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AMP Trading - how reliable
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AMP Trading - how reliable

  #31 (permalink)
Elite Member
Tomsk, Russia
Trading Experience: Beginner
Platform: custom
Favorite Futures: gold
slickiam's Avatar
Posts: 253 since Dec 2010
Thanks: 131 given, 409 received

lukch View Post
I am currently trying to start trade with them but there is one big problem for me. I am polish speaker and I prefer polish support. They have all the documents perfectly translated to polish (all of those that are required to open an account) and they have also their special version of they page in polish language (here translation is worse but acceptable). I have been mailing them at least five or six times in that matter asking them if there is any possibility to polish speaking support. There is no response ... I ask in English.

Tonight i have a call from them but not from polish support but the English one. I calmly explained to them that i prefer contact in polish (i need some time to think how to say someting and on the phone call it is difficult to maintain the conversation for me) and they have promised me that it is possible. But that where only words. Contact is really difficult with them, they don't response to email's.

They could simply say that there is no such option and I would give up, but they pulled it and nothing happens. I now that this requirement of polish support is far from normal but they claimed on their website that it is possible. I know that in Chicago is the biggest Polish community in the US so I have think that it will be far better that it is.

In the end please forgive me my English if there is some unnatural expressing but it is not my first language.


You can try this contact:

gd lck

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  #32 (permalink)
Trading Apprentice
Adelaide, Australia
Trading Experience: Advanced
Platform: Ninjatrader
Broker/Data: AMP/CQG
Favorite Futures: 6A, ASX, BRN, CL
Posts: 9 since Mar 2012
Thanks: 0 given, 12 received

Customer support at AMP

Hi ,

Wanted to add my observations on AMP Trading.

I decided to open account in December directly by completing account application and was surprised to get a call back from Yury, who introduced himself as my broker. Apparently I made few mistakes on my application, so he wanted to clarify some items and then told me to send e-mail clarification and a copy of my passport and address proof document. To my surprise, my account was opened about 4 hours later.

Later it all made sense: he is both broker (says he’s been at AMP almost 3 years now) and also works on the clearing side, therefore he made sure my account received top attention. This was unexpected (I never asked for such treatment), but was nice. I funded in USD via HSBC the next day (Australia) and the money hit my AMP account by night (morning in Chicago). Again, quite faster than I expected.

What is the more surprising is to have receive a phone call the following day to make sure my platform was setup correctly (truth is I did not even have time to try connect yet). He explained he always follows up clients to answer any questions… whenever I need him he is just 1 message away (Skype: amptrading_yury).

I am a Russian teacher/trader living abroad, so I am provided Russian support (was offered choice of languages but Russian for me is easiest). I would recommend AMP to anyone, not least foreign traders, chiefly because many foreign brokers they have (great for mother language support), and the CQG data quotes. We have many CQG users in both Australia and Russia, so it was easy choice (ASX is offered, which is great)… no need to sell me this product, since I would choose this anyway (reliable, no loss of quotes so far). Best of all, my commission are significantly lower than what I paid when living in Russia and now in Australia, the execution speed is fast to.

Again, just my views, but I am happy customer so far . I have not had to withdraw funds yet, but when I do I will keep readers updated how this process completes.


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  #33 (permalink)
Elite Member
Warsaw, Poland
Trading Experience: Intermediate
Platform: NinjaTrader
Broker/Data: AMPFutures/NinjaTrader/CQG
Favorite Futures: Stocks, Futures, Forex
Posts: 5 since Aug 2011
Thanks: 8 given, 3 received

slickiam View Post
Hi. You can try this contact Yury at AMP Futures.

I have successfully made contact with Yury and he answer all my questions. Looks like my problems source was the fact that the Polish-language broker left the company in late 2011 and there have been only one ;-). But the site remains in polish translation and mislead me completely (i think that it was standard and there are some guys that are from Poland or Polish immigrant). Fortunately, Yury understands Polish and proved to be more helpful than I could expect.

There is no pressure to start trading when you are not ready, but they is a comprehensive response to all my questions. I was warned about the low margins and i was really happy to hear it from a broker. Finally, income from an active trader who survives is far greater than the one of fast loser. I'm glad that they understand this.

Last edited by lukch; March 4th, 2012 at 11:23 PM.
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  #34 (permalink)
Elite Member
San Antonio, Texas
Trading Experience: Intermediate
Platform: NinjaTrader, MT4
Favorite Futures: Currency Futures
Posts: 29 since Sep 2011
Thanks: 3 given, 14 received

"regular" customer service

Don't know what you call "regular" customer service, but I had one heck of a time even getting through to amp when I had some really pressing issues. That, and their trashing me on a public message board got me out of there very fast.

Let me contrast that with a recent episode I had at Mirus. I thought there was a discrepancy between my account balances shown by ninja versus what I thought I had, which corresponded with what the customer portal at rosenthal collins said I had. An email to mirus was answered almost immediately, and though the problem was my understanding of how ninja (mis)calculates balances when you hold a position past close, it was answered promptly & courteously by my account rep.

If I have to pay a little more for that, I'll gladly do so. In fact, given the generally poor customer service in this industry, I'll wash & wax this guy's car for that.

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