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Big Mike Saves My Day


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Big Mike Saves My Day

  #1 (permalink)
 jwxx 
Los Angeles, CA, USA
 
Experience: Advanced
Platform: multiple platforms
Broker: multiple brokers, CQG data
Trading: Emini ES
Posts: 11 since Nov 2016
Thanks Given: 6
Thanks Received: 28

Big Mike Saves My Day

It was Saturday morning and I needed to log on to futures.io to contact another member, but there was a problem. I couldn't log on. I couldn't get on the site even to report the problem.

My only recourse was to contact support through email, and I resigned myself to waiting until Monday at least before anyone would get back to me.

I was very surprised to get a weekend response within ten minutes, and even more surprised to see that the response came from Big Mike himself. Having run a forum of similar size and posting myself, I'm aware of the amount of time required.

Over a period of a couple of hours, we identified possible sources, and got the issue fixed. I was able to log on, make my contact and set up a meeting with the member.

Big Mike deserves a Big Thank You for going above and beyond the call of duty, not only to provide support personally and immediately, but also to do so on a weekend.

I've always been impressed by his ability to put together a community that provides so many useful services for traders, but today, for me, that has been elevated to yet another level.

THANK YOU, BIG MIKE.

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 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,404 since Jun 2009
Thanks Given: 33,181
Thanks Received: 101,542

That is very kind, and appreciated.

As you know, some other members might have reacted differently in a similar situation especially with a time deadline. So I appreciate your willingness to go back and forth until we solved it.

That said, I am also going to report this to the changelog thread, because if you were experiencing problems then almost certainly so were others.

Mike

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