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NT Zenfire FDAX data interruptions
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NT Zenfire FDAX data interruptions

  #41 (permalink)
Just a boy
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sam028 View Post
I have a demo ZenFire account running from one of my VPS in New-York, no disconnection so far.
I'm not speaking/reading German, so I was unable to understand 100% of what was in the Deutsche Telekom thread, but do we know exactly where the problem is, which router(s) ?

If we know exactly where's the could, I could maybe help.
I've got a bunch of servers in Chicago, New-Jersey and Paris. If the communication between these unlucky German users and my servers is okay, it might be possible to:
- create a VPN between German PC and one of these servers, or
- create a tunnel between German's workstation and one of these servers, with port-forwarding to ZenFire servers.
That will create a latency overhead, and it can be a bit tricky to configure on my the server's side, but it should work...

Interesting ... it may not just be Germany, I see @cunparis (who is an occasional member here) is complaining on his blog (Trade With The Flow) about ZF disconnections in Paris.

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  #42 (permalink)
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Maybe you check it between 1 p.m. and 6 p.m germany time zone. (13 Uhr bis 18 Uhr)

As I read in the telekom thread it starts around 12 o'clock every day.

I can confirm that, too.

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  #43 (permalink)
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sam028 View Post
I have a demo ZenFire account running from one of my VPS in New-York, no disconnection so far.
I'm not speaking/reading German, so I was unable to understand 100% of what was in the Deutsche Telekom thread, but do we know exactly where the problem is, which router(s) ?

If we know exactly where's the could, I could maybe help.
I've got a bunch of servers in Chicago, New-Jersey and Paris. If the communication between these unlucky German users and my servers is okay, it might be possible to:
- create a VPN between German PC and one of these servers, or
- create a tunnel between German's workstation and one of these servers, with port-forwarding to ZenFire servers.
That will create a latency overhead, and it can be a bit tricky to configure on my the server's side, but it should work...

I think we know where the problems occur.

Itīs always on Hop5 to 80.156.161.46 and 80.157.128.230.

Even now in the morning there are huge variabilities in the ping times and packet losses:

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In the afternoon/ evening it gets worse, up to 75% packet losses at the mentionend servers/routers.

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  #44 (permalink)
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Daytrader999 View Post
@sam028:

That looks like a quite big challenge to me...

I'm running NT with Zen-Fire for about 1 hour now from my trading computer at home here in Germany and there have been no outages at all so far...

Do you have DTAG as your ISP?

Could you perhaps do a tracert to Zenfire/Rithmic Servers (eg: ritpz02516.rithmic.com or ritpz02506.rithmic.com) and check if you get routed over 80.156.161.46 or 80.157.128.230? Perhaps your connection takes a different route.

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  #45 (permalink)
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TempletonPeck View Post
Do you have DTAG as your ISP?

Could you perhaps do a tracert to Zenfire/Rithmic Servers (eg: ritpz02516.rithmic.com or ritpz02506.rithmic.com) and check if you get routed over 80.156.161.46 or 80.157.128.230? Perhaps your connection takes a different route.

@TempletonPeck:

My ISP is DTAG.

Since I'm at work in my office at the moment and have no access to my trading computer at home, I can check the route at the earliest in the evening.

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  #46 (permalink)
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TempletonPeck View Post
Do you have DTAG as your ISP?

Could you perhaps do a tracert to Zenfire/Rithmic Servers (eg: ritpz02516.rithmic.com or ritpz02506.rithmic.com) and check if you get routed over 80.156.161.46 or 80.157.128.230? Perhaps your connection takes a different route.

Today the outages started at 13:55 CET and have now 14 such events (till 14:40).

I don't understand these technical things very well, could you please tell me more about it?
What is VPS? What tracert? How can I investigate? Is this now rather a ZF or a DT problem?
Thank you!

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  #47 (permalink)
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andorre View Post
Today the outages started at 13:55 CET and have now 14 such events (till 14:40).

I don't understand these technical things very well, could you please tell me more about it?
What is VPS? What tracert? How can I investigate? Is this now rather a ZF or a DT problem?
Thank you!

My issues started at 13:57 CET, too.

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One week ago I didnīt know anything about these technical things as well. I read a lot the last couple of days but I am no expert.

I am sure this is a DTAG problem.

You can run a tracert/ trace route to the Zen-Fire/Rithmic Servers (eg: ritpz02516.rithmic.com) and measure the ping/latency and packet losses.

I use the freeware program PingPlotter to do this.

There is always one server of Deutsche Telekom that has high packet loss. (at Hop5 to 80.156.161.46 or 80.157.128.230.)

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VPS is a virtual private server. sam028 offers these. They are located near the exchange in chicago and you install your trading platform on this server and not on your local machine.
I am thinking about using one soon.

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  #48 (permalink)
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It is a DTAG problem, I am pretty sure!

These guys still have no clue and it really sucks.

Have you tried other addresses as well? For expample google.com

Bet you get packet losses, too.

It started in the middle of december and the DTAG is too dumb to solve this problem.

I am getting frustrated about this, sry.



Edit: Did anyone call Zen-Fire? - Maybe I am wrong and it is a problem of Zen-Fire?


Last edited by Balanar; January 18th, 2013 at 11:50 AM.
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  #49 (permalink)
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TempletonPeck View Post
Could you perhaps do a tracert to Zenfire/Rithmic Servers (eg: ritpz02516.rithmic.com or ritpz02506.rithmic.com) and check if you get routed over 80.156.161.46 or 80.157.128.230? Perhaps your connection takes a different route.

@TempletonPeck:

Well, here you go:

First tracert is to ritpz02516.rithmic.com:

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When I check my TCP connections, I currently get a latency of around 140 ms to this IP.


The second one is to ritpz02506.rithmic.com:

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This IP actually does not show up in my TCP connections.


As you can see, they are both routed over 80.157.128.230, but I still haven't any data feed issues here although they both get a time out at last. So IMO there has to be another reason for the outages...


Last edited by Daytrader999; January 18th, 2013 at 03:47 PM.
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  #50 (permalink)
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Balanar View Post
It is a DTAG problem, I am pretty sure!

These guys still have no clue and it really sucks.

Have you tried other addresses as well? For expample google.com

Bet you get packet losses, too.

It started in the middle of december and the DTAG is too dumb to solve this problem.

I am getting frustrated about this, sry.



Edit: Did anyone call Zen-Fire? - Maybe I am wrong and it is a problem of Zen-Fire?

agree this is a DTAG issue, but
DTAG lies and says there is no problem if you report this as a customer.

Zenfire / rithmic must become active. It is their job ! They have to contact DTAG from the business side.
They dont see it like this at this point.

CQG offers & advertises a "reliable global network" -> zenfire / rithmic does not ensure this at this point.

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