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Ninja -- Best approach >> Best Data-feed?
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Ninja -- Best approach >> Best Data-feed?

  #21 (permalink)
Elite Member
Denver, CO
 
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TrendTraderBH View Post
It's all good until you have a problem Live and it cost money....certainly frustrating in SIM but Live I'm sure if infinitely more frustrating.....experienced it in SIM and hope not to Live.

Absolutely more frustrating live. The point is that you will experience an outage live regardless of feed that you use. Just expect that. It's the plan you have to manage these situations that will help mitigate risk. In electronic trading, there are many points of failure including your own hardware, internet, feed, the exchanges and any internet route in between. For example, Eurex had some issue for a short period of time earlier today.

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  #22 (permalink)
~R!$K~
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@Big Mike thanks for the log I updated one of the AMP/CQG connection loss threads with a good tip from Beljevina to cancel orders via the webportal. I was unaware of this option until now

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  #23 (permalink)
 Vendor: www.cqg.com 
Chicago, IL USA
 
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Big Mike,
I wanted to give you additional information about CQG and our commitment to the quality of our data.
All CQG Internet providers are Tier 1. CQG has multiple providers at each distribution point and employs source based routing to optimize data delivery. CQG utilizes 6 different providers in the US, 2 providers in Europe and 3 providers in Asia for optimum client connectivity. The CQG software allows for client based affinity to be set thus insuring a connection to the closet possible distribution point with proximity to local exchanges.
Our operations group consists of 40 dedicated engineers that monitor Server performance as well as network operations
We have a dedicated Data Quality Group that consists of 11 individuals across 4 Time zones following the sun. They monitor the dataline and manage the content of the feeds we take from the different exchanges across the globe. This group is operational 24/5 from Sunday night through Friday evening with 8/2 dedicated cover on a weekend.

Mike Glista

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  #24 (permalink)
Elite Member
Detroit, Michigan
 
Futures Experience: Beginner
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Glista, please let us know what assurances/guarantees are there for those of us using CQG in a live trade who suffer losses due to CQG going down as outlined here.

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  #25 (permalink)
Just a boy
Auckland, New Zealand
 
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NinjaTrader View Post
Absolutely more frustrating live. The point is that you will experience an outage live regardless of feed that you use. Just expect that. It's the plan you have to manage these situations that will help mitigate risk. In electronic trading, there are many points of failure including your own hardware, internet, feed, the exchanges and any internet route in between. For example, Eurex had some issue for a short period of time earlier today.

@NinjaTrader

Hi Ray, was this Eurex outage around 3.13am USA ET on 26 April (Thursday)?

I am just wondering if that explains a 'Lost Connection' message I got in my NT log.

The lost connection lasted only a few seconds but occured 3 times around this time.

I had the FDAX up as one of my charted instruments at the time together with other CME based instruments.

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  #26 (permalink)
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Glista View Post
Big Mike,
I wanted to give you additional information about CQG and our commitment to the quality of our data.

Hi @Glista,

Can you provide more information about the outage on April 9th as well as the other recent outages in the last few months?

Thx,
Mike

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  #27 (permalink)
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steve2222 View Post
@NinjaTrader

Hi Ray, was this Eurex outage around 3.13am USA ET on 26 April (Thursday)?

I am just wondering if that explains a 'Lost Connection' message I got in my NT log.

The lost connection lasted only a few seconds but occured 3 times around this time.

I had the FDAX up as one of my charted instruments at the time together with other CME based instruments.


I don't recall the exact time but this was independant of Zen-Fire infrastructure or any other provider and would not have caused you to disconnect temporarily from Zen-Fire servers.


Last edited by NinjaTrader; April 27th, 2012 at 10:20 AM.
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  #28 (permalink)
 Vendor: www.cqg.com 
Chicago, IL USA
 
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Big Mike, I have already provided the supporting details above to our commitment to our data quality. I am not interested in bantering back and forth about misconceptions or an extremely rare outage.

CQG has been providing professional traders market data and trade routing for over 30 years. Our services are used by prime brokerages and FCM around the world. I am willing to provide technical information to any CQG customer about our disaster recovery and redundancy.

If you have any questions about CQG please send me a private message.

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  #29 (permalink)
Trading for Fun
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Glista View Post
Big Mike, I have already provided the supporting details above to our commitment to our data quality. I am not interested in bantering back and forth about misconceptions or an extremely rare outage.

CQG has been providing professional traders market data and trade routing for over 30 years. Our services are used by prime brokerages and FCM around the world. I am willing to provide technical information to any CQG customer about our disaster recovery and redundancy.

If you have any questions about CQG please send me a private message.

I wouldn't mind learning more about the April 9 issues as well. Did it only impact ninja/cqg users or we're users equally impacted?

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  #30 (permalink)
Elite Member
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Futures Experience: Beginner
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I did not realize this prior to purchasing an NT license:

NT basically has one broker partner per data feed company. For example, if you want CQG you pretty much must go with AMP, if you want Rithmic Optimus, if you want ZenFire Mirus, etc.

NT claims this is a result of various partnership agreements with brokers/clearing firms and once the technology integration has been done it basically closes off that data feed to others (with some limited exceptions). My understand is that this generally goes against industry standard practices of other charting software providers.

Of course, you can buy your own data feed but the broker/NT partnership has an advantage since the data feed cost is generally rolled into the broker fees (a bit like bundling and imho anti-competitive).

Traders Technologies seems to be the exception (like a quasi catch-all) for those not in good with NT. For various reasons (stated on other threads on this Forum) TT has many limitations that make it not comparable with the above mentioned data feeds. Therefore there are some great, inexpensive brokers that would be great to work with along with NT but the data feed "problem" puts them at a disadvantage. Just wanted to let folks know who don't to understand that issue prior to making a trading software purchase.

Also, all data feeds are not equal in relation to NT future development, as future planned NT features seem to be only targeted to one preferred data feed (which also means one preferred broker).

As a "valued" NT customer, I called NT to find out the details and express my displeasure with this approach and my suggestions. If you do it too we could make a difference.

Hope this helps.

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