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SPI(SFE) Futures Broker
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SPI(SFE) Futures Broker

  #21 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
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Posts: 46,238 since Jun 2009
Thanks: 29,350 given, 83,169 received


rt-trader View Post
havaiana,

I have same probs at present - at least you got some initial notification from them.

I emailed trade desk - but no answer so far.

Seems that AMP are long term serial offenders in regard to ignoring emails.

I quite like the CQG feed but havent found any other brokers that offer it so far.

NinjaTrader has an exclusive agreement with Amp regarding CQG. But if you don't use NT, you can find other brokers that work just fine with CQG Trader or CQG IC. Just not with NinjaTrader.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
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2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
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  #22 (permalink)
Elite Member
Australia
 
Futures Experience: Intermediate
Platform: NinjaTrader
 
Posts: 29 since Jun 2009
Thanks: 20 given, 17 received

Thanks Mike,

You are up late.....

I have a lifetime NT licence, so kinda committed to NT for now.

Will have to look further afield.

Thanks

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  #23 (permalink)
Trading Apprentice
Melbourne + Australia
 
Futures Experience: Intermediate
Platform: NinjaTrader
Favorite Futures: XT (Aussie 10 year Bond)
 
Posts: 7 since Jun 2012
Thanks: 1 given, 4 received



rt-trader View Post
havaiana,

I have same probs at present - at least you got some initial notification from them.

I emailed trade desk - but no answer so far.

Seems that AMP are long term serial offenders in regard to ignoring emails.

I quite like the CQG feed but havent found any other brokers that offer it so far.

I got the email about 10.20pm AEST and haven't heard anything since. Spoke to amp tech support this morning who gave me the tdm@amp... email but heard nothing since.

I have had the same problem with emails in the past but i have since found that if i email tradedesk@amp and trading@amp i usually get a response during US hours (rest of the email address being ampclearing.com)

I'm willing to suffer through the occasional day or so if there is a problem because pretty happy with the amp cqg feed too, but when i have to miss 2 sessions and have no idea if/when it will be back up it gets a bit much

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  #24 (permalink)
Elite Member
Sydney Australia
 
Futures Experience: Advanced
Platform: SierraCharts, NT
Favorite Futures: ES,TF,CL, SPI,
 
Posts: 78 since Nov 2010
Thanks: 6 given, 23 received


Big Mike View Post
NinjaTrader has an exclusive agreement with Amp regarding CQG. But if you don't use NT, you can find other brokers that work just fine with CQG Trader or CQG IC. Just not with NinjaTrader.

Mike

Not any more - Multicharts64 - absolutely no comparison when I was trying it with CQG. Now, they also have MDelta.
They are still the only broker that does that, though.
I use them for data not trading because of these problems, ie clearing/trading SPI contracts
I have multibroker NT and looking at MC64 as I was truly impressed with the stability of the product comparing to NT
Also, the MC's data handling is so much superior than NT's, not as fast as SierraCharts with IB though.
I just tested trading through AMP and same issue as you guys are having so I will be on the phone with them tonight.
You should do the same and please do not be diplomatic and rude but firm.
will let you know.
Regards,
David

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  #25 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Posts: 1,258 since May 2010
Thanks: 153 given, 1,889 received

See this thread regarding CQG ASX/SPI changes.

https://futures.io/ninjatrader/23043-cqg-australian-asx-spi-trade-route.html#post261164

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  #26 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
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Posts: 46,238 since Jun 2009
Thanks: 29,350 given, 83,169 received


dlatbm View Post
Not any more

Yes I am aware. I was talking about with NinjaTrader.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

Reply With Quote
 
  #27 (permalink)
Elite Member
Australia
 
Futures Experience: Intermediate
Platform: NinjaTrader
 
Posts: 29 since Jun 2009
Thanks: 20 given, 17 received

A further update for ASX/SFE AMP clients......

I spoke with Dan at AMP and he confirmed that the ASX CQG routing had changed and all ASX traders reliant on CQG had been affected. The situation is now resolved as per the post #25 above.

For Aus AMP traders, note that AMP does offer 24 hour phone support and trade Desk is staffed 24 hours. If any trade related assistance is needed, it is best to call the desk rather than email.

The trade desk will soon have a chat facility.


Last edited by rt-trader; September 12th, 2012 at 07:23 PM. Reason: Initially incorrect info
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