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What's up with DTN IQ?
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What's up with DTN IQ?

  #1 (permalink)
Elite Member
UK
 
Futures Experience: Intermediate
Platform: Ninja
Broker/Data: Mirus/Zen
Favorite Futures: Futures - bonds, currencies, index
 
Posts: 288 since Oct 2010
Thanks: 70 given, 267 received

What's up with DTN IQ?

Has anything happened to DTN recently, or do they just not like me?

I reported some basic data errors in June. They said they hoped they'd have them fixed by the weekend.

Last week I checked and they're still a problem. So I replied to their last email. No answer. So I emailed again removing the thread id (support@dtniq.com) No answer again. So I emailed sales and billing and support two days ago. No answer from any of them.

[ As an aside, I wasn't too impressed they had the data errors. They from 2007 and were pretty easy to pick up with a simple sanity check script, which is what alerted me to them, and I'm not a data vendor......]

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  #2 (permalink)
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  #3 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,238 since Jun 2009
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Try sending a PM to @DTN IQFeed

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

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  #4 (permalink)
Elite Member
Miami FL USA
 
Futures Experience: Advanced
Platform: Ensign 10, NT7 DOM
Broker/Data: IB, IQ
Favorite Futures: Currency Futures
 
Cashish's Avatar
 
Posts: 803 since May 2011
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Or use the Live Chat at the link below, during business hours of course. I've used the chat a few times and the response is usually within a minute.

Welcome to IQFeed! - Fast, Reliable, Affordable. Datafeeds and API.

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  #5 (permalink)
Elite Member
UK
 
Futures Experience: Intermediate
Platform: Ninja
Broker/Data: Mirus/Zen
Favorite Futures: Futures - bonds, currencies, index
 
Posts: 288 since Oct 2010
Thanks: 70 given, 267 received

Well, credit where it's due, they have now called me twice, apologised, fixed the problem and are looking into the email response issue. An excellent support response from them.

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  #6 (permalink)
Trading Apprentice
Chicago, Illinois, USA
 
Futures Experience: Advanced
Platform: NinjaTrader, IQBroker
Broker/Data: Interactive Brokers
Favorite Futures: Stocks
 
Retro's Avatar
 
Posts: 20 since Oct 2011
Thanks: 0 given, 3 received

IQFeed rock and they have excellent support.

I had some issues using their API and managed to get personal support in no time at all.
Great company with a great product.

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  #7 (permalink)
Market Wizard
Cleveland, OH
 
Futures Experience: Advanced
Platform: QST
Broker/Data: QST, DeCarley Trading, Gain
Favorite Futures: Options on Futures
 
Posts: 2,727 since Jul 2011
Thanks: 793 given, 4,777 received

I was at DTN (Telvent) using ProphetX. Absolutely horrible customer service. Never answered emails. Took six months to do a dirty fix of a problem with ES option charts.

I dumped them 2 months ago because there still were numerous cases of incorrect data.

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  #8 (permalink)
Elite Member
Lagos, Nigeria
 
Futures Experience: Intermediate
Platform: NinjaTrader, SierraChart
Favorite Futures: Euro Currency & Oil
 
lolu's Avatar
 
Posts: 2,440 since Jun 2009
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ron99 View Post
I was at DTN (Telvent) using ProphetX. Absolutely horrible customer service. Never answered emails. Took six months to do a dirty fix of a problem with ES option charts.

I dumped them 2 months ago because there still were numerous cases of incorrect data.

On Data-feed or ProphetX ? Please, clarify.

Lolu

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  #9 (permalink)
Market Wizard
Cleveland, OH
 
Futures Experience: Advanced
Platform: QST
Broker/Data: QST, DeCarley Trading, Gain
Favorite Futures: Options on Futures
 
Posts: 2,727 since Jul 2011
Thanks: 793 given, 4,777 received

Incorrect data on DTN ProphetX.

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  #10 (permalink)
Trading for Fun
Windsor, ON, Canada
 
Futures Experience: Advanced
Platform: SierraCharts
Broker/Data: IB
Favorite Futures: Movement
 
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Posts: 58 since Dec 2010
Thanks: 14 given, 22 received


The feed itself I hear is rock solid and the best retail feed you can get for volume data. Do most agree on here? I am getting a trial soon.

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