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DTN IQFeed's Dave Forss (Business Development Manager) - Ask Me Anything (AMA)
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DTN IQFeed's Dave Forss (Business Development Manager) - Ask Me Anything (AMA)

  #141 (permalink)
 Vendor: www.iqfeed.net 
Omaha NE
 
Futures Experience: Intermediate
Platform: IQFeed compatible
Favorite Futures: ES
 
Robert Carrillo's Avatar
 
Posts: 271 since Jun 2012
Thanks: 234 given, 374 received


Robert Carrillo View Post
Hi bluecrow,

I can forward your question and screenshots to IQFeed Support and act as an intermediary, but it would be more efficient if you will email support@iqfeed.net right now. Curtis is working support until midnight and he's very familiar with NT. You should have a reply within the hour and hopefully resolution soon after.

Robert

Hi @bluecrow,

Wondering if you contacted Support about this and the results of the visit.

Thanks.

Robert

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  #142 (permalink)
Trading for Fun
london
 
Futures Experience: None
Platform: various
Favorite Futures: Glockenspiel
 
Posts: 166 since Jan 2012
Thanks: 43 given, 156 received

Robert - What's the point of your On-Line chat function on the IQ Web site? EVERY TIME I go online to get a question answered as to erroneous IQ data, I wait for a few mins, then get some automated message telling me to email the question.

Not only is this frustrating, but it's wasting my time. If e-mail is your policy, then just tell people to email, not hang round waiting for someone to answer.

You should disable this pointless feature.

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  #143 (permalink)
 Vendor: www.iqfeed.net 
Omaha NE
 
Futures Experience: Intermediate
Platform: IQFeed compatible
Favorite Futures: ES
 
Robert Carrillo's Avatar
 
Posts: 271 since Jun 2012
Thanks: 234 given, 374 received



TheDude View Post
Robert - What's the point of your On-Line chat function on the IQ Web site? EVERY TIME I go online to get a question answered as to erroneous IQ data, I wait for a few mins, then get some automated message telling me to email the question.

Not only is this frustrating, but it's wasting my time. If e-mail is your policy, then just tell people to email, not hang round waiting for someone to answer.

You should disable this pointless feature.

Hi TheDude,

The email option is sort of like an answering machine. If all operators are on other chats and not able to accept the chat it will give this option to send an email. It is not uncommon for a support rep to have multiple chats going simultaneously, and the email option is provided only when another chat would be at the expense of quality.

Robert

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  #144 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,040 since Sep 2010
Thanks: 1,912 given, 2,750 received
Forum Reputation: Legendary


Robert Carrillo View Post
Hi TheDude,

The email option is sort of like an answering machine. If all operators are on other chats and not able to accept the chat it will give this option to send an email. It is not uncommon for a support rep to have multiple chats going simultaneously, and the email option is provided only when another chat would be at the expense of quality.

Robert

Most people would politely drop you an email or PM you to address such a concern. Your team at DTN has been super fast in responding to our customers who use DTN.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.

Last edited by mattz; September 16th, 2013 at 11:01 PM.
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  #145 (permalink)
Elite Member
Boston, MA
 
Futures Experience: Intermediate
Platform: NT & SC
Broker/Data: DDT and SC/CQG
Favorite Futures: NQ, ES, YM
 
bluecrow's Avatar
 
Posts: 42 since Apr 2013
Thanks: 163 given, 44 received


Robert Carrillo View Post
Hi @bluecrow,

Wondering if you contacted Support about this and the results of the visit.

Thanks.

Robert

The issue is resolved. It had nothing to do with IQfeed nor Ninjatrader. It was actually my internet connection at the time I was adding the data to my system!

THANKS so much for your help!

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  #146 (permalink)
in a meditative state...
Portugal
 
Futures Experience: Advanced
Platform: Multicharts, Jigsaw
Broker/Data: Stage5, OEC
Favorite Futures: Treasuries
 
arnie's Avatar
 
Posts: 801 since May 2010
Thanks: 709 given, 976 received

Probably a dumb question but...

