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The Truth: NinjaTrader
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The Truth: NinjaTrader

  #811 (permalink)
Membership Revoked
Victoria, TX
 
Futures Experience: Master
Platform: NinjaTrader
Broker/Data: Mirus Futrues, Zen-Fire, IQFeed, Kinetick
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soveral View Post
Hello MR Felton;

This is where I sent my email to. I did not get it back so I would figure it went through.

I like to use your 200 LB with wicked bars but I lost the wick among other indicators.

If you email me I will forward the email support I got from NT.

Thank you and Ihave really enjoyed your webinars.

soveral


That is my correct email address. I have reviewed all of my emails for the past 2 weeks and found none that were not responded to. Puzzling.

If you will be so kind as to provide me with your email address, I will be glad to request a copy of the NT support correspondence that you received.

Thanks,

Roger

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  #812 (permalink)
Site Administrator
Manta, Ecuador
 
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@soveral and @rogerf, please move this discussion to a Private Message and out of this thread so this thread remains "on topic" as much as possible.



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  #813 (permalink)
Rristocrat
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anger release


once again ( basically once every week ) some of Ninjas Bugs, "Features" or what else reminds me how crappy that software is,
drives me nuts!

I stay only because I fear the time effort to immigrate to another platform ( Also some cost issues )
I hold that discussion every week with myself.

For me the case is clear:
the ninja software development team is - to a very large degree - incompetent.
(thousand points to make here)

with this rotten base - the superior support of Ninja can do nothing do cure the pain.

I am in no way objective here, and I think I don t have to. I am a trader, I need a tool that is working !!!
I dont care, if it is a bug or an idiotic conceived feature or simply missing knowledge of that traders need ( or any User of software).

The most recent crap:
- Ninja's inability to have working trend-lines !!!!!!!!
- Trend line copy & paste does not work
- ray Trend lines cause huge leaks !!!
- global trend lines cause huge leaks !!
- deleting tl after x days, without asking the user !!!!
- above makes P&F notations worthless, P&F does not work anyway (they will not understand this line here anyway, because I doubt they have traders and practitioners in their team )
- inability to have precise global trend lines over different charts (5M, 10M, 45M, xxM)

Trend lines are absolute basic, a absolute necessity. Only to have to write and state this makes me angry.
What a Joke.

But come down puma: it is cheap - well ....


Last edited by puma; October 24th, 2011 at 08:47 AM.
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  #814 (permalink)
Elite Member
Berlin, Europe
 
Futures Experience: Advanced
Platform: NinjaTrader, MultiCharts
Broker/Data: Interactive Brokers
Favorite Futures: Keyboard
 
Fat Tails's Avatar
 
Posts: 9,651 since Mar 2010
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puma View Post
once again ( basically once every week ) some of Ninjas Bugs, "Features" or what else reminds me how crappy that software is,
drives me nuts!

I stay only because I fear the time effort to immigrate to another platform ( Also some cost issues )
I hold that discussion every week with myself.

For me the case is clear:
the ninja software development team is - to a very large degree - incompetent.
(thousand points to make here)

with this rotten base - the superior support of Ninja can do nothing do cure the pain.

I am in no way objective here, and I think I don t have to. I am a trader, I need a tool that is working !!!
I dont care, if it is a bug or an idiotic conceived feature or simply missing knowledge of that traders need ( or any User of software).

The most recent crap:
- Ninja's inability to have working trend-lines !!!!!!!!
- Trend linde copy & paste does not work
- ray Trend lines cause huge leaks !!!
- global trend lines cause huge leaks !!
- deleting tl after x days, without asking the user !!!!
- above makes P&F notations worthless, P&F does not work anyway (they will not understand this line here anyway, because I doubt they have traders and practitioners in their team )
- inability to have precise global trend lines over different charts (5M, 10M, 45M, xxM)

Trend lines are absolute basic, a absolute necessity. Only to have to write and state this makes me angry.
What a Joke.

But come down puma: it is cheap - well ....


You are mixing several things here.

(1) Trend line copy & paste does not work

This is a bug, which occurs on charts with non-equidistant bar spacing and only affects European users of the software. I had communicated this bug to NinjaTrader support, and they confirmed that it will be removed with the next release. The problem might be related to some inch/cm conversion, but actually I do not know it.

(2) Global trend lines cause huge leaks !

It is technically impossible to shift a trend line - defined by two anchor points and their time stamps - from a higher to a lower resolution chart. The lower resolution chart will always display some leaks. It is not even a design feature, but you cannot retrieve the information required to draw the trendline correctly from the higher timeframe chart. The higher timeframe chart may display a low with the 9:30 bar, but on the lower timeframe chart it appears to have been 9:05. The trendline will still be anchored to the 9:30 timeline, so it will be off 25 minutes. However you can draw a trendline on the smallest timeframe chart and transfer this trendline to the larger timeframe charts. Not very practical, as you have to scroll a lot. Only solution to this problem would be to code an indicator that generates automatical trendlines. Further information and discussion here:

https://futures.io/ninjatrader/13721-trendlines-not-matching-higher-timeframe-lower-timeframe.html

(3) P&F charts

I do not use them, so I cannot comment on your statement.

