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Ninja Trader with Acronis Protection = Problem


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Ninja Trader with Acronis Protection = Problem

  #1 (permalink)
 grzltn 
Melbourne, Australia
 
Experience: Intermediate
Platform: NinjaTrader8
Broker: NT Brokerage
Trading: Futures
Posts: 23 since Jul 2021
Thanks Given: 16
Thanks Received: 15

Hi All,

I just want to share a frustrating incident that may help others. After an upgrade of Acronis to the latest I started to experience issues with NT8 version 8.0.27.1 64-bit.

The symptoms were the software would start as per normal and after the charts loaded and the first quotes appeared on the DOM, the software would become non-responsive (suspended in task manager).

After many hours and many bum steers from NT support, I narrowed this down to Acronis and resolved the issue by disabling the "protection service". This service protects you from ransomware crypto lockers etc. Whilst disabling the protection service is not ideal at least it got me going again.

Just posting this in the case so it may help a colleague trader.

Warmest, lex

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  #2 (permalink)
 planetkill 
New York City + NY/United States
 
Posts: 347 since Sep 2018
Thanks Given: 107
Thanks Received: 294


grzltn View Post
Hi All,

I just want to share a frustrating incident that may help others. After an upgrade of Acronis to the latest I started to experience issues with NT8 version 8.0.27.1 64-bit.

The symptoms were the software would start as per normal and after the charts loaded and the first quotes appeared on the DOM, the software would become non-responsive (suspended in task manager).

After many hours and many bum steers from NT support, I narrowed this down to Acronis and resolved the issue by disabling the "protection service". This service protects you from ransomware crypto lockers etc. Whilst disabling the protection service is not ideal at least it got me going again.

Just posting this in the case so it may help a colleague trader.

Warmest, lex

Can you remove the NinjaTrader folder from the Acronis protection service?

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  #3 (permalink)
 Phc1 
Torhout / Belgium
 
Experience: Advanced
Platform: Ninja
Trading: CL + FDAX + LE
Posts: 4 since Mar 2014
Thanks Given: 2
Thanks Received: 7





Hi , u can whitelist NT8 , I use Acronis too never had problems


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  #4 (permalink)
 grzltn 
Melbourne, Australia
 
Experience: Intermediate
Platform: NinjaTrader8
Broker: NT Brokerage
Trading: Futures
Posts: 23 since Jul 2021
Thanks Given: 16
Thanks Received: 15

Thank you Phc1 & Planetkill, I have added the single exe file as an exception and will update the forum.

Warmest,

Lex

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Last Updated on March 19, 2023


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