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Unpleasant experience Rancho Dinero
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Unpleasant experience Rancho Dinero

  #1 (permalink)
Elite Member
Bilbao/Spain
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: Emini ES
 
Posts: 4 since Jun 2018
Thanks: 2 given, 1 received

Unpleasant experience Rancho Dinero

Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator.
After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24.
Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license.
I have identified myself as an Elite member of futures.io and they have returned me $ 59.
I'm happy to be a member of futures.io. Rancho Dinero never again.
Regards

 
  #2 (permalink)
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  #3 (permalink)
Administrator: Retired Backtester
 Vendor: speedytradingservers.com 
Rennes France
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: IB/Kinetick
Favorite Futures: Futures
 
sam028's Avatar
 
Posts: 3,480 since Jun 2009
Thanks: 3,670 given, 4,160 received



javibi View Post
Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator.
After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24.
Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license.
I have identified myself as an Elite member of futures.io and they have returned me $ 59.
I'm happy to be a member of futures.io. Rancho Dinero never again.
Regards



Success requires no deodorant! (Sun Tzu)
 
  #4 (permalink)
Elite Member
Europe
 
Futures Experience: Intermediate
Platform: NT, IB
Broker/Data: IQfeed, IB
Favorite Futures: ES
 
Posts: 119 since Jun 2009
Thanks: 117 given, 75 received

you got your money, so why never again, you didn't like tools? In my experience their customer support sucks, but tools are ok.


javibi View Post
Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator.
After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24.
Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license.
I have identified myself as an Elite member of futures.io and they have returned me $ 59.
I'm happy to be a member of futures.io. Rancho Dinero never again.
Regards


 
  #5 (permalink)
Elite Member
Bilbao/Spain
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: Emini ES
 
Posts: 4 since Jun 2018
Thanks: 2 given, 1 received

I do not criticize Rancho's tools. I criticize that his assistance is disastrous

 
  #6 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,663 since Jun 2009
Thanks: 29,757 given, 85,492 received

Use the correct thread in the vendor section. Closing this duplicate.

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