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Recent Rithmic/Zenfire Platform Outages
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Recent Rithmic/Zenfire Platform Outages

  #31 (permalink)
CL Assassin
Near Dallas, Texas, US
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: ZenFire
Favorite Futures: CL
 
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ThatManFromTexas View Post
I lost connection to Zenfire today @ 12:35 Central Time. Ingternet was still up, everything else worked.

Did anyone have a problem around this time?

I use ZenFire, had it up at that time, and no outages that I know of.

Gary

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  #32 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
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ThatManFromTexas View Post
I lost connection to Zenfire today @ 12:35 Central Time. Internet was still up, everything else worked.

Did anyone have a problem around this time?

@ThatManFromTexas

Yes I did to from 1.34.02 pm ET to 1.34.34pm ie 32 seconds.

First time in two weeks.

EDIT: actually according to the NT log tab it was only a disconnection from the historical data server which I think is hosted directly by NT not ZF.

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  #33 (permalink)
Membership Revoked
Szczecin
 
Futures Experience: Intermediate
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steve2222 View Post
@ThatManFromTexas

Yes I did to from 1.34.02 pm ET to 1.34.34pm ie 32 seconds.

First time in two weeks.

EDIT: actually according to the NT log tab it was only a disconnection from the historical data server which I think is hosted directly by NT not ZF.

Not only, i is also irrelevant for trading Once you have the historical data, as long as the data ticks in, it ticks in

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  #34 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
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Posts: 2,302 since Feb 2010
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Mine was a full red disconnect ...no updating on the chart. Happened again a few minutes later. Worked the rest of the day. Very frustrating.

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #35 (permalink)
Elite Member
Working on my LCD tan
 
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Platform: NinjaTrader
 
Posts: 127 since Jun 2009
Thanks: 25 given, 51 received

Random Amber Disconnect

Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.

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  #36 (permalink)
Elite Member
Denver, CO
 
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Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
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Treggs View Post
Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.

We have not had any abnormal reports of user connection issues this week with Zen-Fire.

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  #37 (permalink)
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NinjaTrader View Post
We have not had any abnormal reports of user connection issues this week with Zen-Fire.

Yes you have, I logged one. I'm trying to figure out if it's me, broker, zenfire, ISP or NT. So far I think I have ruled out me, NT and ISP but I'm not positive.

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  #38 (permalink)
Elite Member
Denver, CO
 
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Broker/Data: NinjaTrader Brokerage
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Treggs View Post
Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.


Treggs View Post
Yes you have, I logged one. I'm trying to figure out if it's me, broker, zenfire, ISP or NT. So far I think I have ruled out me, NT and ISP but I'm not positive.

My apologies, I did not phrase my response correctly. We have not had reports of Zen-Fire connection issues outside of what is typical this week. Meaning, I have no data points that would point to a general Zen-Fire connection issue. Their systems have been working as expected this week based off our incoming support history.

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  #39 (permalink)
Elite Member
Austin, TX
 
Futures Experience: Master
Platform: ninjatrader, r-trader
Favorite Futures: CL, NG, TF, NQ, YM, GC, ES
 
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Posts: 862 since Jun 2011
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I experienced no outages with rithmic during this time. One reason I moved from zenfire to rithmic was I was getting quite a few outages with zenfire. Rithmic has been a much better experience with me in this regard.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #40 (permalink)
Elite Member
Working on my LCD tan
 
Futures Experience: Advanced
Platform: NinjaTrader
 
Posts: 127 since Jun 2009
Thanks: 25 given, 51 received


I've just been doing some Speedtest.net tests and my connection to my ISP is nice and fast but my connection to Chicago is only 0.78Mbps down and 0.47Mbps up with a 280ms ping at the moment. It does vary a bit and is usually faster. I assume the zenfire servers are in Chicago? Seems the internet is my bottleneck... sigh.

Any suggestions on if/how this can be improved. I know I can't improve the ping much as that's how long it takes light to travel to Chicago and back but the speed is probably not enough for the charts I am running.

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