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NT Zenfire FDAX data interruptions


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NT Zenfire FDAX data interruptions

  #81 (permalink)
 GFIs1 
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Koepisch View Post
You should have at least a backup connection, if you are an serious trader...

To use a secure backup line it is suggested to have a line that has NOTHING to do with the MAIN fixed line installed.
If that line is diconnected near your house - the other fixed backup line might be touched as well.
Therefore I am using a simple USB mobile stick which connects the computer over mobile network. Of course
it is not that fast but to move a SL or to quickly close a trade it is VERY helpful and much easier than to call
the broker over the phone to give some instruction to manage the account.
Just my 2 cents.

GFIs1

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  #82 (permalink)
 Futuretrader2 
Bremen / Germany
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Hi Gang,
Having the same mentioned issues with ISP Deutsche Telekom I have just talked with their Hotline :

"... nothing known of any General issues with US Connections... that should be a single case... we can not help you ! "
Grrrr... unbelievable !

Any Solutions ?
Changing ISP is not a common way for me yet.

PS. Maybe we should all put in here our DTAG Hotline ticket #'s that anyone could referring to ?

Thanks and Greeting from Germany
Mike (not the Big one...)
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  #83 (permalink)
 
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 TempletonPeck 
Germany
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GFIs1 View Post
To use a secure backup line it is suggested to have a line that has NOTHING to do with the MAIN fixed line installed.
If that line is diconnected near your house - the other fixed backup line might be touched as well.
Therefore I am using a simple USB mobile stick which connects the computer over mobile network. Of course
it is not that fast but to move a SL or to quickly close a trade it is VERY helpful and much easier than to call
the broker over the phone to give some instruction to manage the account.
Just my 2 cents.

GFIs1

Until now I used my mobile phone for emergencies. I used it as "mobile hotspot" and created a connection to my notebook with NT.

But this is only for emergencies. Not to use it for trading the whole day. The issues with DTAG occur since 5-6 weeks.

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  #84 (permalink)
 
TempletonPeck's Avatar
 TempletonPeck 
Germany
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Futuretrader2 View Post
Hi Gang,
Having the same mentioned issues with ISP Deutsche Telekom I have just talked with their Hotline :

"... nothing known of any General issues with US Connections... that should be a single case... we can not help you ! "
Grrrr... unbelievable !

Any Solutions ?
Changing ISP is not a common way for me yet.

PS. Maybe we should all put in here our DTAG Hotline ticket #'s that anyone could referring to ?

Don´t tell them you have general issues to US connections, be more precise.

The problems only occur for connections which are routed over specific Telekom servers. (I think 80.156.161.46 causes issues/ packet losses).

Put a link to the relating thread in the telekom forum in your trouble report.

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  #85 (permalink)
 andorre 
Cologne/Germany
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andorre View Post
I looked through my log files with an interesting result:

On Saturday, Dec 1 2012, my internet was advanced from 6 to 16M.
On Monday, Dec 3, 21:50 CET, there was the first outage.
On Tuesday, Dec 4, a lot of outages followed (see below).

Before with the 6M-internet connection I don't see any outages.

When do you find your first outage message like

03.12.2012 21:50:22|1|2|Live Account: Primary connection=Connected, Price feed=ConnectionLost
03.12.2012 21:50:48|1|2|Live Account: Primary connection=Connected, Price feed=Connected

04.12.2012 16:41:01|1|2|Live Account: Primary connection=Connected, Price feed=ConnectionLost
04.12.2012 16:41:12|1|2|Live Account: Primary connection=Connected, Price feed=Connected

Please report!
Thanks.

It is thinkable that DT (or another company) made some (hard-/software?) changes coming into action by 1 December 2012 because my problems started on the following Monday, Dec 3. Maybe this can help DT to solve this problem. What did they change at that Dec 1?

Or can someone report an outage in November?

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  #86 (permalink)
 
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 Balanar 
Germany
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TempletonPeck View Post
Don´t tell them you have general issues to US connections, be more precise.

The problems only occur for connections which are routed over specific Telekom servers. (I think 80.156.161.46 causes issues/ packet losses).

Put a link to the relating thread in the telekom forum in your trouble report.

Already done. Still waiting for response.

I let you know.

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  #87 (permalink)
 
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 Fat Tails 
Berlin, Europe
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Balanar View Post
Already done. Still waiting for response.

I let you know.

Could someone please give me a link to the forum of Deutsche Telekom, where the matter is discussed?

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  #88 (permalink)
 
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 Renkotrader 
Frankfurt, Hessen, Germany
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Hi Fat Tails!

Here is the URL:
Unannehmbare ping Zeiten - Internet Performance - Forum Service

Best regards,
Renkotrader

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  #89 (permalink)
 
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 puma 
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we should flood them with tickets:

Please consider posting your connections issues here:

Hilfe & Service: Störungsmeldung online

This is the text I used:

Wir haben tägliche Verbindungsabbrüche zu Servern in Chicago. Regelmäßig in den Abendstunden. Paketverluste. Betrifft: traceroute ritpz02502.02.rithmic.com, tracert 64.202.118.181 Viele Kunden berichten über dieses Problem hier: Continued connection problems Zenfire Germany Telekom Rithmic - [AUTOLINK]NinjaTrader[/AUTOLINK] Support Forum

-----------

Oder macht Vorschläge für besseren Text.

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  #90 (permalink)
 andorre 
Cologne/Germany
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Outages start again (now 14:23):

13:45, 14:05, 14:08, 14:14

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Last Updated on October 9, 2013


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