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Anybody having problems w/ AMP/CQG loss off connection
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Anybody having problems w/ AMP/CQG loss off connection

  #71 (permalink)
Banned: Previously banned account re-banned
Coloado
 
Futures Experience: Beginner
Platform: Ninja Trader
Broker/Data: AMP, OEC, CQG
Favorite Futures: NQ
 
Posts: 129 since Sep 2010
Thanks: 163 given, 124 received


zer0 View Post
Dan,

The connection is still dropping. I don't use my AMP/CQG account much, but I did today and I am experiencing the same issues outlined above in this thread. Approximately once per hour, the connection drops then promptly reconnects. Updates?

Thanks.

Same here, I disco. every 60 minutes from the time I log in. They are aware.

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  #72 (permalink)
Trading Apprentice
Jackson, Mississippi
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: commodity futures
 
Posts: 7 since May 2011
Thanks: 4 given, 2 received

My connection dropped again today at 9:04:50. I really don't like attempting to trade with trepidation over the data feed. There has been great movement today in NQ.

I'm very patient, but this is getting old. I would rather have the issue resolved and move on with AMP, but I'm going to be looking around next week if this continues.

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  #73 (permalink)
Membership Revoked
Chicago
 
Futures Experience: Master
Platform: NinjaTrader
Broker/Data: AMP/CQG & Zenfire
Favorite Futures: ES
 
Posts: 40 since Feb 2011
Thanks: 2 given, 17 received


CQG is sorry for this. They say the final fix will be implemented after Friday's close.

Dan

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  #74 (permalink)
Elite Member
Des Moines, Iowa
 
Futures Experience: None
Platform: Ninja, TOS
Broker/Data: AMP/CQG, TOS
Favorite Futures: CL, TF, GC
 
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Posts: 1,641 since Feb 2011
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AMP Trading View Post
CQG is sorry for this. They say the final fix will be implemented after Friday's close.

Dan

thanks for the quick replies AMP!

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  #75 (permalink)
Logician
Chicago, IL/USA
 
Futures Experience: Advanced
Platform: CTS T4/Sierra Chart
Favorite Futures: Futures
 
zer0's Avatar
 
Posts: 139 since Jun 2011
Thanks: 49 given, 186 received

Now I cannot connect at all. I suspect others are experiencing something similar?

Attached Thumbnails
Anybody having problems w/ AMP/CQG loss off connection-cqg_error.png  

Last edited by zer0; July 29th, 2011 at 09:50 PM.
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  #76 (permalink)
Elite Member
Toronto, Canada
 
Futures Experience: Advanced
Platform: NinjaTrader, MT4
Broker/Data: Amp/CQG, Citibank
Favorite Futures: CL, GC, 6E, ES, TF, EURUSD, GBPJPY, AUDUSD
 
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zer0 View Post
Now I cannot connect at all. I suspect others are experiencing something similar?

8:55pm EST and I have just been able to connect. Don't know if it was problematic any time earlier; I was logged in through to 5pm close. Was also having the disconnect issues regularly through the day, so we will see if the final fix went in successfully tonight, as of Sunday open.

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  #77 (permalink)
Membership Revoked
Chicago
 
Futures Experience: Master
Platform: NinjaTrader
Broker/Data: AMP/CQG & Zenfire
Favorite Futures: ES
 
Posts: 40 since Feb 2011
Thanks: 2 given, 17 received

Yes, CQG pulled the servers down to install the disconnect/reconnect fix. Once an update is provided by CQG I will post.

Thank you for your patience this week!

Dan

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  #78 (permalink)
Logician
Chicago, IL/USA
 
Futures Experience: Advanced
Platform: CTS T4/Sierra Chart
Favorite Futures: Futures
 
zer0's Avatar
 
Posts: 139 since Jun 2011
Thanks: 49 given, 186 received

Back in business with this account, thanks.


AMP Trading View Post
Yes, CQG pulled the servers down to install the disconnect/reconnect fix. Once an update is provided by CQG I will post.

Thank you for your patience this week!

Dan


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  #79 (permalink)
Elite Member
Chattanooga, Tennessee, USA
 
Futures Experience: Intermediate
Platform: NinjaTrader
Favorite Futures: currency futures
 
Posts: 32 since Sep 2010
Thanks: 3 given, 20 received

Zer0
Be very careful!

I lost 10 POINTS on NQ on Wednesday morning after my AMP/CQG connection failed then reported incorrect position information to Ninjatrader. It was a lucky break that I even caught the error. AMP blamed Ninja first. Then Ninja correctly identified the problem was with AMP /CQG. The disconnection problem was supposed to be fixed Wednesday evening. Given that your post from Friday night tells me they didn't get it fixed when they said they did.

As for my losses AMP told me too bad. All the risk is on me even though my loss is caused by a problem that appears to have been known beforehand and they chose not to notify their customers of the potential for loss.


Last edited by rsmtrade; July 31st, 2011 at 01:27 PM.
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  #80 (permalink)
Elite Member
Chattanooga, Tennessee, USA
 
Futures Experience: Intermediate
Platform: NinjaTrader
Favorite Futures: currency futures
 
Posts: 32 since Sep 2010
Thanks: 3 given, 20 received


started the following thread at Ninjatrader after my problem on Wednesday morning.

Can I trust Ninjatrader anymore? - Page 2 - NinjaTrader Support Forum

so this thread on futures.io (formerly BMT) would indicate that AMP already knew about the problem before I contacted them, yet they claimed ignorance of the problem and blamed Ninjatrader (AMP even dialed into my computer to verify I was using the latest Ninja version with a valid license string, which of course, I was). Ninja then looked into the problem and later in the day concluded it was in fact a problem with the AMP/CQG feed, which AMP already knew about given the reply from AMPTrading on 7/27/11 at 8:29 AM.

not gonna comment about whose butt they were looking out for on this deal.


Last edited by rsmtrade; July 31st, 2011 at 02:53 PM.
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