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The Truth: NinjaTrader
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The Truth: NinjaTrader

  #631 (permalink)
Elite Member
Australia
 
Futures Experience: Intermediate
Platform: NT
 
Posts: 106 since Apr 2010
Thanks: 48 given, 84 received

I get 800kbit from Zenfire, it;s only the NT historic server that is slow. I've never had any bandwidth or connectivity problems with anything else.


As for the support contact, honestly I'm just about over NT completely now, I have Neotick and MC and have had very few issues with either. I can see where this is going already, its the same old situation where NT blames everyone for the same old problems, custom indicators, hardware, providers etc. I just don't think I want to get my blood pressure up going through that yet again. It's been crashing like that for years and for years I've had the run around from support many times before, and so have many others.

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  #632 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received


webart View Post
I get 800kbit from Zenfire, it;s only the NT historic server that is slow. I've never had any bandwidth or connectivity problems with anything else.


As for the support contact, honestly I'm just about over NT completely now, I have Neotick and MC and have had very few issues with either. I can see where this is going already, its the same old situation where NT blames everyone for the same old problems, custom indicators, hardware, providers etc. I just don't think I want to get my blood pressure up going through that yet again. It's been crashing like that for years and for years I've had the run around from support many times before, and so have many others.

You opened this discussion with your original post #568, raised an issue and made false statements. I have corrected those statements and offered to diagnose your issue. You initially state you would provide me the requested information so I can assess your problem but you have now decided to rebuff my offer of assistance under the guise of the generalization above. I am the CEO extending my hand in support, sometimes people choose to continue to post but not take up the sincere offer to help. Your prerogative of course and I wish you success with whatever platform you use.

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  #633 (permalink)
Elite Member
Dallas, TX
 
Futures Experience: Beginner
Platform: Ninjatrader
Broker/Data: Zen-Fire
Favorite Futures: ZN, 6E
 
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Posts: 284 since May 2010
Thanks: 159 given, 155 received


Hi Ray,

Thanks for your continued support on futures.io (formerly BMT) we appreciate your willingness to help resolve issues quickly.

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  #634 (permalink)
Elite Member
Australia
 
Futures Experience: Intermediate
Platform: NT
 
Posts: 106 since Apr 2010
Thanks: 48 given, 84 received


Quoting 
You opened this discussion with your original post #568, raised an issue and made false statements. I have corrected those statements and offered to diagnose your issue. You initially state you would provide me the requested information so I can assess your problem but you have now decided to rebuff my offer of assistance under the guise of the generalization above. I am the CEO extending my hand in support, sometimes people choose to continue to post but not take up the sincere offer to help. Your prerogative of course and I wish you success with whatever platform you use.

If your talking about the statement that 'nothing changes', then I have already clairified the context of the statement. If there are other statements which you claim are false, then please clarify.

As for support, I don't need to be bullied into it by you, I said I would send in the trace, then I get back from work to see that you are complaining you havn't received it already. I've done enough beta testing for you thanks. I loaded up NT to see if I it had become stable enough to do what I bought it to do and I had several old issues straight off the bat. I have waited a long time for NT to become stable, years, so yeah after years of crashing and frustrating experiences with support, when it all still continues, it gets me a bit cranky. I think thats fair enough.

Before even looking into the issues, you where suggesting it is the fault of a custom indictor (I have NONE), that my ISP quality is poor(it's not poor for anything else) , that the memory limits are being hit (I don't beleive it with 1 only year of tick data on 3.2GIg of RAM) ..... I've heard it all before and I have seen the issue all before, even from different hardeware on different networks, forget it, I don't need NT, my only regret is getting it in the first place and going through all that crap with it and paying you all that money for the pleasure.

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  #635 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,240 since Jun 2009
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Look I've given NT plenty of lumps and I share frustration as I experienced a lot of it myself. My suggestion: don't try and change NinjaTrader. Instead, just switch platforms if you are unhappy.

Plenty of users love NT. I believe that the existence of this thread has improved NT in some weak areas as for customer expectations, but beyond making the initial complaint there is only one thing left - switch platforms or suck it up BTW, no platform is perfect and you may find you need more than one -- like me -- to get everything you want.

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  #636 (permalink)
 Vendor: www.integrity-traders.com 
East Rochester, NY
 
Futures Experience: Intermediate
Platform: NT
 
eDanny's Avatar
 
Posts: 327 since Jul 2009
Thanks: 17 given, 419 received


webart View Post
[FONT=Calibri]

If your talking about the statement that 'nothing changes', then I have already clairified the context of the statement. If there are other statements which you claim are false, then please clarify.

As for support, I don't need to be bullied into it by you, I said I would send in the trace, then I get back from work to see that you are complaining you havn't received it already. I've done enough beta testing for you thanks. I loaded up NT to see if I it had become stable enough to do what I bought it to do and I had several old issues straight off the bat. I have waited a long time for NT to become stable, years, so yeah after years of crashing and frustrating experiences with support, when it all still continues, it gets me a bit cranky. I think thats fair enough.

