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No Chart Data


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No Chart Data

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  #1 (permalink)
Fiddich
CO at the moment
 
 
Posts: 7 since Sep 2016
Thanks: 3 given, 5 received

Is anyone having any problems receiving chart data from NT since the open at 5:00PM CST?

I can receive data through the DOM and place orders but my charts aren't updating at all - all I see is Friday's data.

Using Continuum as my data provider.

Edit: Been trying to call their emergency support desk for 30 minutes and can't get through.

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  #2 (permalink)
 StoxFox 
Northern California
 
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I'm having the same problem! Already tried everything including a system restore and reinstallation.

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  #3 (permalink)
 phantomtrader 
Reno, Nevada
 
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StoxFox View Post
I'm having the same problem! Already tried everything including a system restore and reinstallation.

No data. Something very wrong with this version of NT8. Haven't been able to reach support since Friday.

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  #4 (permalink)
 Aregon 
Queensland, Australia
 
Experience: Intermediate
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Broker: Interactive Brokers,Kinetick
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Solution - Post 22
https://ninjatrader.com/support/forum/forum/ninjatrader-8/platform-technical-support-aa/1205705-charts-not-updating-since-market-open

Go to TOOLS > Trading Hours > CME US INDEX Futures ETH > scroll down to Juneteenth > EDIT > modify from "FULL DAY to EARLY CLOSE" Change time to 12:00PM, > OK > APPLY > Reload Historical data > Close NT8 > Reconnect.

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  #5 (permalink)
 phantomtrader 
Reno, Nevada
 
Experience: Advanced
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Trading: ZN, ZB, CL
 
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Posts: 453 since May 2011
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Aregon View Post
Solution - Post 22
https://ninjatrader.com/support/forum/forum/ninjatrader-8/platform-technical-support-aa/1205705-charts-not-updating-since-market-open

Go to TOOLS > Trading Hours > CME US INDEX Futures ETH > scroll down to Juneteenth > EDIT > modify from "FULL DAY to EARLY CLOSE" Change time to 12:00PM, > OK > APPLY > Reload Historical data > Close NT8 > Reconnect.

Thanks for the fix. Haven't done it yet. But I'm wondering why we have to take extra steps all of a sudden. We've had Monday holidays before.
Thanks again.

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  #6 (permalink)
 phantomtrader 
Reno, Nevada
 
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That did fix it.

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  #7 (permalink)
 StoxFox 
Northern California
 
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Human error.

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  #8 (permalink)
lightsun47
Toronto, Canada
 
 
Posts: 236 since May 2018
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phantomtrader View Post
No data. Something very wrong with this version of NT8. Haven't been able to reach support since Friday.

And I was thinking I am still 'outdated' to use the stable NT7 version.

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  #9 (permalink)
 phantomtrader 
Reno, Nevada
 
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Opened Ninja this morning. No data. No Juneteenth in the list any more either. Anyone have a clue? I added Juneteenth with early close. Still nothing. Rithmic is receiving data.

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  #10 (permalink)
 Blue Eagle 
Legendary Market Wizard
vancouver British Columbia/Canada
 
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phantomtrader View Post
Opened Ninja this morning. No data. No Juneteenth in the list any more either. Anyone have a clue? I added Juneteenth with early close. Still nothing. Rithmic is receiving data.

I'm having data issues on some charts only. Seems like maybe they made some changes to Data series? I had some set to "use instrument settings" that are not working.

Good luck

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