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Anybody having problems w/ AMP/CQG loss off connection
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Anybody having problems w/ AMP/CQG loss off connection

  #61 (permalink)
Elite Member
Des Moines, Iowa
 
Futures Experience: None
Platform: Ninja, TOS
Broker/Data: AMP/CQG, TOS
Favorite Futures: CL, TF, GC
 
madLyfe's Avatar
 
Posts: 1,641 since Feb 2011
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AMP Trading View Post
If any one has any customer service issues, please contact me directly so I can resolve and you can take advantage of all the AMP services.

Dan Culp: 312 893 7700

do you still need the connection report files? if so should i pm you for the email or..?

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  #62 (permalink)
Membership Revoked
Chicago
 
Futures Experience: Master
Platform: NinjaTrader
Broker/Data: AMP/CQG & Zenfire
Favorite Futures: ES
 
Posts: 40 since Feb 2011
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madLyfe View Post
do you still need the connection report files? if so should i pm you for the email or..?

I gave CQG a few examples. They have enough to dial it down.

Thank you.

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  #63 (permalink)
Elite Member
virginia
 
Futures Experience: Intermediate
Platform: ninja
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AMP Trading View Post
CQG has confirmed the issue (automatic disconnect/reconnect) should now be resolved.

They have not given me an explanation on what triggered this action, but it did start after I requested testing on the auto-reconnect feature. Once explanation is received I will post.

If any one is still experiencing this, please contact me directly: 312 893 7700

Dan

Wednesday 7/27 still having connection problems, 2 times so far, NY times.

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  #64 (permalink)
Trading for Fun
Philadelphia
 
Futures Experience: Intermediate
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sysot1t View Post
Money has no friends.... Remember that.

Want a friend? BUY A DOG! ROFL

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  #65 (permalink)
Elite Member
Germany / Italy
 
Futures Experience: Advanced
Platform: a few...
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Posts: 66 since Nov 2009
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so far issues seem to be resolved for me here

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  #66 (permalink)
Trading Apprentice
Jackson, Mississippi
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: commodity futures
 
Posts: 7 since May 2011
Thanks: 4 given, 2 received

I have been having the same issue with AMP/NT7/CQG. I called my broker Tuesday and he said the problem must by on my end because his feed was flawless all day. He suggested I troubleshoot here. Wednesday, I informed him that I cleaned up my computer, power cycled the modem, checked the cords, tested download speed, etc., and everything was fine on my end. He called and said there was a problem with some parts of the country and CQG should have it resolved by Wednesday. I lost connection yesterday five times and twice so far today. I captured screen shots of my log and of a speed test this morning and emailed it to the broker. I just got off the phone with him. He said that the issue has been resolved in most of the country, but my area must be one of the last regions to be fixed (Mississippi).

Now, some questions:

1. My Primary Connection gets disconnected and then reconnects one second later. My Price Feed seems to remain connected.

What does this mean?

What's the difference?

2. My download speed was 13.44 Mbps this morning when I checked right after losing connection. It usually tests at about 9-12 Mbps. I have seen it as low as 2 Mbps.

Are there minimum requirements that should be met if I'm going to take trades?

Are there ways I can stabilize my speeds at home, or is this outside my control?

3. Is there a problem trading over wifi? Sometimes I go to coffee shops and trade if I'm out of town.

4. At home, we have Comcast high speed internet. There is a cable modem and a wireless router. I usually plug into the router because if I plug into the modem, my computer will be the only one accessible and my wife needs hers. Is it ok to plug into the router, or should we work it out so that I'm plugged into the modem while trading?

Thanks in advance. I'm a noob and appreciate the help.

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  #67 (permalink)
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Germany / Italy
 
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carl, I'm quite a firm believer of tading non wifi, I feel better with a quality cord - but I guess wireless has been improving and so you could manage some positions on it, but only emergency for me...normally if there are tech issues / connection issues I'm trying to stand aside on this connection until clear, but then I have backups in place so I can trade if needed. From what I understood about the issue, it was not a local thing but serverside. Trading through the router would be preferred as the inbuild security means you can normally leave other performance taxing security software off the dedicated trading pc, I prefer that setup..

PS: for the NT7 part I would contact NT directly as well, as they've been in contact with CQG on matters.

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  #68 (permalink)
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virginia
 
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thursday, still get disconnect message

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  #69 (permalink)
Membership Revoked
Chicago
 
Futures Experience: Master
Platform: NinjaTrader
Broker/Data: AMP/CQG & Zenfire
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Posts: 40 since Feb 2011
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cory View Post
thursday, still get disconnect message

1 more day. CQG has final fix in place to be implemented at the end of today's trading session. They have also created new code for NT to integrate into the next release so this will never happen again.

Dan

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  #70 (permalink)
Logician
Chicago, IL/USA
 
Futures Experience: Advanced
Platform: CTS T4/Sierra Chart
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zer0's Avatar
 
Posts: 139 since Jun 2011
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Dan,

The connection is still dropping. I don't use my AMP/CQG account much, but I did today and I am experiencing the same issues outlined above in this thread. Approximately once per hour, the connection drops then promptly reconnects. Updates?

Thanks.



AMP Trading View Post
1 more day. CQG has final fix in place to be implemented at the end of today's trading session. They have also created new code for NT to integrate into the next release so this will never happen again.

Dan


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