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Ninja Trader or Sierra Charts


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Ninja Trader or Sierra Charts

  #61 (permalink)
 Guss   is a Vendor
 
Posts: 138 since Aug 2011
Thanks Given: 60
Thanks Received: 86


NinjaTrader View Post
Thanks for the kind words.

- The historical data issue was resolved immediately as a result of having fail over servers --> This is not a regular occurrence but any data provider has to deal with unexpected issues. We have a 5 servers across two data centers that ensure multiple levels of failover. Sorry that you got caught by this issue.
- In reviewing your ticket history, it appears that the reduction of seven live workspaces down to 1, a tweaking of some chart lookback settings helped in performance. The peformance issue was then isolated down to a single indicator (I could not tell if this was 3rd party but I presume this is the case since we generally don't have issues with our system indicators)

If you wish, I can have my team further look if there is anything that can be done to better optimize this particular indicator.

Thanks for your immediate action and support ( love your customer service quality and support another thing that keeps me with NT)
I just got off the phone with Matt Tech support, I am sure he will brief you about it. I will have to play around with my indicators to try to reduce the CPU usage at this stage. but nothing much can be done about it.
I will be looking forward for the next release hoping these issues can be resolved.
Thanks again for your help

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  #62 (permalink)
 
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 NinjaTrader  NinjaTrader is an official Site Sponsor
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Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686


Guss View Post
Thanks for your immediate action and support ( love your customer service quality and support another thing that keeps me with NT)
I just got off the phone with Matt Tech support, I am sure he will brief you about it. I will have to play around with my indicators to try to reduce the CPU usage at this stage. but nothing much can be done about it.
I will be looking forward for the next release hoping these issues can be resolved.
Thanks again for your help

You are welcome.

To clarify, as we suspected, the issue is that you have a 3rd party indicator that is CPU intensive. Although Matt has suggested a few tweaks on the NinjaTrader side to make it run as optimally as possible, a CPU intensive indicator is outside of our control. The original developer of it would need to step in to improve its performance.

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  #63 (permalink)
shanemcdonald28
new york
 
Posts: 355 since Mar 2012
Thanks Given: 665
Thanks Received: 582


I no longer add any 3rd party indicators to ninja.
Since removing them all , I have not had any memory problems.

shane

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  #64 (permalink)
 Guss   is a Vendor
 
Posts: 138 since Aug 2011
Thanks Given: 60
Thanks Received: 86


NinjaTrader View Post
You are welcome.

To clarify, as we suspected, the issue is that you have a 3rd party indicator that is CPU intensive. Although Matt has suggested a few tweaks on the NinjaTrader side to make it run as optimally as possible, a CPU intensive indicator is outside of our control. The original developer of it would need to step in to improve its performance.

I have decided to stick to NT, and go with NT lifetime License, nothing can beat NT customer service and support, and I mean nothing.
Thanks for you help and support.

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  #65 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686


Guss View Post
I have decided to stick to NT, and go with NT lifetime License, nothing can beat NT customer service and support, and I mean nothing.
Thanks for you help and support.

Thanks Guss for your vote of confidence in our company by purchasing a lifetime license.

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  #66 (permalink)
 budfox 
Toronto
 
Experience: Beginner
Platform: Sierra
Broker: MB
Trading: ES
Posts: 313 since Jun 2013

Dear Sierra Charts support staff,

Hi am wondering what is the minimum internet requirements for using Sierra Charts? How successfully would I be able to trade using a dial up connection?

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  #67 (permalink)
 budfox 
Toronto
 
Experience: Beginner
Platform: Sierra
Broker: MB
Trading: ES
Posts: 313 since Jun 2013

how often can we get an extension on our SC demo?

I am backtesting a new model and dont want to have a 'live feed'


Thanks.

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  #68 (permalink)
 
GentleTrader's Avatar
 GentleTrader 
Rio de Janeiro - Brazil
 
Experience: Advanced
Platform: Sierra Chart
Broker: Stage5/IQFeed
Trading: ES
Posts: 85 since Jun 2009
Thanks Given: 7
Thanks Received: 47

I used to be a huge fan of Ninjatrader. In the past, Sierra looked so 80's for me. This year I just gave Sierra another try. Just fall in love with it.

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  #69 (permalink)
 
vk79's Avatar
 vk79 
Michigan
 
Experience: Intermediate
Platform: Ninjatrader
Trading: NQ
Posts: 158 since Jun 2009
Thanks Given: 265
Thanks Received: 85


GentleTrader View Post
I used to be a huge fan of Ninjatrader. In the past, Sierra looked so 80's for me. This year I just gave Sierra another try. Just fall in love with it.

Me too

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  #70 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
Thanks Given: 2,440
Thanks Received: 3,789



GentleTrader View Post
I used to be a huge fan of Ninjatrader. In the past, Sierra looked so 80's for me. This year I just gave Sierra another try. Just fall in love with it.

It would be nice if you were a bit more specific as far as the features you liked about Sierra.
I am curious what traders appreciate about it so I can point it out those that may have similar needs. @vk79 same goes for you.

Matt
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