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Rithmic Down
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Rithmic Down

  #31 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
Favorite Futures: NQ
 
Daytrader999's Avatar
 
Posts: 1,161 since Sep 2011
Thanks: 1,137 given, 1,565 received


trendisyourfriend View Post
I am curious to know. I did not trade Yesterday but would like to know if the problem rithmic faced did affect zen-fire too? If not why since zen-fire is often considered a spin-off of rithmic?? Thanks.

I'm using Zen-Fire and I didn't experience any issues yesterday...

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  #32 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
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ThatManFromTexas View Post
@mattz

1. He sounded sincere in his question to me. If my broker talked down to me ... the way you responded to him .... for asking a legitimate question... I'd be looking for a new broker.

2. You know very well, if anything happens that is not the direct fault of a broker's action the trader is responsible for all losses.

I understand you had a rough day ... but you didn't help things with the above post.

first, I apologized to guy, and after doing this for so long I assumed one should know.
Sometimes I feel that some comments here on the site are done just done to stir up things accompanied by sarcastic comments, smiley icons, etc BUT, I could have made a mistake in judgment this time around.
PLEASE consider my overall communication on this forum that have been conduct in a friendly spirit to customer and non customers alike.

Despite the fact that I do know that traders responsible for their losses even during data malfunctions, this does not mean I have a relaxed mentality about it. When there is money on the line for customers, I try my best to be the first line of support. This is not the time that I think of who's responsibility it is, but rather how to salvage the situation and fast. Having said that, when you reply with "small guy..." I did take it personally considering that me and my team have handled it without much damage to traders from the feedback I got.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #33 (permalink)
Elite Member
Quebec
 
Futures Experience: Intermediate
Platform: NinjaTrader wt Rancho Dinero's profiling tools
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Daytrader999 View Post
I'm using Zen-Fire and I didn't experience any issues yesterday...

Still, i'd be curious to know why Zen-Fire was not affected by this incident.

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  #34 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
Favorite Futures: NQ
 
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Posts: 1,161 since Sep 2011
Thanks: 1,137 given, 1,565 received


trendisyourfriend View Post
Still, i'd be curious to know why Zen-Fire was not affected by this incident.

As far as I understood it was more of a specific hardware / server failure, and I can imagine that Zen-Fire applications run on different servers.

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  #35 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
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Broker/Data: Mirus Futures/Zen-Fire
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mattz View Post
... when you reply with "small guy..." I did take it personally considering that me and my team have handled it without much damage to traders from the feedback I got.

@mattz

.... that wasn't directed at you... he asked if there was a loss due to Rithmic going down ... who would absorb the loss .... the retail trader (small guy) would... right...right?


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  #36 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
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ThatManFromTexas View Post
@mattz

.... that wasn't directed at you... he asked if there was a loss due to Rithmic going down ... who would absorb the loss .... the retail trader (small guy) would... right...right?

Fair enough. I just don't want anyone to feel that when things like happen they are own their own.

By the way, time for a new "cut and paste" graphic software.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #37 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
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trendisyourfriend View Post
I am curious to know. I did not trade Yesterday but would like to know if the problem rithmic faced did affect zen-fire too? If not why since zen-fire is often considered a spin-off of rithmic?? Thanks.

Rithmic is actually a spin off of ZenFire - see this post and link. I have verified the authenticity of the ZF statement directly with Pat.

https://futures.io/brokers-data-feeds/11349-rithmic-vs-zenfire-2.html#post241549

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  #38 (permalink)
Elite Member
New York, NY
 
Futures Experience: Intermediate
Platform: Sierra Chart, thinkorswim
Broker/Data: Amp-Rithmic/TT, IB
Favorite Futures: CL, GC, NQ
 
Posts: 569 since Nov 2010
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trendisyourfriend View Post
I am curious to know. I did not trade Yesterday but would like to know if the problem rithmic faced did affect zen-fire too? If not why since zen-fire is often considered a spin-off of rithmic?? Thanks.


Daytrader999 View Post
As far as I understood it was more of a specific hardware / server failure, and I can imagine that Zen-Fire applications run on different servers.

I posted this in the other Rithmic thread since the outage came up there too, but it is probably more appropriate here. Also just FYI, note it was not Rithmic's hardware/server that failed, but one of their data center connection lines. They have also taken steps to mitigate down time in such situations in the future.

Some more info from Rithmic on today's outage:

"Our system runs across multiple data centers. Each data center is connected to a central data center in Chicago. the link between our data center in aurora and he central data center in Chicago went down. At no time were we disconnected from the exchanges. This happened around 8:20am and the telco that provide us the link between aurora and Chicago was on the problem right away.

While the telco was working to fix the problem we began to put in place programs to route the traffic over the internet between the 2 affected data centers. We thought this would take us about 10 – 30 minutes but to our surprise and disappointment it took us a couple of hours. Around the time we established connectivity between the 2 data centers over the internet, the telco identified the problem and fixed it (twice) – they had a defective network card in one of their routers in aurora.

If such a link between data centers fails in the future, we are now in a much better position to route traffic between them over the internet. Sorry for the delay."

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  #39 (permalink)
Banned: User asked to be banned
Calgary, Canada
 
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mattz View Post
Fair enough. I just don't want anyone to feel that when things like happen they are own their own.

By the way, time for a new "cut and paste" graphic software.

Matt, TMFT is right on every count. A service provider must be able to answer questions without fail - simple as that, without attempting to snap back (it is hard to judge tone and intent on internet forums most of the time - unfortunately that is all it takes to make or break things). Just provide correct information if things are askew - that is all that is required

What you say (even in jest) reflects on Optimus a great deal as it does with every service provider (ask customers of Anthony Giacomin (when he was at Infinity) and Kurt Pfafflin at Daniels Trading). These guys (that I know of) set a reputation for themselves as an example of transparency and exemplary professionalism in the industry plagued by opacity.

And gained and retained customers as a result of that.

You do a good job, that credibility is hard to build and even harder to keep.

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  #40 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
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mattz View Post
Fair enough. I just don't want anyone to feel that when things like happen they are own their own.

By the way, time for a new "cut and paste" graphic software.

@mattz

hey ... I put a lot of effort into creating that ...


This was the runner up....

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My daddy always said, "Every day above ground is a good day!"
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