deliberately make a weak connection to force people into a paid connection?" Connection Problems AMP / CQG - anyone - NinjaTrader Support Forum

Has anyone contacted Amp and can confirm that they are pushing this? I have not received anything from them nor have I called, yet...

I am not aware of any such alternate connection, all CQG users through NinjaTrader are routed to the same CQG global network.

If you are having connection issue, please send email to our support attention to RayD referencing this post, I can have CQG to a traceroute to look at your connection.

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  #20 (permalink)
Elite Member
virginia
 
Futures Experience: Intermediate
Platform: ninja
Favorite Futures: ES
 
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Posts: 5,198 since Jun 2009
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NinjaTrader View Post
I am not aware of any such alternate connection, all CQG users through NinjaTrader are routed to the same CQG global network.

If you are having connection issue, please send email to our support attention to RayD referencing this post, I can have CQG to a traceroute to look at your connection.

would it be better if he uses iphone to open a teamview/gotomeeting session to control his desktop instead?

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