Is there a symbol for pit session only for the ES, NQ, YM and so forth... (?)
I want to be able to download daily data based on the pit session only directly from your servers.

Regards


By the way, you really should update your symbol page because I'm always lost in there when searching for a symbol

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #147 (permalink)
 Vendor: www.iqfeed.net 
Omaha NE
 
Futures Experience: Intermediate
Platform: IQFeed compatible
Favorite Futures: ES
 
Robert Carrillo's Avatar
 
Posts: 271 since Jun 2012
Thanks: 234 given, 374 received


arnie View Post
Probably a dumb question but...

Is there a symbol for pit session only for the ES, NQ, YM and so forth... (?)
I want to be able to download daily data based on the pit session only directly from your servers.

Regards


By the way, you really should update your symbol page because I'm always lost in there when searching for a symbol

Hi arnie,

There is no symbol specifier for minis traded during certain times of the day. The only option I'm aware of is to set session hours in your software to match the pit. Developers can query those symbols for specific hours as well, but using the normal symbol formats. Let me know if I'm not understanding your question.

Comment on symbol page noted and appreciated.


Thanks.

Robert

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  #148 (permalink)
Elite Member
Boston, MA
 
Futures Experience: Intermediate
Platform: NT & SC
Broker/Data: DDT and SC/CQG
Favorite Futures: NQ, ES, YM
 
bluecrow's Avatar
 
Posts: 42 since Apr 2013
Thanks: 163 given, 44 received

IQFeed Time Servers

Hi Robert:

I've noticed that the time stamps on my datafeed do not match my PC clock - off by a 5-7 seconds. I was wondering what time servers IQfeed uses to synchronize time? For example, I use the following servers to ensure my PC clock is synced with:

server us.ntp.f-box.org
server ntp-badger.dyndns.info
server time.slackadelic.com
server clock01.chil01.burst.net
server clock02.chil01.burst.net
server c.time.steadfast.net
server ntp2.jentfoo.com

How I do this is explained here.

If I know what time servers you use, I should be able to sync my PC clock with your datafeed time stamps (right?)

Thanks!
Joe

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The following user says Thank You to bluecrow for this post:
 
  #149 (permalink)
 Vendor: www.iqfeed.net 
Omaha NE
 
Futures Experience: Intermediate
Platform: IQFeed compatible
Favorite Futures: ES
 
Robert Carrillo's Avatar
 
Posts: 271 since Jun 2012
Thanks: 234 given, 374 received


bluecrow View Post
Hi Robert:

I've noticed that the time stamps on my datafeed do not match my PC clock - off by a 5-7 seconds. I was wondering what time servers IQfeed uses to synchronize time? For example, I use the following servers to ensure my PC clock is synced with:

server us.ntp.f-box.org
server ntp-badger.dyndns.info
server time.slackadelic.com
server clock01.chil01.burst.net
server clock02.chil01.burst.net
server c.time.steadfast.net
server ntp2.jentfoo.com

How I do this is explained here.

If I know what time servers you use, I should be able to sync my PC clock with your datafeed time stamps (right?)

Thanks!
Joe

Hi Joe,

Are you referring to your trade time stamps? Those are exchange time stamps, not ours.

Thanks.

Robert

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The following 2 users say Thank You to Robert Carrillo for this post:
 
  #150 (permalink)
 Vendor: www.iqfeed.net 
Omaha NE
 
Futures Experience: Intermediate
Platform: IQFeed compatible
Favorite Futures: ES
 
Robert Carrillo's Avatar
 
Posts: 271 since Jun 2012
Thanks: 234 given, 374 received


You can use this link National Institute of Standards and Technology Page Not Found as a reference for what we use as server time. However, due to the shutdown, the site is down.

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