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DTN IQFeed's Dave Forss (Business Development Manager) - Ask Me Anything (AMA)


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DTN IQFeed's Dave Forss (Business Development Manager) - Ask Me Anything (AMA)

  #141 (permalink)
 
Robert Carrillo's Avatar
 Robert Carrillo 
Omaha NE
 
Experience: Intermediate
Platform: IQFeed compatible
Trading: ES
Posts: 271 since Jun 2012
Thanks Given: 234
Thanks Received: 376


Robert Carrillo View Post
Hi bluecrow,

I can forward your question and screenshots to IQFeed Support and act as an intermediary, but it would be more efficient if you will email [email protected] right now. Curtis is working support until midnight and he's very familiar with NT. You should have a reply within the hour and hopefully resolution soon after.

Robert

Hi @bluecrow,

Wondering if you contacted Support about this and the results of the visit.

Thanks.

Robert

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  #142 (permalink)
TheDude
london
 
Posts: 165 since Jan 2012
Thanks Given: 43
Thanks Received: 162

Robert - What's the point of your On-Line chat function on the IQ Web site? EVERY TIME I go online to get a question answered as to erroneous IQ data, I wait for a few mins, then get some automated message telling me to email the question.

Not only is this frustrating, but it's wasting my time. If e-mail is your policy, then just tell people to email, not hang round waiting for someone to answer.

You should disable this pointless feature.

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  #143 (permalink)
 
Robert Carrillo's Avatar
 Robert Carrillo 
Omaha NE
 
Experience: Intermediate
Platform: IQFeed compatible
Trading: ES
Posts: 271 since Jun 2012
Thanks Given: 234
Thanks Received: 376



TheDude View Post
Robert - What's the point of your On-Line chat function on the IQ Web site? EVERY TIME I go online to get a question answered as to erroneous IQ data, I wait for a few mins, then get some automated message telling me to email the question.

Not only is this frustrating, but it's wasting my time. If e-mail is your policy, then just tell people to email, not hang round waiting for someone to answer.

You should disable this pointless feature.

Hi TheDude,

The email option is sort of like an answering machine. If all operators are on other chats and not able to accept the chat it will give this option to send an email. It is not uncommon for a support rep to have multiple chats going simultaneously, and the email option is provided only when another chat would be at the expense of quality.

Robert

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  #144 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
Thanks Given: 2,440
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Robert Carrillo View Post
Hi TheDude,

The email option is sort of like an answering machine. If all operators are on other chats and not able to accept the chat it will give this option to send an email. It is not uncommon for a support rep to have multiple chats going simultaneously, and the email option is provided only when another chat would be at the expense of quality.

Robert

Most people would politely drop you an email or PM you to address such a concern. Your team at DTN has been super fast in responding to our customers who use DTN.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #145 (permalink)
 
bluecrow's Avatar
 bluecrow 
Boston, MA
 
Experience: Intermediate
Platform: NT & SC
Broker: DDT and SC/CQG
Trading: NQ, ES, YM
Posts: 42 since Apr 2013
Thanks Given: 163
Thanks Received: 44


Robert Carrillo View Post
Hi @bluecrow,

Wondering if you contacted Support about this and the results of the visit.

Thanks.

Robert

The issue is resolved. It had nothing to do with IQfeed nor Ninjatrader. It was actually my internet connection at the time I was adding the data to my system!

THANKS so much for your help!

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  #146 (permalink)
 
arnie's Avatar
 arnie 
Europe
 
Experience: Advanced
Platform: Jigsaw
Broker: Tradovate
Trading: Equities
Posts: 826 since May 2010
Thanks Given: 763
Thanks Received: 1,048

Probably a dumb question but...

Is there a symbol for pit session only for the ES, NQ, YM and so forth... (?)
I want to be able to download daily data based on the pit session only directly from your servers.

Regards


By the way, you really should update your symbol page because I'm always lost in there when searching for a symbol

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #147 (permalink)
 
Robert Carrillo's Avatar
 Robert Carrillo 
Omaha NE
 
Experience: Intermediate
Platform: IQFeed compatible
Trading: ES
Posts: 271 since Jun 2012
Thanks Given: 234
Thanks Received: 376


arnie View Post
Probably a dumb question but...

Is there a symbol for pit session only for the ES, NQ, YM and so forth... (?)
I want to be able to download daily data based on the pit session only directly from your servers.

Regards


By the way, you really should update your symbol page because I'm always lost in there when searching for a symbol

Hi arnie,

There is no symbol specifier for minis traded during certain times of the day. The only option I'm aware of is to set session hours in your software to match the pit. Developers can query those symbols for specific hours as well, but using the normal symbol formats. Let me know if I'm not understanding your question.

Comment on symbol page noted and appreciated.


Thanks.

Robert

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  #148 (permalink)
 
bluecrow's Avatar
 bluecrow 
Boston, MA
 
Experience: Intermediate
Platform: NT & SC
Broker: DDT and SC/CQG
Trading: NQ, ES, YM
Posts: 42 since Apr 2013
Thanks Given: 163
Thanks Received: 44

Hi Robert:

I've noticed that the time stamps on my datafeed do not match my PC clock - off by a 5-7 seconds. I was wondering what time servers IQfeed uses to synchronize time? For example, I use the following servers to ensure my PC clock is synced with:

server us.ntp.f-box.org
server ntp-badger.dyndns.info
server time.slackadelic.com
server clock01.chil01.burst.net
server clock02.chil01.burst.net
server c.time.steadfast.net
server ntp2.jentfoo.com

How I do this is explained here.

If I know what time servers you use, I should be able to sync my PC clock with your datafeed time stamps (right?)

Thanks!
Joe

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  #149 (permalink)
 
Robert Carrillo's Avatar
 Robert Carrillo 
Omaha NE
 
Experience: Intermediate
Platform: IQFeed compatible
Trading: ES
Posts: 271 since Jun 2012
Thanks Given: 234
Thanks Received: 376


bluecrow View Post
Hi Robert:

I've noticed that the time stamps on my datafeed do not match my PC clock - off by a 5-7 seconds. I was wondering what time servers IQfeed uses to synchronize time? For example, I use the following servers to ensure my PC clock is synced with:

server us.ntp.f-box.org
server ntp-badger.dyndns.info
server time.slackadelic.com
server clock01.chil01.burst.net
server clock02.chil01.burst.net
server c.time.steadfast.net
server ntp2.jentfoo.com

How I do this is explained here.

If I know what time servers you use, I should be able to sync my PC clock with your datafeed time stamps (right?)

Thanks!
Joe

Hi Joe,

Are you referring to your trade time stamps? Those are exchange time stamps, not ours.

Thanks.

Robert

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  #150 (permalink)
 
Robert Carrillo's Avatar
 Robert Carrillo 
Omaha NE
 
Experience: Intermediate
Platform: IQFeed compatible
Trading: ES
Posts: 271 since Jun 2012
Thanks Given: 234
Thanks Received: 376


You can use this link National Institute of Standards and Technology Page Not Found as a reference for what we use as server time. However, due to the shutdown, the site is down.

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