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Alternative to Sierra Chart?


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Alternative to Sierra Chart?

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  #11 (permalink)
Site Moderator
Sarasota FL
 
Experience: Intermediate
Platform: Sierra Chart
Trading: ES, YM
 
bobwest's Avatar
 
Posts: 5,724 since Jan 2013
Thanks: 44,677 given, 19,326 received

I have found SC to be a superior trading platform. I would like it if whoever writes their user "help" material and their documentation did a more organized job of it (and knew how to write so people could find what they were looking for). I would also like it if whoever writes responses to user inquiries learned a little politeness (to put it mildly ), or at least unlearned some rudeness.

But, in several years with them, I have had maybe 1 or 2 technical issues that I reported to them, and which they fixed within about a day. I have had, I believe, one business issue (I don't remember now, but it was something about money or payment) which they handled at once and satisfactorily. I wince a little sometimes at what they are willing to write to someone on their user support board, but I also notice that, in fact, often the answer has already been given and/or is in the documentation. I think they are way too rough on people because of that, but I personally can live with it, because of the performance and excellence of the product. I've also never been blasted, and I might feel differently if I had.

If they would hire a few people to deal with customers it would be better all around. But, as has been said, this is not a new issue with them, and they probably will not change. I think putting up with them is worth it for what I'm getting. So there's the choice.

To address the original question, I have tried a number of others (NT from v. 6.5 through 8), TradeStation, ThinkOrSwim, and a few others I don't really recall now, and haven't found any I liked better, or thought was its equal. But to each his own.

Bob.

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  #12 (permalink)
Singapore
 
 
Posts: 25 since Apr 2017
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Kuuluud View Post
Clearly you have not worked with engineers before

They were saying for a long time that IB is garbage, and they were absolutely right.

To certain extend, I am a polymer science engineer.

I think it has nothing to do with engineers mentality. If they have something against IB, why take it out on the customers? Just create a thread to list down the incompetency of IB and explain what they can or cannot do if clients still prefer IB. Let the clients make their informed decision on a professional manner, it does not make sense to abuse the clients where the source of sufferings is from IB.

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  #13 (permalink)
Singapore
 
 
Posts: 25 since Apr 2017
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lemons View Post
I has been already 8 years with SC. I have had max 10 questions / wishes to SC.
All solved smoothly, no problems no bad customer service.

If you are active trader then market will provide you 14,3 x more " headache " than SC customer service.

In this month I have already 59 losing trades but account is positive.

And as I remember IB and SC is not good match. It was even mentioned in SC internet site.

Notice: Sierra Chart technically supports Interactive Brokers but no technical help is provided when using Interactive Brokers with Sierra Chart. It is fine to use Interactive Brokers if there are no other choices for what you are trading or based upon your country of residency. However, if you have technical issues, you need to be self-sufficient and rely upon this documentation for help and other documentation on the Sierra Chart website.

Anyone has alternative broker to recommend please?

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  #14 (permalink)
Market Wizard
Boca Raton
 
Experience: Advanced
Platform: Optimus Flow
Broker: We are a Broker.Optimus Futures, LLC
Trading: Futures
 
mattz's Avatar
 
Posts: 2,470 since Sep 2010
Thanks: 2,397 given, 3,671 received


Average Joe View Post
Anyone has alternative broker to recommend please?

I would be more than happy to help and assist you with software that meets your needs.
Just PM Me. We will let you test anything you need.

Thank you,
Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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  #15 (permalink)
Market Wizard
Boca Raton
 
Experience: Advanced
Platform: Optimus Flow
Broker: We are a Broker.Optimus Futures, LLC
Trading: Futures
 
mattz's Avatar
 
Posts: 2,470 since Sep 2010
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Average Joe View Post
To certain extend, I am a polymer science engineer.

I think it has nothing to do with engineers mentality. If they have something against IB, why take it out on the customers? Just create a thread to list down the incompetency of IB and explain what they can or cannot do if clients still prefer IB. Let the clients make their informed decision on a professional manner, it does not make sense to abuse the clients where the source of sufferings is from IB.

Agreed. When you create a gateway to a broker, you need to support that broker. Period.
When you connect to a broker/API, it is Marketing. What you say as a software company is "Buy me, I will connect to your broker of choice". So you need to support it. 100 times a day or 1000 times a day.
If you don't like it a certain API, don't support it, or don't connect to it.

My tech support needs to study tens of platforms, how they connect, how they work, and their advantages and disadvantages. So you can't defend software nowadays that does not support the gateways it offers.
I like Sierra as software and support the gateways we offer to the extend of our knowledge. This includes the TT connection with Denali they are offering.

Best,
Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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  #16 (permalink)
Revali, EE
 
 
Posts: 29 since Aug 2015
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Average Joe View Post
To certain extend, I am a polymer science engineer.

I think it has nothing to do with engineers mentality. If they have something against IB, why take it out on the customers? Just create a thread to list down the incompetency of IB and explain what they can or cannot do if clients still prefer IB. Let the clients make their informed decision on a professional manner, it does not make sense to abuse the clients where the source of sufferings is from IB.

They did make a post about it and they have said countless time that they will not provide support for IB. Thats not abuse. Please take a look at https://www.sierrachart.com/SupportBoard.php?ThreadID=48856

But I understand your frustration. I have been on both ends. For example I worked for company with product A, that is compatible with other companies products used in industry. While you could use said products, we could not provide any kind of support or problem solving if other companies products were used with our product. We could only say if its related to our product or theirs. It was easier to just develop your own solutions where you had full control of the outcome. Less headache.

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  #17 (permalink)
Site Administrator
Manta, Ecuador
 
Experience: Advanced
Platform: My own custom solution
Trading: Emini Futures
 
Big Mike's Avatar
 
Posts: 48,897 since Jun 2009
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Wow. That's quite the rage fueled rant!

I guess the thread is locked and didn't allow others to reply.

Kuuluud View Post
They did make a post about it and they have said countless time that they will not provide support for IB. Thats not abuse. Please take a look at https://www.sierrachart.com/SupportBoard.php?ThreadID=48856

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  #18 (permalink)
Farm USA
 
 
Posts: 7 since Sep 2012
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Average Joe View Post
Anyone has alternative broker to recommend please?

More people could provide productive responses if you outline your needs and requirements

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