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Ninja Trader or Sierra Charts
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Ninja Trader or Sierra Charts

  #61 (permalink)
Elite Member
NJ,USA
 
Futures Experience: Advanced
Platform: ninjatrader
Broker/Data: Ninjatrader
Favorite Futures: futures (CL and ES),forex,Options
 
Posts: 102 since Aug 2011
Thanks: 43 given, 25 received


NinjaTrader View Post
Thanks for the kind words.

- The historical data issue was resolved immediately as a result of having fail over servers --> This is not a regular occurrence but any data provider has to deal with unexpected issues. We have a 5 servers across two data centers that ensure multiple levels of failover. Sorry that you got caught by this issue.
- In reviewing your ticket history, it appears that the reduction of seven live workspaces down to 1, a tweaking of some chart lookback settings helped in performance. The peformance issue was then isolated down to a single indicator (I could not tell if this was 3rd party but I presume this is the case since we generally don't have issues with our system indicators)

If you wish, I can have my team further look if there is anything that can be done to better optimize this particular indicator.

Thanks for your immediate action and support ( love your customer service quality and support another thing that keeps me with NT)
I just got off the phone with Matt Tech support, I am sure he will brief you about it. I will have to play around with my indicators to try to reduce the CPU usage at this stage. but nothing much can be done about it.
I will be looking forward for the next release hoping these issues can be resolved.
Thanks again for your help

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  #62 (permalink)
 Vendor: www.ninjatrader.com 
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,396 since May 2010
Thanks: 160 given, 2,088 received
Forum Reputation: Legendary


Guss View Post
Thanks for your immediate action and support ( love your customer service quality and support another thing that keeps me with NT)
I just got off the phone with Matt Tech support, I am sure he will brief you about it. I will have to play around with my indicators to try to reduce the CPU usage at this stage. but nothing much can be done about it.
I will be looking forward for the next release hoping these issues can be resolved.
Thanks again for your help

You are welcome.

To clarify, as we suspected, the issue is that you have a 3rd party indicator that is CPU intensive. Although Matt has suggested a few tweaks on the NinjaTrader side to make it run as optimally as possible, a CPU intensive indicator is outside of our control. The original developer of it would need to step in to improve its performance.

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The following user says Thank You to NinjaTrader for this post:
 
  #63 (permalink)
Trading for Profit
new york
 
Futures Experience: Intermediate
Platform: X Trader, Sierra Charts, Multicharts
Broker/Data: AMP/TT, Vision/Rithmic, AMP/CQG
Favorite Futures: CL, NG, gold
 
Posts: 355 since Mar 2012
Thanks: 665 given, 573 received


I no longer add any 3rd party indicators to ninja.
Since removing them all , I have not had any memory problems.

shane

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The following 2 users say Thank You to shanemcdonald28 for this post:
 
  #64 (permalink)
Elite Member
NJ,USA
 
Futures Experience: Advanced
Platform: ninjatrader
Broker/Data: Ninjatrader
Favorite Futures: futures (CL and ES),forex,Options
 
Posts: 102 since Aug 2011
Thanks: 43 given, 25 received


NinjaTrader View Post
You are welcome.

To clarify, as we suspected, the issue is that you have a 3rd party indicator that is CPU intensive. Although Matt has suggested a few tweaks on the NinjaTrader side to make it run as optimally as possible, a CPU intensive indicator is outside of our control. The original developer of it would need to step in to improve its performance.

I have decided to stick to NT, and go with NT lifetime License, nothing can beat NT customer service and support, and I mean nothing.
Thanks for you help and support.

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  #65 (permalink)
 Vendor: www.ninjatrader.com 
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,396 since May 2010
Thanks: 160 given, 2,088 received
Forum Reputation: Legendary


Guss View Post
I have decided to stick to NT, and go with NT lifetime License, nothing can beat NT customer service and support, and I mean nothing.
Thanks for you help and support.

Thanks Guss for your vote of confidence in our company by purchasing a lifetime license.

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  #66 (permalink)
Membership Temporarily Revoked
Toronto
 
Futures Experience: Beginner
Platform: Sierra
Broker/Data: MB
Favorite Futures: ES
 
Posts: 313 since Jun 2013
Thanks: 182 given, 59 received

What is the minimum internet connection required for SC

Dear Sierra Charts support staff,

Hi am wondering what is the minimum internet requirements for using Sierra Charts? How successfully would I be able to trade using a dial up connection?

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  #67 (permalink)
Membership Temporarily Revoked
Toronto
 
Futures Experience: Beginner
Platform: Sierra
Broker/Data: MB
Favorite Futures: ES
 
Posts: 313 since Jun 2013
Thanks: 182 given, 59 received

how often can we get an extension on our SC demo?

I am backtesting a new model and dont want to have a 'live feed'


Thanks.

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  #68 (permalink)
Elite Member
Rio de Janeiro - Brazil
 
Futures Experience: Advanced
Platform: Sierra Chart
Broker/Data: Stage5/IQFeed
Favorite Futures: ES
 
GentleTrader's Avatar
 
Posts: 86 since Jun 2009
Thanks: 6 given, 47 received

I used to be a huge fan of Ninjatrader. In the past, Sierra looked so 80's for me. This year I just gave Sierra another try. Just fall in love with it.

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The following 3 users say Thank You to GentleTrader for this post:
 
  #69 (permalink)
Elite Member
Michigan
 
Futures Experience: Intermediate
Platform: Ninjatrader
Favorite Futures: NQ
 
vk79's Avatar
 
Posts: 151 since Jun 2009
Thanks: 255 given, 79 received


GentleTrader View Post
I used to be a huge fan of Ninjatrader. In the past, Sierra looked so 80's for me. This year I just gave Sierra another try. Just fall in love with it.

Me too

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The following user says Thank You to vk79 for this post:
 
  #70 (permalink)
 Vendor: www.optimusfutures.com 
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,240 since Sep 2010
Thanks: 2,190 given, 3,151 received
Forum Reputation: Legendary



GentleTrader View Post
I used to be a huge fan of Ninjatrader. In the past, Sierra looked so 80's for me. This year I just gave Sierra another try. Just fall in love with it.

It would be nice if you were a bit more specific as far as the features you liked about Sierra.
I am curious what traders appreciate about it so I can point it out those that may have similar needs. @vk79 same goes for you.

Matt
Optimus Futures
There is a risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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