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June 20th, 2022, 11:03 AM

Anyone having Juneteenth NT data missing issues, see this post by OptiTrader in another thread:

OptiTrader

ha, just received a reply from ninjatrader.

"We've experienced an issue with NinjaTrader 8's trading hour templates listing Juneteenth (6/20) as a full-day holiday.

As a result of this, charts did not chart real-time data as of the exchange's open on 6/19. We can only apologize for this.

We have since updated the trading hour template and corrected this error. To receive this update, please restart the NinjaTrader platform."

Bob.

June 20th, 2022, 11:10 AM

bobwest

Anyone having Juneteenth NT data missing issues, see this post by OptiTrader in another thread:

Bob.

Thanks, Bob. I restarted several times - same thing. Can't connect. And "Juneteenth" has disappeared from the Trading Hours list. I put it back in with the correct parameters, but still no data.
Ninja support not responding either.

June 20th, 2022, 11:12 AM

phantomtrader

Thanks, Bob. I restarted several times - same thing. Can't connect. And "Juneteenth" has disappeared from the Trading Hours list. I put it back in with the correct parameters, but still no data.
Ninja support not responding either.

@NinjaTrader
@NT Brokerage

Any help or suggestions?

Bob.

June 20th, 2022, 11:17 AM

bobwest

@NinjaTrader
@NT Brokerage

Any help or suggestions?

Bob.

I've been trying to get in touch with platform support since last week on another issue. No response. Maybe internal problems i.e. financial.
I might try another way to get someone's attention.

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