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Recent Rithmic/Zenfire Platform Outages
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Recent Rithmic/Zenfire Platform Outages

  #21 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received

Maintenace


ThatManFromTexas View Post
@steve2222

4:00 am CST Got disconnected from ZenFire and cannot re-connect.

Attachment 65904

I think they take ZF down for maintenance about this time every weekend.

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  #22 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
ThatManFromTexas's Avatar
 
Posts: 2,302 since Feb 2010
Thanks: 1,208 given, 4,293 received


steve2222 View Post
I think they take ZF down for maintenance about this time every weekend.

@steve2222

Are you ready for this.....

I was working on the computer Saturday Evening (CST), fell asleep .... my housekeeper woke me up and told me to take my meds... she usually comes in on Sundays ... I forgot she came in early this week.... I figured that would make this Monday and I needed to get my charts up and realized Zenfire wasn't updating and that really ticked me off.... so I called support at Mirus and got a recording... and that really ticked me off that they weren't taking calls with the market about to open.... so I posted the status here to let everyone know about their slothfulness.... then I received a text from my son reminding me that "Day Light Savings Time" started on Sunday at 2:00 am CST and to tell the housekeeper to set all the clocks ahead one hour.... then I looked at the iPhone he gave me and it said Sunday....

Of all the things I've lost due to old age .... I miss my mind the most ....

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #23 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received



ThatManFromTexas View Post
@steve2222

Are you ready for this.....

I was working on the computer Saturday Evening (CST), fell asleep .... my housekeeper woke me up and told me to take my meds... she usually comes in on Sundays ... I forgot she came in early this week.... I figured that would make this Monday and I needed to get my charts up and realized Zenfire wasn't updating and that really ticked me off.... so I called support at Mirus and got a recording... and that really ticked me off that they weren't taking calls with the market about to open.... so I posted the status here to let everyone know about their slothfulness.... then I received a text from my son reminding me that "Day Light Savings Time" started on Sunday at 2:00 am CST and to tell the housekeeper to set all the clocks ahead one hour.... then I looked at the iPhone he gave me and it said Sunday....

Of all the things I've lost due to old age .... I miss my mind the most ....

They put a smile on my dial. Good to see you are keen and eager for trading.

Just as well you don't live in NZ as it keeps you alert trying to work all the different time zones for trading relative to the time in NZ. I actually have my trading computer set to USA ET with a little widget time type thing that has the time in London, Tokyo and Auckland right above the computer time.

Enjoy the rest of your weekend!!!

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  #24 (permalink)
Elite Member
Sydney Australia
 
Futures Experience: Advanced
Platform: SierraCharts, NT
Favorite Futures: ES,TF,CL, SPI,
 
Posts: 78 since Nov 2010
Thanks: 6 given, 23 received

AMP CQG

steve,
if you are already with AMP what do not you give a try to their CQG connection. You can ask for trial then open a second with CQG data feedm if you satisfied, that is.
I found CQG connection is the only one that holds at peak times, and I have similar ping time as you do.
Good luck

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  #25 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received

With Mirus


dlatbm View Post
steve,
if you are already with AMP what do not you give a try to their CQG connection. You can ask for trial then open a second with CQG data feedm if you satisfied, that is.
I found CQG connection is the only one that holds at peak times, and I have similar ping time as you do.
Good luck

Hi,

I am with Mirus not AMP. Used to be with AMP when they only had the ZF feed.

I have actually got through both Monday and Tuesday USA time with no disconnections. What I did was remove Market Analyser (which was covering 16 contracts through March to June rollover volume observation).

I will monitor discconections through heavy news for the next few days (with no Market Analyser) and see what happens

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  #26 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
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mattz's Avatar
 
Posts: 2,059 since Sep 2010
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If one feed is down, it does not mean Rithmic is down with it.
The name of this thread is off.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #27 (permalink)
Trading Apprentice
New York, NY USA
 
Futures Experience: Advanced
Platform: R-Trader
Favorite Futures: Currency - EUR
 
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mattz View Post
If one feed is down, it does not mean Rithmic is down with it.
The name of this thread is off.

Thanks matt. keep everyone straight

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  #28 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received

Never said it was down


MooneyNYG View Post
Thanks matt. keep everyone straight

The reason I posted #8 message in this thread was that Big Mike does not enjoy us creating new threads which effectively are the same topic.

The original OP topic says 'outage' not 'down' and my post #8 quite clearly said I was trying to explore the reason for my numerous disconnections (I did not say ZF was down). I offered in my post that it could be an ISP issue so I was trying to narrow down the cause by seeking other experiences.

The reality, as I understand it, is that if it was a data provider issue , basically Rithmic and ZF are one in the same from the perspective of this issue. I base this on the fact that when NT were trying to help with this issue they gave me a series of IP addresses that clearly belong to Rithmic (not ZF, even though they provide my connection via Mirus) so that my ISP could test to see if there was some ISP setup issue with these IP addresses.

In any event for all of last week and this week to date I have had no disconnections. The only thing I have changed is to not have NT Market Analyser open. But I still have 7 charts and 7 instruments.

So I have to conclude at this point the issue must be something to do with buffering the data for too many instruments (would have had about 16 instruments in total with MA open as well) over a connection that has around 300ms latency.

So in summary ... all good at present.

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  #29 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
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Posts: 2,302 since Feb 2010
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steve2222 View Post
The reason I posted #8 message in this thread was that Big Mike does not enjoy us creating new threads which effectively are the same topic.

The original OP topic says 'outage' not 'down' and my post #8 quite clearly said I was trying to explore the reason for my numerous disconnections (I did not say ZF was down). I offered in my post that it could be an ISP issue so I was trying to narrow down the cause by seeking other experiences.

The reality, as I understand it, is that if it was a data provider issue , basically Rithmic and ZF are one in the same from the perspective of this issue. I base this on the fact that when NT were trying to help with this issue they gave me a series of IP addresses that clearly belong to Rithmic (not ZF, even though they provide my connection via Mirus) so that my ISP could test to see if there was some ISP setup issue with these IP addresses.

In any event for all of last week and this week to date I have had no disconnections. The only thing I have changed is to not have NT Market Analyser open. But I still have 7 charts and 7 instruments.

So I have to conclude at this point the issue must be something to do with buffering the data for too many instruments (would have had about 16 instruments in total with MA open as well) over a connection that has around 300ms latency.

So in summary ... all good at present.

@steve2222

Good to hear things are working better for you. I went through a period of disconnects a year ago and understand your frustration.

I finally got ticked off ... bought all new hardware (computer, routers, modems) ... did a complete "new" install of NT on the new computer and the problem has been minimal since then.

I realize that may have been overkill and now I don't know exactly what was causing the problem... but... I don't care... fricken problem solved....

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #30 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
ThatManFromTexas's Avatar
 
Posts: 2,302 since Feb 2010
Thanks: 1,208 given, 4,293 received



ThatManFromTexas View Post
@steve2222

Good to hear things are working better for you. I went through a period of disconnects a year ago and understand your frustration.

I finally got ticked off ... bought all new hardware (computer, routers, modems) ... did a complete "new" install of NT on the new computer and the problem has been minimal since then.

I realize that may have been overkill and now I don't know exactly what was causing the problem... but... I don't care... fricken problem solved....

I lost connection to Zenfire today @ 12:35 Central Time. Internet was still up, everything else worked.

Did anyone have a problem around this time?

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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