I am not defending NinjaTrader here, but I just would like to invite you to qualify your criticism, that is to add some attachments and/or further information to allow us to deal with the problem. Also what would be your suggestions for improvement?

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The following 4 users say Thank You to Fat Tails for this post:
 
  #815 (permalink)
Rristocrat
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Platform: Sierra ahRrrr CQG ...
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Posts: 963 since Aug 2010
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anger release

Hi Fat Tails,

thank you for your reply and for
your constructive remarks.

I apologize for my emotional wordings. But I needed that release.

1.
Re "European Trend line bug":

TY - I did not know that. Of course the support also did not tell me that. They insisted a bug with trend lines was already solved.

2.
re leaks
With TL leaks I ment resource leaks.
right now I have a Ray on NQ if I make it global - the cpu goes nuts and pc becomes unresponsive
If I make it no-global again all is fine. Actually all is fine as long as I dont have the global Ray on a 1440M chart, global ray on 60m works.

You are right with the "geometric" character of TL anchors.

But I have parallel trend line channels parallel on 30m, 120m - not parallel on 90m.
freely drawn & not anchored)


3.
P&F or Not Ninja deletes TL & Notes.
The time condensing character of P&F almost always triggers the "Ninja-delete-all-Notes-barrier".
This tells me they have not thought it through. Just adding half-working features.

P&F has other issues

I am happy to share with this community here and I am thankful for the help I receive from here, like the time you took to reply.
But I already payed for Ninja and my time is too expensive to debug Ninja for Ninja for free.

I am not the first who lost its patience with Ninja. I mean even Big Mike switched.

regards

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  #816 (permalink)
Elite Member
Berlin, Europe
 
Futures Experience: Advanced
Platform: NinjaTrader, MultiCharts
Broker/Data: Interactive Brokers
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puma View Post
But I have parallel trend line channels parallel on 30m, 120m - not parallel on 90m.
freely drawn & not anchored)

Could you post this in the other thread on trend lines?

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  #817 (permalink)
Elite Member
Fairbanks, Alaska
 
Futures Experience: Intermediate
Platform: Ninja Trader, Nexgen T-3 Fibs Pro Trader (Love Them!)
Broker/Data: AMP/CQG & Kinetic
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AynRandFan View Post
This is going to be a different kind of post. A different kind of thread. Mike, in fact, might not want it here, but I'm going to put it here, because it needs to be here, and what I have to say needs to be said.
-- some of the most demanding Engineering software in the world doesn't crash my system -- but NinjaTrader somehow manages to crash itself constantly.
It's junk.

I totally agree. I worked on a computer for 20 years in purchasing. NOTHING ELSE HUNG UP, "NOT RESPONDING", AS MUCH AS NINJA TRADER ON ANY COMPUTER THAT I'VE EVER HAD.
I have a high tech, expensive, trading computer with a solid state hard drive, and Ninja hangs up all the time.
Ninja Trader is not reliable.

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  #818 (permalink)
Elite Member
Charlotte, NC
 
Futures Experience: Beginner
Platform: Ninjatrader
Favorite Futures: Futures
 
Posts: 56 since Sep 2011
Thanks: 13 given, 32 received


Trader Duck View Post
I totally agree. I worked on a computer for 20 years in purchasing. NOTHING ELSE HUNG UP, "NOT RESPONDING", AS MUCH AS NINJA TRADER ON ANY COMPUTER THAT I'VE EVER HAD.
I have a high tech, expensive, trading computer with a solid state hard drive, and Ninja hangs up all the time.
Ninja Trader is not reliable.

Hi, did you send the logs and tracefile to support@NinjaTrader.com ? I find them extremely friendly in helping you.

I use and program in ninjatrader all the time, it does not crash on me. I have the multibroker license.

Sharon.

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  #819 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received


Trader Duck View Post
I totally agree. I worked on a computer for 20 years in purchasing. NOTHING ELSE HUNG UP, "NOT RESPONDING", AS MUCH AS NINJA TRADER ON ANY COMPUTER THAT I'VE EVER HAD.
I have a high tech, expensive, trading computer with a solid state hard drive, and Ninja hangs up all the time.
Ninja Trader is not reliable.

I suggest contacting our support team. There is always a valid reason why a user would have performance issues. For example, badly coded custom indicators can easily bring the system to a halt. This is no fault of NinjaTrader but the downside of providing an open non-proprietary development language C#. My support team can at least isolate down the root cause.

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  #820 (permalink)
Rristocrat
zurich
 
Futures Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Favorite Futures: Bund, ES, ...
 
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Posts: 963 since Aug 2010
Thanks: 7,268 given, 1,489 received


yes, its all the fault of the user-developed indicators and code

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