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Alternative to Sierra Chart?


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Alternative to Sierra Chart?

  #1 (permalink)
Average Joe
Singapore
 
Posts: 33 since Apr 2017
Thanks Given: 21
Thanks Received: 13

Hello traders,

Say if you have moved on from SC, which platform you are on now. Please share the pros and cons please.

Thanks!

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  #2 (permalink)
 
lemons's Avatar
 lemons 
Tallinn, Estonia
 
Experience: Beginner
Platform: SC
Trading: NAS100
Posts: 959 since Nov 2010

Why do you want to leave ?
What option you need what that SC don't provide for you ?

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  #3 (permalink)
Average Joe
Singapore
 
Posts: 33 since Apr 2017
Thanks Given: 21
Thanks Received: 13


Whenever we brought up bugs as a IB and SC customers, SC engineers replied in a unprofessional manner.

The fact is we are just users, why should we get abused as a customer.

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  #4 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,396 since Jun 2009
Thanks Given: 33,172
Thanks Received: 101,534

Sorry, but that's nothing new from them. What they lack in customer service they make up for in coding prowess.


Average Joe View Post
Whenever we brought up bugs as a IB and SC customers, SC engineers replied in a unprofessional manner.

The fact is we are just users, why should we get abused as a customer.

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  #5 (permalink)
Average Joe
Singapore
 
Posts: 33 since Apr 2017
Thanks Given: 21
Thanks Received: 13


Big Mike View Post
Sorry, but that's nothing new from them. What they lack in customer service they make up for in coding prowess.



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First, thank you Big Mike for organizing trading resources such as this platform and Youtube. They are helpful for new traders like myself.

You are right about SC, I will not hesitate to migrate when I find a convenient alternative. I see no reason to stay loyal to such company.

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  #6 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,396 since Jun 2009
Thanks Given: 33,172
Thanks Received: 101,534

Well, I wasn't suggesting that per se...

Just that they do one thing well, code. Service, not so much.

Average Joe View Post
First, thank you Big Mike for organizing trading resources such as this platform and Youtube. They are helpful for new traders like myself.

You are right about SC, I will not hesitate to migrate when I find a convenient alternative. I see no reason to stay loyal to such company.

Sent using the NexusFi mobile app

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
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  #7 (permalink)
Kuuluud
Revali, EE
 
Posts: 47 since Aug 2015
Thanks Given: 1
Thanks Received: 84

Clearly you have not worked with engineers before

They were saying for a long time that IB is garbage, and they were absolutely right.

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  #8 (permalink)
 swschultz 
Raleigh/NC
 
Experience: Intermediate
Platform: TOS/Sierra Charts
Broker: TDA/Infinity Futures
Trading: /ES
Posts: 6 since Jul 2013
Thanks Given: 17
Thanks Received: 5

SC is a great platform in my opinion. The thing that bugs me the most relative to customer support is that when a user has a question, their standard response is to point the user at that section of the online documentation to read. What they point to probably contains the answer, but at the same time it’s them basically saying figure it out yourself....


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  #9 (permalink)
 illogsamples 
Amsterdam, the Netherlands
 
Platform: Sierra Chart
Trading: ES, DOW, SL, GC
Posts: 31 since Feb 2015
Thanks Given: 115
Thanks Received: 45

What works best is to group with other traders and stay firm.

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  #10 (permalink)
 
lemons's Avatar
 lemons 
Tallinn, Estonia
 
Experience: Beginner
Platform: SC
Trading: NAS100
Posts: 959 since Nov 2010


I has been already 8 years with SC. I have had max 10 questions / wishes to SC.
All solved smoothly, no problems no bad customer service.

If you are active trader then market will provide you 14,3 x more " headache " than SC customer service.

In this month I have already 59 losing trades but account is positive.

And as I remember IB and SC is not good match. It was even mentioned in SC internet site.

Notice: Sierra Chart technically supports Interactive Brokers but no technical help is provided when using Interactive Brokers with Sierra Chart. It is fine to use Interactive Brokers if there are no other choices for what you are trading or based upon your country of residency. However, if you have technical issues, you need to be self-sufficient and rely upon this documentation for help and other documentation on the Sierra Chart website.

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