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What's up with DTN IQ?


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What's up with DTN IQ?

  #1 (permalink)
 Xeno 
UK
 
Experience: Intermediate
Platform: Ninja
Broker: Mirus/Zen
Trading: Futures - bonds, currencies, index
Posts: 288 since Oct 2010
Thanks Given: 70
Thanks Received: 274

Has anything happened to DTN recently, or do they just not like me?

I reported some basic data errors in June. They said they hoped they'd have them fixed by the weekend.

Last week I checked and they're still a problem. So I replied to their last email. No answer. So I emailed again removing the thread id ([email protected]) No answer again. So I emailed sales and billing and support two days ago. No answer from any of them.

[ As an aside, I wasn't too impressed they had the data errors. They from 2007 and were pretty easy to pick up with a simple sanity check script, which is what alerted me to them, and I'm not a data vendor......]

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  #3 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,398 since Jun 2009
Thanks Given: 33,173
Thanks Received: 101,537


Try sending a PM to @DTN IQFeed

Mike

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  #4 (permalink)
 
Cashish's Avatar
 Cashish 
Miami FL USA
 
Experience: Advanced
Platform: Ensign 10, NT7 DOM
Broker: IB, IQ
Trading: Currency Futures
Posts: 802 since May 2011
Thanks Given: 811
Thanks Received: 2,102

Or use the Live Chat at the link below, during business hours of course. I've used the chat a few times and the response is usually within a minute.

Welcome to IQFeed! - Fast, Reliable, Affordable. Datafeeds and API.

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  #5 (permalink)
 Xeno 
UK
 
Experience: Intermediate
Platform: Ninja
Broker: Mirus/Zen
Trading: Futures - bonds, currencies, index
Posts: 288 since Oct 2010
Thanks Given: 70
Thanks Received: 274

Well, credit where it's due, they have now called me twice, apologised, fixed the problem and are looking into the email response issue. An excellent support response from them.

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  #6 (permalink)
Retro
Chicago, Illinois, USA
 
Posts: 19 since Oct 2011
Thanks Given: 0
Thanks Received: 3

I had some issues using their API and managed to get personal support in no time at all.
Great company with a great product.

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  #7 (permalink)
 ron99 
Cleveland, OH
 
Experience: Advanced
Platform: QST
Broker: QST, DeCarley Trading, Gain
Trading: Options on Futures
Posts: 3,081 since Jul 2011
Thanks Given: 980
Thanks Received: 5,785

I was at DTN (Telvent) using ProphetX. Absolutely horrible customer service. Never answered emails. Took six months to do a dirty fix of a problem with ES option charts.

I dumped them 2 months ago because there still were numerous cases of incorrect data.

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  #8 (permalink)
 
lolu's Avatar
 lolu 
Lagos, Nigeria
Market Wizard
 
Experience: Intermediate
Platform: NinjaTrader, SierraChart
Trading: Euro Currency & Oil
Frequency: Daily
Duration: Hours
Posts: 2,552 since Jun 2009
Thanks Given: 1,049
Thanks Received: 1,678


ron99 View Post
I was at DTN (Telvent) using ProphetX. Absolutely horrible customer service. Never answered emails. Took six months to do a dirty fix of a problem with ES option charts.

I dumped them 2 months ago because there still were numerous cases of incorrect data.

On Data-feed or ProphetX ? Please, clarify.

Lolu

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  #9 (permalink)
 ron99 
Cleveland, OH
 
Experience: Advanced
Platform: QST
Broker: QST, DeCarley Trading, Gain
Trading: Options on Futures
Posts: 3,081 since Jul 2011
Thanks Given: 980
Thanks Received: 5,785

Incorrect data on DTN ProphetX.

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  #10 (permalink)
Trader Y
Windsor, ON, Canada
 
Posts: 58 since Dec 2010
Thanks Given: 14
Thanks Received: 22


The feed itself I hear is rock solid and the best retail feed you can get for volume data. Do most agree on here? I am getting a trial soon.

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Last Updated on November 10, 2011


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