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Recent Rithmic/Zenfire Platform Outages
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Recent Rithmic/Zenfire Platform Outages

  #11 (permalink)
Trading Apprentice
Dallas Texas/USA
 
Futures Experience: Intermediate
Platform: Mirus, Zenfire, Ninjatrader
Broker/Data: Mirus/Zenfire
Favorite Futures: Crude
 
Posts: 7 since Mar 2012
Thanks: 1 given, 4 received

so only solution is the host in Chicago? how much is it?

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  #12 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
ThatManFromTexas's Avatar
 
Posts: 2,302 since Feb 2010
Thanks: 1,208 given, 4,293 received


steve2222 View Post
Can anyone confirm if they also had some brief disconnects with ZF today.

See attached NT log snapshot - the times are USA ET.

The disconnects are only for a couple of seconds.

I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.

Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.

I am not losing broadband connection and my ISP has confirmed this.

I didn't have any disconnect problems Friday.

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #13 (permalink)
Elite Member
Pt Vala
 
Futures Experience: Advanced
Platform: Proprietary
Favorite Futures: CL, EUR, DAX
 
Posts: 58 since Apr 2010
Thanks: 12 given, 30 received



TXmkrr View Post
what did mirus say about disconnection? When I talked to them. they said they are good, so it must be on my side.

Yes.
That's what they always say.
Never experienced any substantial effort on their side to find the reason for an outage.

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  #14 (permalink)
Administrator: Retired Backtester
 Vendor: speedytradingservers.com 
Rennes France
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: IB/Kinetick
Favorite Futures: Futures
 
sam028's Avatar
 
Posts: 3,366 since Jun 2009
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TXmkrr View Post
so only solution is the host in Chicago? how much is it?

It's depends of what you're hosting, and where, from $50 to $1500/month.
No disconnection for me on Friday, but my machine is much closer from ZenFire servers than @steve2222 workstation (<1ms vs around 300ms I presume).

Success requires no deodorant! (Sun Tzu)
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  #15 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received

Good guess Sam


sam028 View Post
It's depends of what you're hosting, and where, from $50 to $1500/month.
No disconnection for me on Friday, but my machine is much closer from ZenFire servers than @steve2222 workstation (<1ms vs around 300ms I presume).

@sam028

Good guess. 300ms exactly and that is measured by using the little green light on the Beta WebTrader site of Zenfire - so a ping time direct on ZF.

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  #16 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received

Question for Monday


TXmkrr View Post
what did mirus say about disconnection? When I talked to them. they said they are good, so it must be on my side.

@TXmkrr

By the time I was looking at the log Mirus would have gone for the weekend. I will email Mirus and ZF shortly and will update their response on Monday.

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  #17 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received

Further thoughts


steve2222 View Post
Can anyone confirm if they also had some brief disconnects with ZF today.

See attached NT log snapshot - the times are USA ET.

The disconnects are only for a couple of seconds.

I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.

Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.

I am not losing broadband connection and my ISP has confirmed this.

So after posting the same message on the NT forum there are some other possibilities and facts:

- NT asked if I have a Firewall running. Answer is Yes
- NT asked if I use a proxy. I have asked them to clarify what implication this has and how I check.
- I realised the disconnections were at 8.30am Unemployment news time. So maybe it is just too much data in a short space of time to successfully push to New Zealand with 300ms of latency. This does not explain the 10.20 am disconnection though. However I will observe future disconnections relative to news time.
- Because I was monitoring volume between March and June contracts on the instruments I trade I had probably 16 different contracts running on Market Analyser. So maybe it was just too much data at that peak news time with a high latency level.

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  #18 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
ThatManFromTexas's Avatar
 
Posts: 2,302 since Feb 2010
Thanks: 1,208 given, 4,293 received


steve2222 View Post
So after posting the same message on the NT forum there are some other possibilities and facts:

- NT asked if I have a Firewall running. Answer is Yes
- NT asked if I use a proxy.


They always ask that.

What They should have asked was, have you changed anything with your set up.

If you've always had your firewall up and never had a problem, why would that suddenly be the culprit now?

@steve2222

It is 10:45 pm CST and I have been getting the orange "Slow Connection" in the Central Control Center. It was green earlier and it just changed back to green again.

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #19 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
ThatManFromTexas's Avatar
 
Posts: 2,302 since Feb 2010
Thanks: 1,208 given, 4,293 received

@steve2222

3:02 am CST ZF goes from green to orange to red (disconnected) and back to green

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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The following user says Thank You to ThatManFromTexas for this post:
 
  #20 (permalink)
Elite Member
Houston,Tx
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Mirus Futures/Zen-Fire
Favorite Futures: TF
 
ThatManFromTexas's Avatar
 
Posts: 2,302 since Feb 2010
Thanks: 1,208 given, 4,293 received


@steve2222

4:00 am CST Got disconnected from ZenFire and cannot re-connect.

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I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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