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Updated June 20, 2022
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#11 (permalink )
Site Moderator
Sarasota FL
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
Posts: 7,364 since Jan 2013
Thanks: 53,925 given,
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received
Anyone having Juneteenth NT data missing issues, see this post by OptiTrader in another thread:
OptiTrader
ha, just received a reply from
ninjatrader .
"We've experienced an issue with NinjaTrader 8's trading hour templates listing Juneteenth (6/20) as a full-day holiday.
As a result of this, charts did not chart real-time data as of the exchange's open on 6/19. We can only apologize for this.
We have since updated the trading hour template and corrected this error. To receive this update, please restart the NinjaTrader platform."
Bob.
When one door closes, another opens.
-- Cervantes, Don Quixote
Can you help answer these questions from other members on futures io?
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#12 (permalink )
Reno, Nevada
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
Posts: 453 since May 2011
Thanks: 152 given,
756
received
bobwest
Anyone having Juneteenth NT data missing issues, see this post by OptiTrader in another thread:
Bob.
Thanks, Bob. I restarted several times - same thing. Can't connect. And "Juneteenth" has disappeared from the Trading Hours list. I put it back in with the correct parameters, but still no data.
Ninja support not responding either.
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#13 (permalink )
Site Moderator
Sarasota FL
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
Posts: 7,364 since Jan 2013
Thanks: 53,925 given,
24,500
received
phantomtrader
Thanks, Bob. I restarted several times - same thing. Can't connect. And "Juneteenth" has disappeared from the Trading Hours list. I put it back in with the correct parameters, but still no data.
Ninja support not responding either.
@NinjaTrader @NT Brokerage
Any help or suggestions?
Bob.
When one door closes, another opens.
-- Cervantes, Don Quixote
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#14 (permalink )
Reno, Nevada
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
Posts: 453 since May 2011
Thanks: 152 given,
756
received
bobwest
I've been trying to get in touch with platform support since last week on another issue. No response. Maybe internal problems i.e. financial.
I might try another way to get someone's attention.
Last Updated on June 20, 2022
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