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NT7 support experience - need help !
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NT7 support experience - need help !

  #1 (permalink)
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NT7 support experience - need help !

hi folks,
i run out of ideas here, those who followed my issues today, please tell me what this guy wants now with this email :

does he really say i should find out whats the problem and tell him or what ?
thats what i understand here ... but maybe i dont get it right.
let me know what you think.

thanks max

Hello Max,

If you're seeing the same behavior on multiple PC's, this should be fairly easy for you to find what conditions are required for the issue to occur.

What you'll need to do is find commonalities between your two PC's - once you've identified those commonalities, make sure that the same settings/software is in place on another PC. Once you've found what settings cause the issue, please get back to me with that information.

Once we're able to recreate the issue here, we'll know how to move forward.

Sincerely,
Kyle Nottingham
NinjaTrader Customer Service

NinjaTrader is a FREE application for advanced charting, market analytics, system development/backtesting and trade simulation.

max-td
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  #2 (permalink)
Quick Summary
Quick Summary Post

max-td was provided a resolution to his original issue very early on during his support inquiry with NinjaTrader. He chose to ignore our solution at the time it was original presented. For a complete account of what happened, please skip to post #35 in this thread.


Last edited by NinjaTrader; March 16th, 2011 at 01:11 PM.
 
  #3 (permalink)
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i asked multiple times now for someone to have a look at my PC - after over 6 hours emails with these folks - they are not willing to do this.

max-td
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  #4 (permalink)
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Wrong time-stamp on NT7 opening - NinjaTrader Support Forum

max-td
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  #5 (permalink)
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Certainly related to the fact that the US introduced summertime today.

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Max, What if you set the time of the computer at EST?

And have you checked the time at the BIOS? and if the date is 1-1-2000 your battery is down.

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  #7 (permalink)
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i gotta stop here now for today - running wild if not

cu tommorow

max-td
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  #8 (permalink)
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well, i really have no more ideas....it's so wired....we tryed many possibilities without success all day long....
and it just surprise me that NT support is so slow.... i mean, i got a problem with the 30 days DEMO of multicharts few months ago and it took 10 min for them to get in my pc and fix it....i would expect the same from NT...

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Used to have problems with my clocks and summer time. There is a setting for syncing with daylight savings time ( summer time )

I just keep my trading computer set to Chicago time and it has been fine.

Math. A gateway drug to reality.
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  #10 (permalink)
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Fat Tails View Post
Certainly related to the fact that the US introduced summertime today.


Yes, over the weekend USA went to Daylight Savings Time. What would have been 8:00 A.M. CST on Friday is now 9:00 A.M. CDST .

DayLight Savings Time ends 6 November 2011 @ 2:00 A.M. Then time will revert back 1 hour.

I don't remember if XP would automatically change the time for you or not. In Vista and Win 7 it asks if you want it to automatically adjust your time.

I would think that has something to do with max computer time problem.

But then again... I'm a dinosaur ....

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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