futures io

Big Mike Saves My Day

Discussion in Off-Topic

    1. trending_up 396 views
    2. thumb_up 16 thanks given
    3. group 1 followers
    1. forum 1 posts
    2. attach_file 0 attachments

Welcome to futures io: the largest futures trading community on the planet, with well over 150,000 members
  • Genuine reviews from real traders, not fake reviews from stealth vendors
  • Quality education from leading professional traders
  • We are a friendly, helpful, and positive community
  • We do not tolerate rude behavior, trolling, or vendors advertising in posts
  • We are here to help, just let us know what you need
You'll need to register in order to view the content of the threads and start contributing to our community.  It's free and simple.

-- Big Mike, Site Administrator

(If you already have an account, login at the top of the page)

Search this Thread

Big Mike Saves My Day

(login for full post details)
  #1 (permalink)
Los Angeles, CA, USA
Experience: Advanced
Platform: multiple platforms
Broker: multiple brokers, CQG data
Trading: Emini ES
Posts: 10 since Nov 2016
Thanks: 5 given, 24 received

Big Mike Saves My Day

It was Saturday morning and I needed to log on to futures.io to contact another member, but there was a problem. I couldn't log on. I couldn't get on the site even to report the problem.

My only recourse was to contact support through email, and I resigned myself to waiting until Monday at least before anyone would get back to me.

I was very surprised to get a weekend response within ten minutes, and even more surprised to see that the response came from Big Mike himself. Having run a forum of similar size and posting myself, I'm aware of the amount of time required.

Over a period of a couple of hours, we identified possible sources, and got the issue fixed. I was able to log on, make my contact and set up a meeting with the member.

Big Mike deserves a Big Thank You for going above and beyond the call of duty, not only to provide support personally and immediately, but also to do so on a weekend.

I've always been impressed by his ability to put together a community that provides so many useful services for traders, but today, for me, that has been elevated to yet another level.


Started this thread Reply With Quote
The following 11 users say Thank You to jwxx for this post:

Can you help answer these questions
from other members on futures io?
Rival systems and Exegy
Platforms and Indicators
Freelancer to build an Apps to Control TradeStation (TS) …
Trading Reviews and Vendors
Platform & Broker POLL
Mt5 Tradestation Integration
Best Threads (Most Thanked)
in the last 7 days on futures io
Artificial Intelligence (AI) and Chat GPT
28 thanks
New NinjaTrader
27 thanks
Spoo-nalysis ES e-mini futures S&P 500
27 thanks
Is anyone actually making money?
18 thanks
how to avoid chop
6 thanks

(login for full post details)
  #2 (permalink)
 Big Mike 
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
Experience: Advanced
Platform: Custom solution
Broker: Collect them all
Trading: Equities, Futures & Crypto
Big Mike's Avatar
Posts: 49,657 since Jun 2009
Thanks: 32,823 given, 100,205 received

That is very kind, and appreciated.

As you know, some other members might have reacted differently in a similar situation especially with a time deadline. So I appreciate your willingness to go back and forth until we solved it.

That said, I am also going to report this to the changelog thread, because if you were experiencing problems then almost certainly so were others.


We're here to help: just ask the community or contact our Help Desk

For the best trading education, watch our webinars
Searching for trading reviews? Review this list

Follow us on Twitter, YouTube, and Facebook

Please support our community:
Lifetime Elite Membership: Sign-up for only $100 USD
Receive exclusive offers from our Site Sponsors: Browse Offers

Visit other sites? Please spread the word about your experience with our community!
Follow me on Twitter Visit my futures io Trade Journal Reply With Quote
The following 5 users say Thank You to Big Mike for this post:

futures io Trading Community Off-Topic > Big Mike Saves My Day

Last Updated on March 26, 2023

Copyright © 2023 by futures io, s.a., Av Ricardo J. Alfaro, Century Tower, Panama, Ph: +507 833-9432 (Panama and Intl), +1 888-312-3001 (USA and Canada), info@futures.io
All information is for educational use only and is not investment advice.
There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
no new posts