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Optimus and Vision Financial
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Optimus and Vision Financial

  #11 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,042 since Sep 2010
Thanks: 1,912 given, 2,750 received
Forum Reputation: Legendary


nicbizz View Post
Thanks for all the information!

Judging from the other threads, it seems that many here have a positive experience with Optimus, especially with regard to their customer support. I was actually quite keen on them too, given all the glowing reviews I've read so far.

So it was quite a bit of a surprise when I wrote an email to both Vision and Optimus requesting for more information, and only Vision bothered to reply. I have not heard anytime back from Optimus over the past 2-3 days despite sending a follow-up email, while Vision has been in constant contact since.

Not quite sure why my experience differed so drastically from others, but it is what it is. I'll definitely be going with Vision.

-Nick

At the very least, because my reputation is import to me on futures.io (formerly BMT)....Could you please acknowledge that you did receive answers from Optimus.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.

Last edited by mattz; January 10th, 2013 at 08:16 PM.
 
  #12 (permalink)
Elite Member
Russia, St.Petersburg
 
Futures Experience: Advanced
Platform: Sierra Chart
Broker/Data: AMP/Rithmic
Favorite Futures: Futures
 
Jonson's Avatar
 
Posts: 242 since Jan 2011
Thanks: 210 given, 108 received

I tried 3 times to get a demo to Ninja trader from Optimus, no one answered
strange ...

* If investing gets too difficult for a seventh grader to understand, the system is needlessly complex
* Markets produce an enormous volume of information, much of which is redundant
* In every game and con there's always an opponent, and there's always a victim. The trick is to know when you're the latter, so you can become the former
 
  #13 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,042 since Sep 2010
Thanks: 1,912 given, 2,750 received
Forum Reputation: Legendary



Jonson View Post
I tried 3 times to get a demo to Ninja trader from Optimus, no one answered
strange ...

I am not sure what you mean by "no one answered"
We have an automated process where you get it automatically upon filling out the NinjaTader form.
We do have spam filters in place against bogus emails, names and phones.
As a side note, filling out the form 3 times again and again does not expedite the process.

Please PM me with the email you used, and I will check as for the reason.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.

Last edited by mattz; January 12th, 2013 at 01:01 PM.
 
  #14 (permalink)
Go Bears!
Bay Area, CA - US
 
Futures Experience: Beginner
Platform: TOS, TS & MC
Broker/Data: TDA & TS
Favorite Futures: Stock, Options and now Futures (ES)
 
TonyB's Avatar
 
Posts: 514 since Dec 2010
Thanks: 227 given, 134 received

If I had to choose only one thing that set Optimus and Matt apart from other brokers I've dealt with it would be responsiveness, and not the lack of.

He's returned calls and emails well after midnight his time (ET), 9 PM for me. I've never been so impressed. When I had questions about the data feed, he pulled-in a contact from that provider into our email discussion, and we had resolution.

I felt compelled to interject here as my experiences, and I believe most, is one complete appreciation for the level of support provided.

The following user says Thank You to TonyB for this post:
 
  #15 (permalink)
Elite Member
shevlin,mn USA
 
Futures Experience: Advanced
Platform: ninjatreader
Favorite Futures: HE
 
Posts: 5 since Oct 2012
Thanks: 11 given, 3 received

Optimus

been dealing with problem with and do not get replys to my e-mails
been good in past, don't know what problem is unable to trade as don't trust platform till i get results of problem.
been in touch since early yesterday and problem not resolved and will not return calls.
been trading since 1999 and have never had broker problem like this.

 
  #16 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,042 since Sep 2010
Thanks: 1,912 given, 2,750 received
Forum Reputation: Legendary


tradboiler View Post
been dealing with problem with and do not get replys to my e-mails
been good in past, don't know what problem is unable to trade as don't trust platform till i get results of problem.
been in touch since early yesterday and problem not resolved and will not return calls.
been trading since 1999 and have never had broker problem like this.

I replied to all your emails yesterday, and I am trying to call you back now and your phone does not go through.
Further, I have received an email from you that you spoke to our trade desk and all has been resolved.
I am still trying to call you back and no one answers...the line cuts off periodically.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.

Last edited by mattz; May 14th, 2013 at 01:46 PM.
 
  #17 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,042 since Sep 2010
Thanks: 1,912 given, 2,750 received
Forum Reputation: Legendary


liquidcci View Post
Seems there are a few trolls on this thread. I have never had a problem getting calls and emails returned from Optimus. Matt has even responded to my emails on the weekends.

This guy has an issue UNRELATED to me at all. This is a platform functionality and I tried to explain that.
I am trying to call him back now and it does not go through.
If his platform is on the same internet connectivity then he would have many issues.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
 
  #18 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,237 since Jun 2009
Thanks: 29,350 given, 83,153 received


liquidcci View Post
Seems there are a few trolls on this thread. I have never had a problem getting calls and emails returned from Optimus. Matt has even responded to my emails on the weekends.

Please avoid jumping to such conclusions and causing flame wars like on other forums.

People do have email problems without being trolls. Let me handle moderating the forum.

Mike

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  #19 (permalink)
Elite Member
Austin, TX
 
Futures Experience: Master
Platform: ninjatrader, r-trader
Favorite Futures: CL, NG, TF, NQ, YM, GC, ES
 
liquidcci's Avatar
 
Posts: 862 since Jun 2011
Thanks: 609 given, 1,051 received


Big Mike View Post
Please avoid jumping to such conclusions and causing flame wars like on other forums.

People do have email problems without being trolls. Let me handle moderating the forum.

Mike

Sorry @Big Mike not trying to stir up trouble. Intent was not to start a flame war. Look like a troll to me but you are right I jumped to conclusions. Will go back to my cave.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
 
  #20 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,042 since Sep 2010
Thanks: 1,912 given, 2,750 received
Forum Reputation: Legendary



liquidcci View Post
Sorry @Big Mike not trying to stir up trouble. Intent was not to start a flame war. Look like a troll to me but you are right I jumped to conclusions. Will go back to my cave.

I appreciate your help on this @liquidcci although not a troll..I cant work harder than I already am.
I try to help and call back but at times people cling to issues that is really nothing to do with me.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
The following 2 users say Thank You to mattz for this post:

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