Before even looking into the issues, you where suggesting it is the fault of a custom indictor (I have NONE), that my ISP quality is poor(it's not poor for anything else) , that the memory limits are being hit (I don't beleive it with 1 only year of tick data on 3.2GIg of RAM) ..... I've heard it all before and I have seen the issue all before, even from different hardeware on different networks, forget it, I don't need NT, my only regret is getting it in the first place and going through all that crap with it and paying you all that money for the pleasure.

This is all beginning to smell sour at this point. Let me point out a few things. You state that NT tries to point to other possible problems before addressing possible platform faults. Well, yes, that needs to be done to eliminate those possibilities before following the wrong path. Why would support want to investigate the platform for hours just to find you had a bad 3rd party indicator that causes the problem? If your ISP was to fault or if the memory limitations of Windoze applications (not total addressable memory like you like to bring up) were the factor, eliminating those possibilities needs to be done first. Common sense at work here. Railing against doing what needs to be done does not make a good case for you.

Dan

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  #637 (permalink)
Elite Member
Berlin, Europe
 
Futures Experience: Advanced
Platform: NinjaTrader, MultiCharts
Broker/Data: Interactive Brokers
Favorite Futures: Keyboard
 
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Posts: 9,653 since Mar 2010
Thanks: 4,226 given, 25,602 received
Forum Reputation: Legendary

NinjaTrader is far from being perfect. But other software has its weaknesses as well.

As long as I criticize the product, I still feel that I am not wasting my time. Actually, I have seen a lot of improvements with NinjaTrader over the last two years. The customer support has been responsive and helpful, I do not have any complaints. If some of the issues still persist, this is due to the complexity of the underlying problem.

I still think that NinjaTrader is state of the art for the discretionary trader. I am not sure whether I would use it for automated trading. But then there is probably no product that fits every purpose.

I agree with @Big Mike. If I don't like a product, I will simply switch to another one. No point to waste my time complaining about the one that I cannot use. This would be similar to revenge trading, it does not help me either.

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  #638 (permalink)
Elite Member
Australia
 
Futures Experience: Intermediate
Platform: NT
 
Posts: 106 since Apr 2010
Thanks: 48 given, 84 received

I can tolerate some bugs, with good support and resolution in the bugs.

Yes, I have switched. This was just a final try to see if it was worth keeping. That's it, it's over, goodbye.

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  #639 (permalink)
Elite Member
Australia
 
Futures Experience: Intermediate
Platform: NT
 
Posts: 106 since Apr 2010
Thanks: 48 given, 84 received


Quoting 
.......... Why would support want to investigate the platform for hours just to find you had a bad 3rd party indicator that causes the problem? If your ISP was to fault or if the memory limitations of Windoze applications (not total addressable memory like you like to bring up) were the factor, eliminating those possibilities needs to be done first. Common sense at work here. Railing against doing what needs to be done does not make a good case for you.
Dan

You don't seem to see what I am saying, what I have said. I have been through this many times, I have done EVERYTHING, as I stated, this is the end of a long road of trying.

I have tried different hardware on different networks(Commercial US Networks)
I have tried 64bit platforms on serious networks (US based)
I have done all of the installation, uninstalltion, updates, .net roll backs and updates, database repairs resets, historic data reloads etc ... I know it all the procedures. It is not for lack of trying on my side that it hasn't worked out, I'm just not prepared to continue with it and go around the merry goaround again.

And I don't think my ISP is spraying bad data into my house either. Even if there where some latency issues between my home and the server (I don't beleive there are), NT could have a simple Timeout setting like Neoticker does.

I had high hopes for NT, could even have called me a fan boy once.

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  #640 (permalink)
Elite Member
Indianapolis, IN USA
 
Futures Experience: Advanced
Platform: Ninjatrader TOS Custom
Broker/Data: Several
Favorite Futures: ES CL ZB
 
Posts: 370 since Dec 2009
Thanks: 218 given, 369 received



webart View Post
You don't seem to see what I am saying, what I have said. I have been through this many times, I have done EVERYTHING, as I stated, this is the end of a long road of trying.

I have tried different hardware on different networks(Commercial US Networks)
I have tried 64bit platforms on serious networks (US based)
I have done all of the installation, uninstalltion, updates, .net roll backs and updates, database repairs resets, historic data reloads etc ... I know it all the procedures. It is not for lack of trying on my side that it hasn't worked out, I'm just not prepared to continue with it and go around the merry goaround again.

And I don't think my ISP is spraying bad data into my house either. Even if there where some latency issues between my home and the server (I don't beleive there are), NT could have a simple Timeout setting like Neoticker does.

I had high hopes for NT, could even have called me a fan boy once.

@BigMike,

Hey, when someone comes here and openly bashes NT, then refuses help that is offered from the CEO of the company, do any further comments from that person on this topic remain relevant? I've had issues with Microsoft Visual Studio, but never had Bill Gates offer to help me resolve them. It's great when someone has a problem, can post it here, and then get help in finding a solution. It's ridiculous and demeaning when someone comes here to complain about Ninja, is then offered help, declines the request, and continues to complain.

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