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It's important to note that despite the events of January 15th, our capitalization remains at levels similar to before the SNB event and in excess of what is required by global regulators.
Furthermore, all of our regulated entities outside the US provide clients with segregated funds. Our UK-regulated entity through the FSCS even offers clients £50,000 per person in protection. Canada has similar insurance for retail traders of up to $1 million CAD.
For US traders, below are the latest capital figures for our US entity as compared to all other US-regulated forex brokers (RFEDs) as reported to the CFTC.
We pride ourselves in continuing to provide our clients with the same level of service and support to which they are accustomed. Our customer equity grew by $68 million or 10% the last quarter. While $47 million of that increase was due to our acquisition of CitiFXPro, the remainder was organic. It's a strong vote of confidence that Citibank chose FXCM for its customers when they decided to exit the business in June.
If you have questions about our services at FXCM please send me a Private Message.
FXCM, Inc. (NYSE: FXCM) announced that it was the victim of a criminal cybersecurity incident involving unauthorized access to customer information. At this time FXCM has identified a small number of unauthorized wire transfers from customer accounts; however, all funds have been returned to the appropriate accounts and the customers have been contacted.
I have not been able to log into my account as of yet. I spent more than 20 minutes in customer service, and when I finally got a representative and he then hungup on me. Then I waited another 20 minutes or so, and actually talked to one, and he said that they changed everybodies password, and the reason it was down was that too many people trying to log on. I hope my money is still there when I actually log on.
MyFXCM.com is running but due to high volume not everyone can access the site at the same time. If you have trouble loading the site now, please try again later to complete the reset of your password.
Similarly, our live customer support team is answering calls and live chats 24 hours a day as always, but you will experience longer wait times today due to high call volume from this incident.
If you have questions about our services at FXCM please send me a Private Message.
NEW YORK, Oct. 1, 2015 (GLOBE NEWSWIRE) -- FXCM Inc. (NYSE:FXCM) ("FXCM" or "the Company"), a leading online provider of foreign exchange (FX) trading and related services, today announced that it was the victim of a criminal cybersecurity incident involving unauthorized access to customer information. At this time FXCM has identified a small number of unauthorized wire transfers from customer accounts; however, all funds have been returned to the appropriate accounts and the customers have been contacted.
FXCM received an email from a hacker claiming to have unlawful access to customer information. FXCM immediately notified the FBI of this threat and is cooperating with the FBI's investigation. FXCM also immediately launched a full investigation, working with a leading cybersecurity firm, to investigate the cybersecurity incident and protect customer information. FXCM, along with the leading cybersecurity firm, is conducting an extensive forensic investigation to determine the scope of the incident and identify affected customers. Affected customers will be notified.
The Company has established a dedicated webpage where members can access information, including frequent questions and answers. Read the FAQ
Customers with additional questions can contact FXCM representatives, who are available 24 hours a day: Contact Customer Support.
FXCM takes the privacy and security of our customer information very seriously and we are dedicated to protecting that information. As we learn more, we will continue to provide updates.
If you have questions about our services at FXCM please send me a Private Message.
Hi all, just a heads up.. we're currently beta testing a new version of Trading Station Desktop and added stop limit orders along with some new market behavior indicators. We plan to roll out these updates to everyone on the platform within a few weeks, but if you want to test them now, you can download the latest version on our website. Please let me know if you have any questions or comments about the update.
If you have questions about our services at FXCM please send me a Private Message.
A week or so ago, my Marketscope window started shutting down intermittently - sometimes when I moved a stop, sometimes when I right-clicked to submit an order, etc.
I finally called Support and they were aware of an issue with an indicator named SHOWTIMETOEND, doing this. They're working on the issue but haven't resolved it yet. I added this indicator to one of the charts on my main 'scope about a week ago ...
So, if you're having issues and use this indicator, remove it from all charts in the Marketscope window and you should be good to go.
