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NT Major Weakness
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NT Major Weakness

  #21 (permalink)
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sprdtrader View Post
MWinfrey: please post a screen clip I have trouble beliveing this as nearly everyone else has had this problem. If there is some reason why you are not getting this problem please tell us.

NT: By froze I mean there was a massive inflow of data during this event and the software became unresponsive, the rest of my computer was fine. I tried to reload data and it couldn't, hence the gap. It will be filled this WEEKEND? Are you kidding traders need that data immediately a minute is a problem you talking about days, you have got to be joking. Please tell me you are not serious. Very suspicious that the server happened to go down during a flow of massive orders. I am not suggesting manipulation, just insufficiency to handle fast markets with this platform. In terms of version I am running 7. WHERE IS THE REDUNDANCY, how can one server knock you out. I don't think the blame is premature given the other thread full of posters with the same problem. I am not impressed, and I imagine many traders will not be as well. Perhaps Ninja and Zen is not quite ready to compete with the big boys like TT, today's events illustrate the deficiency clearly.

There are several intertwined issues here:

Issue #1 NinjaTrader Unresponsive
Most of you already know that the flexibility NinjaTrader provides in the context of programming scripts is unsurpassed but this comes at a price. The majority of performance related issues are attributed to custom scripts that eat CPU cycles. This is outside the control of NinjaTrader application itself. Any individual could unknowingly write one bad line of code that can bring NinjaTrader to its knees. If you are running custom scripts, I would take a look there first. In addition, I suggest reviewing the following section from our Help Guide on ways to optimize performance. If you are unable to make progress, let me know and I will offer further help. I can assure that this issue is not related for the Zen-Fire data feed.

http://www.ninjatrader.com/support/helpGuides/nt7/performance_tips2.htm

Issue #2 Historical Data Gap
I too was suspicious that maybe there was a performance issue that brought the server down however, after further analysis this was not the case. I am deadly serious that the gap will be filled on the weekend during server maintenance. Is this optimal, of course not but it’s the reality. In general, server stability has not been an issue and today’s event was an exception to the norm. We will take steps to understand what happened and determine how we can minimize customer impact should this happen in the future.

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  #22 (permalink)
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sprdtrader View Post
Hi all,

Comments from EU regarding a possible catastrophe killed markets at 2011-03-15 11:01....ES down sharply, ZN Popped up massively etc.... Ninja Trader & Zenfire completely dropped the ball! I am livid at this point. The platform froze and there was literally no way to get the data during 2011-03-16 from 11:01AM (ET) to 11:38 AM (ET), as a matter of fact there is still a gaping 37 minute hole in my charts....where is the new low, I will never know. This software is a joke, I recently posted another thread about switching to TT X_Trader, I wish I had actually switched earlier instead of just talking about it! I hope that all of you out there who are planning on scalping the market pay close attention to NT's shortcoming as it can cost you money. It seems like the only reliable platforms are CQG, X_Trader, and CTS T4. I have been told many times and warned about this but I didn't listen....it is worth the additional fees.

I just wanted to put this out there. Ninja + Zen is dangerous for traders who game during fast markets and scalp markets. It is unreliable and will cost you money.

I am curious if others have had the same experience as me today or in the past with ninja and zen?

I would also like to know what your experiences are with alternative platforms during fast markets, are the big 3 mentioned above more reliable in your experiences?

On a constructive level, what happened after the platform froze was defined by NT customer service and related to historical data issues. Apparently for those who didn't crash the system it was ok and honestly it was a bad coincidence. Did you find out why the the platform crashed (I would follow the suggestions of fluxsmith), I challenge you to find a platform that has zero problems, or if you want you find it out by your own and report back to this thread eventually.

With concerns to wizard issues, Mike didn't decide to become a wizard he was legitimately appointed so, your judgement was superficial and I invite you to read his profile https://futures.io/trading_member/342-mwinfrey.html

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  #23 (permalink)
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Thank you all for your comments supporting me. They mean a lot. It's unfortunate that some conversations have to turn out like this. It's also unfortunate that people can make things up to say about someone or a product without presenting any facts to back up their claims. Once again, futures.io (formerly BMT) is proven to be a great place to live and work.

By the way, I'm not an employee of NT nor associated with them in any way except to be a long time user of their product, since version 6.

