Amibroker support not responding

March 2nd, 2014, 02:59 PM

I have sent numerous emails to Amibroker support to get the key for installing Amibroker on a new computer.
No response.
Marcin or Tom have always been great to help in the past but this has been 2 weeks with no response.
Is Amibroker finished?
Appreciate any help you can provide.
Lony

March 3rd, 2014, 06:27 AM

I am sorry that you had problems with getting our response but it is not caused by the fact that we did not respond.

The support is working just fine and we respond timely (within hours), but recently we are getting mail delivery errors from @verizon.net addresses. I guess you use @verizon.net address and your ISP rejects e-mails from us.
Please contact us using different e-mail address (not in @verizon.net domain) at least until @verizon.net addresses got fixed.

Please accept apologies for this inconvenience.

As to installing on new computer, the process is explained in our Knowledge Base:
amibroker.com/kb/2010/09/07/how-to-migrate-amibroker-to-a-new-computer

(sorry that this is not clickable link but futures.io (formerly BMT) forum does not allow me to put links)

Thank you.

Best regads,
Tomasz Janeczko
amibroker.com

March 4th, 2014, 07:54 AM

Good news is that Verizon has whitelisted us on their mail server so there should be no further problems in e-mail delivery to customers having account with @verizon.net domain.

Best regards,
Tomasz Janeczko
amibroker.com

Amibroker support not responding

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Amibroker support not responding