NexusFi: Find Your Edge


Home Menu

 





NT7 support experience - need help !


Discussion in NinjaTrader

Updated
      Top Posters
    1. looks_one max-td with 8 posts (7 thanks)
    2. looks_two NinjaTrader with 7 posts (15 thanks)
    3. looks_3 redratsal with 4 posts (2 thanks)
    4. looks_4 Fat Tails with 3 posts (4 thanks)
      Best Posters
    1. looks_one NinjaTrader with 2.1 thanks per post
    2. looks_two mattz with 1.5 thanks per post
    3. looks_3 Fat Tails with 1.3 thanks per post
    4. looks_4 max-td with 0.9 thanks per post
    1. trending_up 11,458 views
    2. thumb_up 36 thanks given
    3. group 9 followers
    1. forum 38 posts
    2. attach_file 0 attachments




 
Search this Thread

NT7 support experience - need help !

  #1 (permalink)
 
max-td's Avatar
 max-td 
Frankfurt
 
Experience: Intermediate
Platform: NinjaTrader
Trading: FGBL 6E B4
Posts: 1,752 since Jun 2009
Thanks Given: 2,309
Thanks Received: 927

hi folks,
i run out of ideas here, those who followed my issues today, please tell me what this guy wants now with this email :

does he really say i should find out whats the problem and tell him or what ?
thats what i understand here ... but maybe i dont get it right.
let me know what you think.

thanks max

Hello Max,

If you're seeing the same behavior on multiple PC's, this should be fairly easy for you to find what conditions are required for the issue to occur.

What you'll need to do is find commonalities between your two PC's - once you've identified those commonalities, make sure that the same settings/software is in place on another PC. Once you've found what settings cause the issue, please get back to me with that information.

Once we're able to recreate the issue here, we'll know how to move forward.

Sincerely,
Kyle Nottingham
NinjaTrader Customer Service

NinjaTrader is a FREE application for advanced charting, market analytics, system development/backtesting and trade simulation.

max-td
Started this thread Reply With Quote

Can you help answer these questions
from other members on NexusFi?
How to apply profiles
Traders Hideout
NT7 Indicator Script Troubleshooting - Camarilla Pivots
NinjaTrader
MC PL editor upgrade
MultiCharts
ZombieSqueeze
Platforms and Indicators
Pivot Indicator like the old SwingTemp by Big Mike
NinjaTrader
 
Best Threads (Most Thanked)
in the last 7 days on NexusFi
Just another trading journal: PA, Wyckoff & Trends
34 thanks
Tao te Trade: way of the WLD
24 thanks
GFIs1 1 DAX trade per day journal
15 thanks
Bigger Wins or Fewer Losses?
15 thanks
Vinny E-Mini & Algobox Review TRADE ROOM
13 thanks
  #3 (permalink)
 
max-td's Avatar
 max-td 
Frankfurt
 
Experience: Intermediate
Platform: NinjaTrader
Trading: FGBL 6E B4
Posts: 1,752 since Jun 2009
Thanks Given: 2,309
Thanks Received: 927


i asked multiple times now for someone to have a look at my PC - after over 6 hours emails with these folks - they are not willing to do this.

max-td
Started this thread Reply With Quote
  #4 (permalink)
 
max-td's Avatar
 max-td 
Frankfurt
 
Experience: Intermediate
Platform: NinjaTrader
Trading: FGBL 6E B4
Posts: 1,752 since Jun 2009
Thanks Given: 2,309
Thanks Received: 927

Wrong time-stamp on NT7 opening - [AUTOLINK]NinjaTrader[/AUTOLINK] Support Forum

max-td
Started this thread Reply With Quote
  #5 (permalink)
 
Fat Tails's Avatar
 Fat Tails 
Berlin, Europe
Market Wizard
 
Experience: Advanced
Platform: NinjaTrader, MultiCharts
Broker: Interactive Brokers
Trading: Keyboard
Posts: 9,888 since Mar 2010
Thanks Given: 4,242
Thanks Received: 27,102



Certainly related to the fact that the US introduced summertime today.

Reply With Quote
  #6 (permalink)
 
Ryanb's Avatar
 Ryanb 
Netherlands
 
Experience: Advanced
Platform: none
Trading: Stocks
Posts: 195 since Sep 2010
Thanks Given: 117
Thanks Received: 358

Max, What if you set the time of the computer at EST?

And have you checked the time at the BIOS? and if the date is 1-1-2000 your battery is down.

Reply With Quote
  #7 (permalink)
 
max-td's Avatar
 max-td 
Frankfurt
 
Experience: Intermediate
Platform: NinjaTrader
Trading: FGBL 6E B4
Posts: 1,752 since Jun 2009
Thanks Given: 2,309
Thanks Received: 927

i gotta stop here now for today - running wild if not

cu tommorow

max-td
Started this thread Reply With Quote
  #8 (permalink)
 
redegenerated's Avatar
 redegenerated 
Espaņa
 
Experience: None
Platform: NT
Trading: 6E
Posts: 131 since Jun 2010
Thanks Given: 301
Thanks Received: 81

well, i really have no more ideas....it's so wired....we tryed many possibilities without success all day long....
and it just surprise me that NT support is so slow.... i mean, i got a problem with the 30 days DEMO of multicharts few months ago and it took 10 min for them to get in my pc and fix it....i would expect the same from NT...

Reply With Quote
  #9 (permalink)
 traderwerks   is a Vendor
 
Posts: 692 since Jun 2009
Thanks Given: 436
Thanks Received: 465

Used to have problems with my clocks and summer time. There is a setting for syncing with daylight savings time ( summer time )

I just keep my trading computer set to Chicago time and it has been fine.

Math. A gateway drug to reality.
Reply With Quote
  #10 (permalink)
 
ThatManFromTexas's Avatar
 ThatManFromTexas 
Houston,Tx
 
Experience: Advanced
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Trading: TF
Posts: 2,265 since Feb 2010
Thanks Given: 1,206
Thanks Received: 4,353



Fat Tails View Post
Certainly related to the fact that the US introduced summertime today.


Yes, over the weekend USA went to Daylight Savings Time. What would have been 8:00 A.M. CST on Friday is now 9:00 A.M. CDST .

DayLight Savings Time ends 6 November 2011 @ 2:00 A.M. Then time will revert back 1 hour.

I don't remember if XP would automatically change the time for you or not. In Vista and Win 7 it asks if you want it to automatically adjust your time.

I would think that has something to do with max computer time problem.

But then again... I'm a dinosaur ....

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
Reply With Quote




Last Updated on March 18, 2011


© 2024 NexusFi™, s.a., All Rights Reserved.
Av Ricardo J. Alfaro, Century Tower, Panama City, Panama, Ph: +507 833-9432 (Panama and Intl), +1 888-312-3001 (USA and Canada)
All information is for educational use only and is not investment advice. There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
About Us - Contact Us - Site Rules, Acceptable Use, and Terms and Conditions - Privacy Policy - Downloads - Top
no new posts