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No Chart Data

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  #11 (permalink)
 bobwest 
Site Moderator
Sarasota FL
 
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
 
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Posts: 7,364 since Jan 2013
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Anyone having Juneteenth NT data missing issues, see this post by OptiTrader in another thread:


OptiTrader View Post
ha, just received a reply from ninjatrader.

"We've experienced an issue with NinjaTrader 8's trading hour templates listing Juneteenth (6/20) as a full-day holiday.

As a result of this, charts did not chart real-time data as of the exchange's open on 6/19. We can only apologize for this.

We have since updated the trading hour template and corrected this error. To receive this update, please restart the NinjaTrader platform."

Bob.

When one door closes, another opens.
-- Cervantes, Don Quixote
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  #12 (permalink)
 phantomtrader 
Reno, Nevada
 
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
 
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bobwest View Post
Anyone having Juneteenth NT data missing issues, see this post by OptiTrader in another thread:



Bob.


Thanks, Bob. I restarted several times - same thing. Can't connect. And "Juneteenth" has disappeared from the Trading Hours list. I put it back in with the correct parameters, but still no data.
Ninja support not responding either.

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  #13 (permalink)
 bobwest 
Site Moderator
Sarasota FL
 
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
 
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Posts: 7,364 since Jan 2013
Thanks: 53,925 given, 24,500 received



phantomtrader View Post
Thanks, Bob. I restarted several times - same thing. Can't connect. And "Juneteenth" has disappeared from the Trading Hours list. I put it back in with the correct parameters, but still no data.
Ninja support not responding either.

@NinjaTrader
@NT Brokerage

Any help or suggestions?

Bob.

When one door closes, another opens.
-- Cervantes, Don Quixote
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  #14 (permalink)
 phantomtrader 
Reno, Nevada
 
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
 
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Posts: 453 since May 2011
Thanks: 152 given, 756 received


bobwest View Post
@NinjaTrader
@NT Brokerage

Any help or suggestions?

Bob.

I've been trying to get in touch with platform support since last week on another issue. No response. Maybe internal problems i.e. financial.
I might try another way to get someone's attention.

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