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Lack of IQFeed heartbeat and best method to reset IQConnect process automatically
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Lack of IQFeed heartbeat and best method to reset IQConnect process automatically

  #1 (permalink)
Elite Member
Boston, MA
 
Futures Experience: Beginner
Platform: IB
Favorite Futures: Stocks
 
Posts: 29 since Feb 2012
Thanks: 6 given, 21 received

Lack of IQFeed heartbeat and best method to reset IQConnect process automatically

Ever since I started using IQFeed, I've noticed that the feed both crashes at random points throughout the day and stops sending a heartbeat....however, I haven't noticed any discernable pattern from these crashes.

I'm checking for a connection to the IQConnect application by resetting a volatile java boolean value each time anything is received on any of the three ports (Admin port, L1 port, and L2 port). Since I expect to get a heartbeat from both the admin port and the L1 port every sec, I wait 5 seconds to reset the process / feed if I haven't heard anything.

The odd thing is that there can be a week without any problems, and then lately it has consistent been having problems.

1) Why does the IQConnect application stop sending a heartbeat?
2) What is the best way to reset the IQConnect process?

Also, is this normal? If so, how do people rely on this feed since I'm having serious doubts in its robustness

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  #3 (permalink)
Site Administrator
Manta, Ecuador
 
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What version are you using?

I'll also shout at @Robert Carrillo for you.

Mike

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  #4 (permalink)
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Boston, MA
 
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Posts: 29 since Feb 2012
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My IQFeed version

5.0.0.14

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  #5 (permalink)
 Vendor: www.iqfeed.net 
Omaha NE
 
Futures Experience: Intermediate
Platform: IQFeed compatible
Favorite Futures: ES
 
Robert Carrillo's Avatar
 
Posts: 271 since Jun 2012
Thanks: 234 given, 374 received

Hi dcooke888,

Sorry you're having an issue. We haven't had any reports of connectivity problems. The first step is to visit with Support. You can reach them from 6:30am-6:00pm CST at 800-779-7299 or via Live Tech Support Chat at Welcome to DTN IQFeed! - Fast, Reliable, Affordable. Market Data and API's.. Email Support is available 24 hrs/day M-F at support@iqfeed.net.

If you are a developer, contact Support by email, Live Chat (after logging in at www.iqfeed.net/dev) or via the developer forum: DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums.

Let me know if there is anything else I can do to help.

Robert


Last edited by Big Mike; February 28th, 2014 at 10:09 PM. Reason: email address per request
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  #6 (permalink)
 Vendor: www.iqfeed.net 
Omaha NE
 
Futures Experience: Intermediate
Platform: IQFeed compatible
Favorite Futures: ES
 
Robert Carrillo's Avatar
 
Posts: 271 since Jun 2012
Thanks: 234 given, 374 received

Since you posted here, I'm wondering what you found after contacting Support.

Robert

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