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NT Zenfire FDAX data interruptions
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NT Zenfire FDAX data interruptions

  #1 (permalink)
Elite Member
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NT Zenfire FDAX data interruptions

Hi,

I have an account with Mirus/NT and Zenfire data.

End of November I applied a new modem-router first with 6k MB rate.
From 1 Dec my data rate was increased to 16k MB. Then, I observed short data interruptions. With the 6k MB rate
there were no interruptions (but it was only for a short time on 6k).

Today I had no interruptions between 5am till 12.30am NYT (7.5 hours); then 11 interruptions during 12:30am-1:40pm (which is now). (There are no internet interruptions only Zenfire data interruptions!)

NT/Zenfire/Mirus told me that this can happen because of firewalls of modem/Windows7/Avira Antivirus and the antivirus program. Hence, I should switch off all of them and only trade (and not surf the internet).
But this is quite dangerous, isn't it?

But why are there no interruptions for several hours and then in the (NY) afternoon there are several ones!
Is it a problem of my new modem with the higher rate? What are your experiences?

Thank you!

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  #2 (permalink)
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  #3 (permalink)
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andorre View Post
NT/Zenfire/Mirus told me that this can happen because of firewalls of modem/Windows7/Avira Antivirus and the antivirus program. Hence, I should switch off all of them and only trade (and not surf the internet).
But this is quite dangerous, isn't it?

But why are there no interruptions for several hours and then in the (NY) afternoon there are several ones!
Is it a problem of my new modem with the higher rate? What are your experiences?

Well, this sounds a bit strange and maybe not so easy to answer.

I'm using a similar configuration (Mirus / Zen-Fire / Windows 7, Avira) and don't experience any interruptions at all with Zen-Fire.
But since I don't trade the FDAX or any other EUREX instrument, this could be either an EUREX datafeed issue as well as something wrong with your modem / internet configuration.

Of course Mirus or any other broker will tell you that ANY Firewall / Anti-Virus program may affect your datafeed connection and / or performance because there are too many parameters of your individual configuration which may have some (negative) effects on your connection.

And as mentioned before, I didn't experience any problems on index futures, currencies and commodities so far, but I don't trade any EUREX instruments...

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  #4 (permalink)
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Since Tuesday I have connection issues with ZenFire, too.

I had no issues before and did not change my configuration.


Tuesday between 7pm and 10pm CET 23 times "Connection Lost"

Wednesday 4.20pm until 9.30pm CET 39 times "Connection Lost"

Today I had no problems until 6.50pm CET. Since then 11 interruptions.


I have no internet interruptions, too. Only ZenFire interruptions...

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  #5 (permalink)
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Daytrader999 View Post
Well, this sounds a bit strange and maybe not so easy to answer.

I'm using a similar configuration (Mirus / Zen-Fire / Windows 7, Avira) and don't experience any interruptions at all with Zen-Fire.
But since I don't trade the FDAX or any other EUREX instrument, this could be either an EUREX datafeed issue as well as something wrong with your modem / internet configuration.

Of course Mirus or any other broker will tell you that ANY Firewall / Anti-Virus program may affect your datafeed connection and / or performance because there are too many parameters of your individual configuration which may have some (negative) effects on your connection.

And as mentioned before, I didn't experience any problems on index futures, currencies and commodities so far, but I don't trade any EUREX instruments...

It's not an EUREX problem. In my logfile I see for example

12.12.2012 16:47:59|1|2|Live Account: Primary connection=Connected, Price feed=ConnectionLost
12.12.2012 16:48:13|1|2|Live Account: Primary connection=Connected, Price feed=Connected

Hence, it is a complete interruption!

I have also a GC 02-13 chart with the same interruption.

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  #6 (permalink)
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TempletonPeck View Post
Since Tuesday I have connection issues with ZenFire, too.

I had no issues before and did not change my configuration.


Tuesday between 7pm and 10pm CET 23 times "Connection Lost"

Wednesday 4.20pm until 9.30pm CET 39 times "Connection Lost"

Today I had no problems until 6.50pm CET. Since then 11 interruptions.


I have no internet interruptions, too. Only ZenFire interruptions...

My first interruption on Wednesday was:

12.12.2012 16:47:59|1|2|Live Account: Primary connection=Connected, Price feed=ConnectionLost
12.12.2012 16:48:13|1|2|Live Account: Primary connection=Connected, Price feed=Connected

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  #7 (permalink)
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andorre View Post
12.12.2012 16:47:59|1|2|Live Account: Primary connection=Connected, Price feed=ConnectionLost
12.12.2012 16:48:13|1|2|Live Account: Primary connection=Connected, Price feed=Connected

Hence, it is a complete interruption!

I have also a GC 02-13 chart with the same interruption.

Ok., you didn't mention the interruption on GC datafeed before...
Since I was not connected to Zen-Fire at that time, I don't know whether or not this has been a general issue.

I know that Rithmic / Zen-Fire work on some infrastructural changes / enhancements, but these measures should only affect SIM trading, not Live trading.

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  #8 (permalink)
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Wednesday afternoon again:

8 interruptions in the last 20 minutes!!

First, one notices that there are no limit number changes, then about 10 seconds later the orange color with the log file message

09.01.2013 17:21:48 Connection Live Account: Primary connection=Connected, Price feed=ConnectionLost

And the reconnection

09.01.2013 17:22:14 Connection Live Account: Primary connection=Connected, Price feed=Connected


In the CET evening there are quite often interruptions as well!!

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  #9 (permalink)
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Same here

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  #10 (permalink)
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I also have some VPS customers who had the same problems.
And their VPS is few routers and less than 1ms from ZenFire servers, and we had no network problems on our side, so their is clearly something wrong on ZF side!!!

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