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Recent Rithmic/Zenfire Platform Outages


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Recent Rithmic/Zenfire Platform Outages

  #31 (permalink)
 
Gary's Avatar
 Gary 
Near Dallas, Texas, US
 
Experience: Advanced
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ThatManFromTexas View Post
I lost connection to Zenfire today @ 12:35 Central Time. Ingternet was still up, everything else worked.

Did anyone have a problem around this time?

I use ZenFire, had it up at that time, and no outages that I know of.

Gary

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  #32 (permalink)
 steve2222 
Auckland, New Zealand
 
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ThatManFromTexas View Post
I lost connection to Zenfire today @ 12:35 Central Time. Internet was still up, everything else worked.

Did anyone have a problem around this time?

@ThatManFromTexas

Yes I did to from 1.34.02 pm ET to 1.34.34pm ie 32 seconds.

First time in two weeks.

EDIT: actually according to the NT log tab it was only a disconnection from the historical data server which I think is hosted directly by NT not ZF.

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  #33 (permalink)
 NetTecture 
Szczecin
 
Experience: Intermediate
Platform: Ninja, writing own now
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steve2222 View Post
@ThatManFromTexas

Yes I did to from 1.34.02 pm ET to 1.34.34pm ie 32 seconds.

First time in two weeks.

EDIT: actually according to the NT log tab it was only a disconnection from the historical data server which I think is hosted directly by NT not ZF.

Not only, i is also irrelevant for trading Once you have the historical data, as long as the data ticks in, it ticks in

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  #34 (permalink)
 
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 ThatManFromTexas 
Houston,Tx
 
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Mine was a full red disconnect ...no updating on the chart. Happened again a few minutes later. Worked the rest of the day. Very frustrating.

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #35 (permalink)
 Treggs 
Working on my LCD tan
 
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Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.

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  #36 (permalink)
 
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Treggs View Post
Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.

We have not had any abnormal reports of user connection issues this week with Zen-Fire.

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  #37 (permalink)
 Treggs 
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NinjaTrader View Post
We have not had any abnormal reports of user connection issues this week with Zen-Fire.

Yes you have, I logged one. I'm trying to figure out if it's me, broker, zenfire, ISP or NT. So far I think I have ruled out me, NT and ISP but I'm not positive.

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  #38 (permalink)
 
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Treggs View Post
Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.


Treggs View Post
Yes you have, I logged one. I'm trying to figure out if it's me, broker, zenfire, ISP or NT. So far I think I have ruled out me, NT and ISP but I'm not positive.

My apologies, I did not phrase my response correctly. We have not had reports of Zen-Fire connection issues outside of what is typical this week. Meaning, I have no data points that would point to a general Zen-Fire connection issue. Their systems have been working as expected this week based off our incoming support history.

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  #39 (permalink)
 
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 liquidcci 
Austin, TX
 
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I experienced no outages with rithmic during this time. One reason I moved from zenfire to rithmic was I was getting quite a few outages with zenfire. Rithmic has been a much better experience with me in this regard.

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  #40 (permalink)
 Treggs 
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I've just been doing some Speedtest.net tests and my connection to my ISP is nice and fast but my connection to Chicago is only 0.78Mbps down and 0.47Mbps up with a 280ms ping at the moment. It does vary a bit and is usually faster. I assume the zenfire servers are in Chicago? Seems the internet is my bottleneck... sigh.

Any suggestions on if/how this can be improved. I know I can't improve the ping much as that's how long it takes light to travel to Chicago and back but the speed is probably not enough for the charts I am running.

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Last Updated on June 1, 2012


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