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  #24 (permalink)
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I think the one worthwhile question in sprdtrader's rant was "where is the redundancy"?

Is there a back-up historical server to swap over when one crashes? If not, why not?

No disrespect to NT.... I'm just curious.

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  #25 (permalink)
Market Wizard
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MWinfrey View Post
T...
By the way, I'm not an employee of NT nor associated with them in any way except to be a long time user of their product, since version 6.

that reminds me time to get rid of it, save some space.

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  #26 (permalink)
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NinjaTrader View Post
I am sorry to hear that you experienced an issue earlier this morning. To clarify -

- When you say froze, do you mean that the NinjaTrader application was unresponsive OR that data was not flowing?
- What version of NinjaTrader are you using?
- One of the Data Severs did go down around 11 AM eastern (non related to market activity, just coincidental) and there is a gap if you were to create a new chart at this moment. This gap will be filled this weekend.


Wow a heated thread.

There is some bad news however, this guy might be right it happened again at just after 5 PM Eastern time on 6J, this was when the market took a big dip as stops got triggered when the $/Yen passed its 1995 low. Looks like the high volume trade data is causing a problem, unless of course there was another strange outage like earlier in the day. 2 times in one day, I am getting suspicious.

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  #27 (permalink)
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aplustrader View Post
Wow a heated thread.

There is some bad news however, this guy might be right it happened again at just after 5 PM Eastern time on 6J, this was when the market took a big dip as stops got triggered when the $/Yen passed its 1995 low. Looks like the high volume trade data is causing a problem, unless of course there was another strange outage like earlier in the day. 2 times in one day, I am getting suspicious.

There was not a data server outage around 5 PM ET yesterday. If you are referring to being disconnected from a server, that is a different issue and could be attributed to many things includind internet line quality at that time.

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  #28 (permalink)
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aplustrader View Post
Wow a heated thread.

There is some bad news however, this guy might be right it happened again at just after 5 PM Eastern time on 6J, this was when the market took a big dip as stops got triggered when the $/Yen passed its 1995 low. Looks like the high volume trade data is causing a problem, unless of course there was another strange outage like earlier in the day. 2 times in one day, I am getting suspicious.


Everyone has different equipment with varying degrees of processing power. I run around 20 charts (many using Range bars) and at least eight instruments and never experienced so much as a blip at that time. I know everyone here has had bad experiences at one time or other but these are not usually platform wide. To have someone come in and trash talk the whole platform because he had a bad day kind of irks me a little. Every platform I ever used has had problems but most problems were specific to my setup, such as having 60-70 charts open during FOMC and experiencing locked up charts for example. I always look to the NT forums for other users having the same problem as me and to assess whether it is isolated or is a new bug that needs to be squashed. Fortunately, bugs are usually taken care of in the next release.

Dan

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  #29 (permalink)
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Sentenza View Post
I think the one worthwhile question in sprdtrader's rant was "where is the redundancy"?

Is there a back-up historical server to swap over when one crashes? If not, why not?

No disrespect to NT.... I'm just curious.

Perfectly legitimate question.

Our business has been growing fast and we already had plans to expand our server farm capacity to meet demand however, yesterday’s exception occurred prior to our ability to do this. We do have redundancy in place however, at the time of the crash, the amount of users we would have had to redirect to another server was not possible without introducing serious risk to stability. That being said, we have accelerated our plan for capacity expansion and hope to have it online soon in order to minimize end user impact in the rare case of an exception in the future.

In the interim, if there are any NinjaTrader 6.5.1000.14 or earlier users (a few hundred only) on Zen-Fire, I advise you to upgrade immediately to the current NinjaTrader 6.5.1000.19 or NinjaTrader 7.0.1000.4. In the foreseeable future, historical data access will be disabled for these outdated versions of NinjaTrader.

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  #30 (permalink)
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hi,

I think there was a pb with data yesterday (16/03).
I have 8 chart, 7 Mn and one in Range.
On my charts Mn, I had a Gap from 16:00 for a period of 40 Mn.
But curiously, the single chart in Range, I had no Gap.
In, Historical DataManager, in the section of Mn, Dats missing.
But in the section Ticks, they were present.
I downlode the Data Mn, but the Gap was still present.
So I exported my Data in Ticks and regenerate Mn Data for the charts correctly.
This may perhaps help you better understand the pb.

Cordially

Adrien

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